What do Big Tech earnings tell us about the health of consumer demand?

How healthy is the market for technology products today?

The question is too broad. Large markets can have varying internal results that contrast with top-line numbers. An example of this from recent history is disparate results in venture capital activity we’ve noted around the world. While the aggregate venture market is slowing, we’ve also seen pockets of strength in certain regions. Are tech sales similar?

Some secular trends are powering technology growth. The movement off of on-prem solutions to public cloud providers, for example, among enterprise customers. As we learned when COVID-19 was driving lockdowns around the world a few years back, economic downturns don’t necessarily impact most of the tech world as much as they do other parts of the global economy. (This is perhaps why software valuations have stopped losing ground, despite a worsening global macroeconomic profile.)

 


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But that’s the business perspective. What about consumers? How are the folks out there doing? Today we’re taking a look inside Big Tech results from the week to try to answer that particular question, which relates directly to startups hoping to serve the same consumer demands.



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After dominating the short video market, TikTok may be considering a music service

TikTok parent company ByteDance filed a trademark application with the U.S. Patent and Trademark Office in May for a service called “TikTok Music.” First spotted by Business Insider, the filing indicates that the trademark could be applied to a mobile app that would allow users to purchase, play, share and download music.

The short-form video app is already a popular tool for discovering music, and oftentimes can lead to songs rising in popularity after they’re used in viral videos and trends. A report released by the company last year suggested that 175 songs that trended on the short video platform ended up on the Billboard 100 chart. In addition, a recent report published by a U.K.-based music investor suggested that songs that are popular on TikTok drive additional views on YouTube and streams on other platforms, like Spotify.

While TikTok drives these songs to be popular, it doesn’t have its own music streaming platform — at least in the U.S. — to make money from them. Instead, users turn to popular services like Spotify or Apple Music to play their favorite TikTok songs. However, TikTok’s parent company ByteDance operates a music streaming service called Resso in India, Brazil, and Indonesia, and we understand it had previously considered bringing this service to more markets.

A former ByteDance employee told TechCrunch the company had weighed launching Resso to various global markets under a “TikTok Music” moniker, in fact. Specifically, it had been considering launches in mature markets like the U.K. and Australia, the source said.

Resso’s app could be a viable threat to existing U.S. streamers given its close ties to TikTok and its social networking aspects. Currently, Resso offers a TikTok-like user interface where users can skip through the songs by scrolling up and down. It also has the option to comment on songs and albums, and edit the cover of users’ playlists — similar to what the TikTok Music trademark suggests.

The app has seen solid progress in its existing markets, mobile data indicates. According to analytics firm SensorTower, the company saw 42.3 million downloads from the App Store and Google Play from January to May this year — growth of 19% year-over-year for the same period. The music streaming app has had 184 million lifetime downloads overall.

ByteDance’s filing lists numerous use cases for the TikTok Music trademark. One use case listed in the filing for “TikTok Music” includes an app that would allow users to live stream audio and video, along with the option to “edit and upload photographs as the cover of playlists.” The app would also allow users to leave comments on music, songs, and albums, according to the filing. Another use case suggests that the service could be used to “live stream audio and video interactive media programming in the field of entertainment, fashion, sports, and current events.” The filing also suggests the app could be used to “provide users with podcast and radio broadcast content.” The addition of podcast content alongside music would make TikTok Music an even bigger competitor to Apple Music and Spotify.

The news of TikTok’s potential upcoming music streaming service comes as the company launched its own music marketing and distribution platform, SoundOn, a few months ago to help more artists get their music heard. The platform allows artists to upload their music directly to TikTok and Resso, in addition to global streaming platforms including Apple Music, Spotify, Pandora, Deezer, and Tencent’s Joox. With the launch of its own music streaming service alongside SoundOn, TikTok would be able to offer a complete solution for both listeners and artists in the U.S.

TikTok has dominated the short-form video market and was the first non-Meta app to app to reach three billion downloads globally, according to Sensor Tower. Its growth has caused the likes of Instagram and YouTube to reconsider their platforms and business approaches due to the threat they face from the short-form video app. That makes its plans to enter the music streaming space a potential threat to incumbents.

Still, it’s worth noting TikTok hasn’t proved to be successful in translating all its services to new markets. The company, for example, recently shuttered its Shopping service in the U.K. after a disastrous launch and employee walk-out. TikTok’s U.K. employees had alleged a toxic work culture and employment law violations. This could set back plans to bring other services — including Resso, a service run by the Chinese tech giant ByteDance — to the U.S. or other regions.

