Royal Mail telephone support will temporarily replaced with chat from Monday the 4th of May.
There are fewer Royal Mail staff available to take your service calls but they say that they are still here to help and support you – though this may be in different ways from usual.
“From Monday 4 May, we will temporarily close our telephone helpline and will replace this with Live Chat functionality. This means you can continue to ‘chat’ with us to access service support between 08:00 and 18:00 Monday to Friday. You can find a direct Live Chat link below, along with a reminder of other online help.”
– Royal Mail
Many companies are having to change how they work and Royal Mail are no exception. With social distancing and the requirement to work from home where ever possible, for some companies it’s a lot easier to set staff up with access to chat services then it is to set up telephone lines at home. Royal Mail haven’t shared exactly how their staff will be working, but as the pressure from staff taking leave to isolate, it’s good to see them putting steps in place to ensure support will continue. Chat might not be quite the same as telephone support, but if you have a problem with your account, rest assured you will be able to get through to someone that can assist you.
Royal Mail Telephone support replacements
Business Help Centre
While Royal Mail Telephone support is temporarily suspended, their online help centre, business.help.royalmail.com is available 24/7/365.
Tracking Items with Royal Mail
You can continue to check the status and progress of your items at royalmail.com/track-your-item
Stay up-to-date with Royal Mail at
royalmail.com/coronavirus
royalmail.com/serviceupdates
royalmail.com/usefulservices
Chat with Royal Mail
While Royal Mail Telephone support is temporarily suspended you can chat live with Royal Mail business support from Monday the 4th of May at royalmail.com/servicemodel
from Ecommerce – Tamebay https://ift.tt/2Wf1tFG via IFTTT
No comments:
Post a Comment