ByteDance and TikTok did not respond to TechCrunch’s request for comment.



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David Hallum exits OrderWise after 30 years

30 years ago, just after leaving full time education, a considerably younger David Hallum sat down and wrote the code for what would become the Orderwise multichannel, order & stock management, WMS, ERP solution. Today, Orderwise from Wise Software is used by a 1,000 customers with a team of over 200 to support the businesses relying on the solution and invest millions each year to add features.

But David has called time on his involvement with the business which has been acquired by the Forterro group a European provider of software solutions to more than 10,000 small and midsized industrial companies. OrderWise will significantly expand Forterro’s northern Europe region, with the product representing the group’s fourth largest revenue stream and fourth largest customer base.

A huge congratulations to David on growing such a fantastic business. Founded in 1991, 30 years running any business is a long time but in Internet terms it’s an amazing experience – think back to what you were doing 30 years ago and (assuming you had been born by then), it’s likely that you hadn’t even discovered the Internet. Put in terms of marketplaces, eBay wasn’t even founded until September 1995 with Amazon starting less than a year earlier in July 1994.

David Hallum has been a true pioneer of the Internet age and of Ecommerce in the UK and the solutions he created have powered so many businesses and will continue to do so as part of the Forterro group.

We warmly welcome OrderWise, its people and customers. OrderWise and its products are a perfect fit with the Forterro vision and cements our position as the leading provider of software solutions for the industrial SMEs of Europe.

– Dean Forbes, CEO, Forterro

David Hallam, founder of OrderWise, will now transition out of the business as he hands over to his well established leadership team to work with Forterro on the next phase of growth for OrderWise.

This is a bittersweet moment for me. It will be one of my life’s greatest achievements to have built a business that has been able to help so many UK companies grow and thrive

The past two years have been our strongest to date. As we close in on another year of double-digit revenue growth and finalise the development of our browser-based version, OrderWise is in an ideal position for new ownership. I have been searching for a partner that would take this company to the next level, while allowing us to stay true to our roots and continue taking care of our customers. I am pleased to say that Forterro is that partner.

David Hallam, founder, OrderWise

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Amazon’s shares rise on earnings beat, despite $2B loss

E-commerce giant Amazon reported its second-quarter results today, and despite inflation and a net loss of $2 billion, the results were surprisingly better than expected. Much of the loss is chalked up to Amazon’s stake in Rivian. The second quarter net loss is compared to the net income of $7.8 billion in Q2 2021.

Sales increased 7% to $121.2 billion in the second quarter, compared with $113.1 billion in the same period in 2021. This was better than Wall Street’s estimate of $119.3 billion. The company predicted revenue between $116 billion and $121 billion for the quarter.

Because of the slightly good news, Amazon shares increased 11% in late trading on Thursday.

It’s important to note that online store sales fell 4.3% to $50.89 billion. Street only estimated an approximate 2% decline.

The company’s stock is down 32% year to date, mainly due to the series of disappointing quarterly earnings. In late April, Amazon toppled in the first quarter, reporting a loss of $3.84 billion. Not only did the results fall short of Wall Street’s forecast, but its stock also dropped 14% that day—the largest the one-day drop in 16 years.

“Despite continued inflationary pressures in fuel, energy, and transportation costs, we’re making progress on the more controllable costs we referenced last quarter, particularly improving the productivity of our fulfillment network,” said Andy Jassy, Amazon CEO, in the company’s earnings release.

Analysts have been cautious of today’s results, being that it is a dicey time for Amazon as the company faced an array of obstacles such as supply chain and worker disruptions, wage increases, inflation, higher fuel costs, and the war in Ukraine.

Jassy added, “We’re also seeing revenue accelerate as we continue to make Prime even better for members, both investing in faster shipping speeds, and adding unique benefits such as free delivery from Grubhub for a year.”

Looking at other figures, ad sales were higher this quarter, at $8.76 billion, up 4.3%. This is spot on with projections. The company’s advertising arm is essential and was projected to hit $8.7 billion in revenue, up 21% from the previous year.

Amazon Web Services (AWS), the company’s cloud-computing unit, contributed $19.74 billion, a 33% jump from last year. AWS is an asset to the company, and during the first quarter, it grew 35%. The future of Amazon’s cloud business is key, as the looming recession will likely cause a decline in corporate spending on cloud services.

The retail industry has seen its fair share of bad news recently, with Walmart decreasing its second-quarter and full-year guidance, saying food inflation is limiting consumer spending on nonessential items. Shopify laid off 10% of its staff due to slowing revenue growth.

Tech companies have also been going through it. Google parent Alphabet and Microsoft reported earnings this week that missed Wall Street’s expectations. Also, Facebook-owner Meta reported its first-ever year-over-year revenue drop.



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UK Ecommerce retail trade mission to Singapore

The Department for International Trade (DIT) are offering 15-20 UK retail companies the opportunity to join an ecommerce trade mission to Singapore this October, to coincide with eCommerce Expo Asia. The trade mission will educate companies on doing business in Singapore and the wider SE Asia market, and will introduce them to business partners, and marketplaces who can help them to enter this region.

DIT are currently recruiting UK brands (primarily but not exclusively fashion/accessories businesses) who are looking to grow internationally, find global partners, and who have previous marketplace experience.

Leveraging the expertise, knowledge, and networks of DIT, the programme for successful applicants will include:

  • VIP access to eCommerce Expo Asia 2022, Asia’s leading ecommerce & retail event.
  • 1:1 meetings with distributors that can sell cross-border via digital commerce.
  • 1:1 meetings with suppliers and service providers that can onboard and manage cross-border sales via marketplaces.
  • Educational sessions from experts on the market and ASEAN region, including logistics, marketing, influencers, and customer acquisition.
  • 1:1 session with our dedicated ecommerce specialist to develop and refine your digital strategy for Asia.
  • Key opinion leader live streaming sales promotion.
  • Visits to high profile retail developments to experience the local retail environment.

To join the Singapore trade mission, you will need:

  • Previous marketplace experience
  • Established or projected annual turnover of £5 million plus

DIT are also offering 3-4 UK services companies free exhibition space on DIT’s stand at eCommerce Expo Asia 2022.

Companies interested can submit an application to be considered for the mission here.

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Need for a Youth Entrepreneurship Strategy

FinnCap, The Entrepreneurs Network and the APPG for Entrepreneurship have organised a letter signed by 250 leading entrepreneurs and academics who believe that entrepreneurship can play a leading role in the national curriculum to help young people develop the skills they need for the future.

The letter says that despite the efforts of teachers, charities, and social enterprises, too many young people are leaving school without the entrepreneurial skills necessary to succeed in the 2020s.

Many who are leaders in business today started their enterprises at a time when the Internet was new and learning was a more level playing field for all. Many have fallen by the wayside but those who survived have had to learn entrepreneurship the hard way. Today, for those starting out, competition is fiercer than ever – it’s no longer the case that you can open up a local business, you are automatically in competition with businesses from around the globe and so developing an entrepreneurship mindset is more important than ever.

A report from the All-Party Parliamentary Group for Entrepreneurship calls for a radical shift in policy. The Government should publish a Youth Entrepreneurship Strategy, building on existing work from organisations and experience from across the world. Entrepreneurship needs to be a part of every student’s education and integrated into existing subjects such as Maths, English, and Design. This would bring subjects to life and make each subject’s relevance clear to less engaged students.

England’s approach to entrepreneurship education is lagging behind the approach adopted by many of its closest trading partners. Specifically, it falls short in three key ways: the lack of a national strategy, an entrepreneurship-focused curriculum, and ministerial ownership and accountability.

– Entrepreneurship Education report, June 2022

The letter closes stating that at the moment, responsibility for entrepreneurship education isn’t clearly assigned to a specific Secretary of State and asserting that this must change. To drive lasting change, we need accountability and ownership. The buck must stop with the Education Secretary.

Brad Aspess MBE, the Founder of Rarewaves is one of the 250 signatories to the letter. Brad was awarded his MBE in the Queen’s Platinum Jubilee Honours List recognition of the advice and mentoring he’s freely given to so many over the years. You can hear more from Brad at ChannelX World on the 13th of October – Book your ticket here.

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Gradient Ventures-backed Shypyard aims to ‘raise the sales’ for DTC merchants

Shypyard, a startup developing business planning products and services for brands and direct-to-consumer merchants, closed on $3 million in seed funding.

The round was led by Gradient Ventures with participation from Liquid 2 Ventures, Position Ventures and a group of angel investors that includes current and former executives and founders at Shopify, BigCommerce and SnapCommerce.

Dan Li founded the company in 2021 with Samping Chuang while working at LinkedIn. His younger sister wanted to start an e-commerce business to sell jewelry, but didn’t know how to do it. Li went to business school, and as he learned more about the e-commerce market from that and speaking with others, he found his sister’s problem was shared.

Tapping into Chuang’s expertise working at a large Shopify agency in Japan, they started Shypyard to build supply chain planning tools, including inventory, supply, demand and replenishment, to grow brands so they reduce the number of consistent stock-outs, inventory tying up cash and difficulty in predicting and forecasting what inventory to have on hand.

“This kind of planning is a daunting and unfamiliar task, but very impactful to the health of the business,” Li told TechCrunch. “It’s like taxes — it is annoying to do by hand, but affects your life if you don’t do it.”

Li explained that many of the similar supply chain analytics and intelligence companies, like Anaplan, have sophisticated tooling for larger companies, but are not as accessible to entrepreneurs and small businesses.

Those small businesses also don’t have the professional teams to implement the tools. By targeting that small merchant niche with easy and simple tools, Shypyard is “democratizing access to planning tools for entrepreneurs,” he added.

The company’s technology has been working with about a dozen pilot customers for eight months now and has a handful of paying customers. The new funding enables the company to hire additional employees, enhance product development, increase customer acquisition and scale its artificial intelligence and decision-making capabilities.

“With the current macro environment we are in, entrepreneurs are inspired to start something, but are now facing headwinds,” Li said. “We are helping them manage their in-stock rate so they don’t miss out on revenue opportunities, or during down times, help with cash flow.”

Inventory infrastructure continues to be a big attractor of venture capital. Last week, Ghost announced new funding for its marketplace approach to managing excessive inventory. They followed Syrup Tech, which raised $6.3 million in new funding for its predictive inventory recommendation platform, joining other similar companies, including Zippedi and Inventa.



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Human Security merges with PerimeterX to thwart bots and automated fraud

Human Security, a bot mitigation and fraud detection platform for enterprises, is merging with PerimeterX, a company focused on safeguarding web apps from account takeover and automated fraud. Terms of the deal were not disclosed.

The combined entity will comprise nearly 500 employees, and it will eventually fall under the Human Security name once the two respective platforms are integrated — though when that will be isn’t yet clear.

“While I can’t provide an exact timeline, I can say we have two excellent teams coming together, and we have already done an incredible amount of work together to get to this point,” Human cofounder and CEO Tamer Hassan told TechCrunch. “We are doing everything we can to make the integration as fast and frictionless as possible so that our combined customers truly are getting the best of both products.”

As part of the deal, Human said that it has received a $100 million debt facility from Blackstone Credit, which follows seven months on from a $100 million growth round of funding. PerimeterX, meanwhile, raised a $57 million funding round last year.

Attack of the bots

The problem both companies have been setting out to solve is that a vast chunk of online security and fraud incidents are driven by bots — and these bots have become more sophisticated through the years as they adapt their behavior to become more difficult to detect. Nefarious activities include scraping content such as personally identifiable information (PII) from websites and applications, or so-called “click fraud” which essentially involves bots tapping on pay-per-click (PPC) ads to inorganically increase revenue for a website.

Human Security (formerly known as White Ops) and PerimeterX address the bot attack problem through using machine learning to understand authentic “human” behavior, which helps to detect anomalous actions driven by bots. However, they are not exactly the same products, with each focusing on different domains — e.g. PerimeterX is big on account protection — while they have different sectors in their crosshairs.

“PerimeterX has protected mostly ecommerce companies, while Human has protected adtech, performance marketing, and cybersecurity / application security teams,” Hassan said. “Our goal coming together is to unite these silos and solve this significant problem across the enterprise.”

Cybersecurity startups enjoyed a stellar year in 2021, drawing in a record $29.5 billion in funding — more than double the previous year’s figure. The need for such technology is greater than ever as ransomware attacks and data breaches proliferate, while the remote-working surge continues apace — but cybersecurity startups haven’t been impervious to the economic downturn, with numerous layoffs announced across the industry these past few months.

Consolidation

While cybersecurity companies are generally well-positioned to flourish in the long-term given that attacks and breaches aren’t going away any time soon, as tech valuations plummet and a giant “reset” continues to impact companies of all sizes, consolidation via mergers and acquisitions (M&A) is one strategy for addressing this.

In gaming, we’ve recently seen Unity merge with IronSource, while in the aerospace sphere Eutelsat and OneWeb yesterday announced plans to unite as a single European satellite company.  And in cybersecurity specifically, countless M&A deals have come to fruition this year, involving big tech companies such as IBM and Google, as well as smaller venture-backed companies looking to expand quickly.

Founded out of New York in 2012, Human Security was actually acquired by Goldman Sachs’ merchant banking division, ClearSky Security, and NightDragon back in 2020, so it’s perhaps less exposed to the economic downturn as other cybersecurity startups out there. But by merging with a rival in the space, it can grow at a pace that would otherwise be difficult through more organic means.

“By combining the companies, and increasing the amount of joint data across multiple verticals, we have an unparalleled source to improve our overall detection for all joint products, as well as a strong foundation for new products offered to help protect our customers,” Hassan said.



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Shopify layoffs – What it means for ecommerce

News broke yesterday of Shopify layoffs – around 10% of their workforce left the business, this equates to around 1,000 redundancies from a workforce of 10,000.

This is a real human tragedy and our thoughts are with those that lost their jobs, and for those who have had to watch their friends dismissed and out of the business by the end of the working day. Shopify have a raft of support measures in place including 16 weeks of severance pay, plus an additional week for every year of tenure at Shopify, gifting work at home office equipment, an allowance to buy a laptop, temporary home internet and medical benefits.

What’s more serious is the reasons behind the Shopify layoffs – the company bet big that the upsurge in ecommerce caused by the pandemic would propel online shopping forward by five years. That’s not been seen and to explain the Shopify layoffs the company published a chart of US ecommerce (image above, data from US Census Bureau) demonstrating that ecommerce in the US has normalised since lockdowns ended and they are seeing ecommerce adoption return to levels that would have been expected by now if there had been no pandemic.

Put simply, the pandemic caused a temporary boost to ecommerce in the US and that boost has since vanished and we’re back to where we should be in more normal times. Ecommerce is still growing, but it hasn’t leaped forward.

The Shopify layoffs may be something we see mirrored in other businesses – particularly in those companies who invested heavily in infrastructure such as fulfilment facilities. Businesses best placed to move forward will be those who relied on existing staff and investment to maximise on pandemic sales. Those worst placed will be businesses who rapidly expanded warehouse space and recruited to run the facilities and are now seeing the pandemic boost dissolve away.

Indeed, some businesses will not only be feeling the impact of pandemic sales waning, but will be facing the double jeopardy of reduced consumers spending due to inflation and the cost of living crisis.

It’s worth taking stock of your businesses and considering what your exposure is to decreasing turnover. Can you weather the storm or have you limited your exposure and able to maintain your infrastructure and staff costs for the foreseeable future?

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Meet M&S, Karl Lagerfeld, LK Bennett, Eve Sleep at ChannelX World

ChannelX World will be the place to hear from many of the country’s top retailers on the 13th of October when the conference opens it’s doors. Today we can are announcing new speakers who will be sharing their experiences at ChannelX World, including:

  • Marks & Spencer
  • Karl Lagerfeld
  • LK Bennett
  • Eve Sleep
  • Hampers.com

Located at the London Novotel West, ChannelX World will bring together marketplace, social and messaging retailing for the first time. The retailers announced today are just five of the speakers you’ll hear from – Throughout the day you’ll meet a diverse range of businesses operating in different sectors and trading across an array of channels from marketplaces to social media and beyond.

The event will be held over one day with 45 exhibitors, alongside a 3 Track programme of keynotes, case studies and panels plus workshops and masterclasses. Also on offer will be a one-to-one meeting planner to enable attendees to meet their industry partners face to face.

Also confirmed as presenters are senior executives from marketplace channels:

  • Fruugo

Selling channels previously announced and presenting at at the conference include Debenhams.com, eBay, Hotter Shoes, Secret Sales, ManoMano and TikTok.

Book your ChannelX World ticket today!

We’ll be announcing more speakers in the near future, and to learn from these industry experts you need to book your Delegate Pass for the conference (early bird price until to 2nd August £195.00 + VAT).

Running alongside the conference will be an exhibition, interactive workshops and one to one meetings which are all free to attend and you can book your Visitor Pass for free today.

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Shopify lays off 10% of its workforce as rapid pandemic growth slows

Shopify is laying off around 10% of its workforce, or about 1,000 employees, the Wall Street Journal has reported. The Ottawa, Canada-based company told staff in a memo sent on Tuesday that the layoffs are necessary as users are pulling back on online orders and returning to old shopping habits.

“Shopify has to go through a reduction in workforce that will see about 10% leave by the end of the day,” Shopify CEO and founder Tobi Lütke write in a blog post about the layoffs. “Most of the impacted roles are in recruiting, support, and sales, and across the company we’re also eliminating over-specialized and duplicate roles, as well as some groups that were convenient to have but too far removed from building products. Emails will go out in the next few minutes that will clarify if your role was affected; those impacted will then have a meeting with a lead in their team.”

Lütke noted that when the COVID-19 pandemic hit, almost all retail shifted online, which led to demand for Shopify to skyrocket. The company had believed that surging e-commerce sales growth would last past the COVID-19 pandemic and that it had to expand the company to match demand.

“It’s now clear that bet didn’t pay off,” Lütke writes. “Ultimately, placing this bet was my call to make and I got this wrong. Now, we have to adjust.”

The job cuts the company announced today are the first big layoffs Shopify has undergone since the company was founded in 2006. Shopify is offering 16 weeks of severance to the laid-off employees, plus an additional week for every year of tenure at Shopify.

Lütke went on to note that it’s still early days for Shopify and that every team at the company is now either focused on building products or directly supporting those who do. He also noted that although the company has had to adapt to changes in the past, most of those adaptations have been about growing into something bigger, Now, the company has to grow into something “more focused, more driven, and more singular in mission.”

The company is scheduled to release it second-quarter financial results on Wednesday.

Shopify’s layoffs are among a wave of cuts and hiring freezes in the technology sector. An increase in interest rates, supply-chain issues and the reversal of pandemic trends have led to a number of companies reeling in their employee numbers.



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Best Buy is testing a digital-first, smaller retail store

Best Buy is opening a new digital-first 5,000 square feet small store in Monroe, North Carolina on July 26. This store will have selected tech products like home theater and audio, computing, headphones, wearables, fitness, cell phones, cameras, smart home, and small appliances that shoppers can experience and purchase.

This is a departure from the company’s big box stores that are typical of 35,000-40,000 square feet in size. The company says while shoppers won’t be able to buy major appliances from this store, they can still place an order on the site, and pick them up from the Monroe store. What’s more, for regular-sized items, the company is placing pick-up lockers outside the store, so shoppers can grab online orders anytime.

Blue shirt employees and Geek Squad techs will staff the store for purchasing advice. Plus, shoppers can virtually contact experts through from its virtual store through voice calls, video calls, or chat.

Demos are a critical part of this format, and the firm said shoppers can try most of the products before buying them. Like Apple Stores, shoppers can purchase items from the show floor. Just scan a QR code next to the item, and Best Buy staff will bring the item from the backroom. Or if it’s a small item, like a charging cable, scan the QR code using the Best Buy app, and grab the item from the shelf.

Best Buy said last year it wanted to experiment with new store formats and this digital-first small store is a part of that project. The firm has experimented with small-format stores in the past with its mobile stores, but it closed them down in 2018. These stores, mainly located in shopping malls, were even smaller in size with an average footprint of less than 2,000 square feet.

Amazon has also been experimenting with brick-and-mortar stores by opening its first clothing store in May in Los Angeles. The company also introduced a new shopping cart earlier this month that allows customers to skip the checkout line.



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Pogo lands millions to become the ‘Honey for the real world’

If Pogo had its way, you’d get paid every time you stroll down Market Street in San Francisco. Or check your e-mail. Or open its app. The only catch is that you give your personal data to the consumer-focused fintech in return.

“We can almost create Honey for the real world,” said Pogo co-founder and chief executive Dom Wong, who is building the company alongside founders Oskar Melking and Shikhar Mohan. The startup seeks to use a few tech trends to its advantage. First, as data privacy becomes more of a concern, users are able to choose whether or not to share their information with companies. Pogo’s argument is that if they do share – why not get a benefit out of it?

Second, Pogo is a play on the rise of ecommerce tools such as Rakuten and Honey, browser extensions that automatically find cash, coupons and deals in return for your shopping history. And third, it is using a slew of APIs to plug into everywhere consumers exist, from their inbox, to their transaction history to, if they so choose, their location data.

To scale data in exchange for cash, the startup raised $14.8 million in venture capital in the form of a $12.3 million seed round led by Josh Buckley and a previously unannounced $2.5 million pre-seed round. Other investors in the startup include Slow Ventures, Village Global, Harry Stebbing’s 20VC, MrBeast’s Night Ventures, Hyper, Shrug, and creators including The Chainsmokers, Sophia Amoruso, Ryan Tedder and Lenny Rachitsky. Additionally the startup has money from the founders of Front, Rent the Runway, and, quite fittingly, Honey.

Here’s how it works: when a user joins the app, they are invited to send their data to the company. Once Pogo is connected with different sources of information, it begins to show rewards for purchases, or recommendations to “act on ” to save money.

Part of the app is helping people, who opt in, get paid for their data: “Pogo makes it easy for you to aggregate your data in one place, giving you the controls to get paid for use cases that you’re comfortable with, whether that’s anonymous market research or personalized marketing from trusted brands.” The other part of the app is similar to Honey, in that it works as a type of financial agent that sees your spending and makes suggestions, both for better deals or promotions you may not know about.

This isn’t entirely unheard of. Dosh, for example, is a venture-backed startup that makes deals with retailers, brands and payment providers, and then offers cash back to users once they purchase a product associated with connected providers. The startup was valued at $400 million in 2019, per TechCrunch reporting. There’s also Nigeria’s ThankUCash, which landed $5.3 million to set up cashback infrastructure, and existing work from PayPal, which launched a new credit card that offers 3% cashback on all PayPal purchases.

Image Credits: Pogo

It makes sense that there is activity here. As advertising dollars flock away from Facebook and Google, retailers and brands want to find new ways to reach potential customers. I think of it like this: you can choose to sell your new workout gear while you’re browsing Twitter, or in the locker room at your local Crunch gym. The latter finds a consumer when they’re more attuned to fitness and style, while the former bets that someone may just happen to be in the mood for a new set while surfing tech news.

Pogo doesn’t have exclusive partnerships with local businesses to have certain cashback feels in exchange for lead generation, a route that some neobanks have gone down. Instead, the startup just brings together all existing deals in one place – and it’s that interoperability between different data sources that Wong thinks is the biggest competitive advantage.

Pogo’s true differentiation is the invisible layer it provides for users just existing in the world that can turn notifications into money. A majority of Pogo’s users link location data because they get rewards while existing in the real world. “You’re walking by Wendy’s and a notification pops up for a free breakfast sandwich if you purchase it on the app. All you have to do is view it, and then you get paid and we get paid as well.”

Right now, the company gets largely paid through affiliate fees and exchange of data.

  • opts in for a suggested insurance plan
  • Clicks into a location-based offer
  • Answers market research or campaign measurement questions
  • Or scans Pogo card for a discount when buying a prescription

In the next iteration, Wong says, Pogo will suggest users to turn to fee-free banking alternatives, and then Pogo can make money through affiliate fees.

“We also think about how we can help you leverage offers that are at your fingertips today without formally brokering partnerships. This may mean surfacing publicly available content, or in the future, even personalized promotions in your inbox in a private, secure manner,” he wrote in an email. “For instance, imagine Pogo alerting you of the 40% off any item storewide coupon sitting unopened in your inbox next time you walk into a CVS.”

While Pogo certainly sees itself as an incentive aligned with customers, in order for it to make money, it needs to prove to other companies that personal data is a commodity. Pogo is going to have an intimate window into someone’s life, from where they live to their favorite coffee shop to just how many subscriptions they own. It’s similar to what a bank would see, but it’s a venture-backed startup that it wants you to trust.

The Electronic Frontier Foundation, a nonprofit that has defended civil liberties in the digital world since 1990, describes the idea of exchanging data for money as “data dividends.” In an essay, the organization urges consumers to rethink if getting money for their data really fixes the existent imbalance between users and corporations. The EFF asks a series of questions such as, who will determine what the cost of certain data is, and what makes your data valuable to companies? Plus, what does the average person gain from a data dividend, and what do they lose in exchange for that extra cash?

“EFF strongly opposes data dividends and policies that lay the groundwork for people to think of the monetary value of their data rather than view it as a fundamental right,” the organization wrote in a post. “You wouldn’t place a price tag on your freedom to speak. We shouldn’t place one in our privacy, either.”

Over e-mail, Wong said that there are existing market rates for common data fees, but the startup is working on a pricing strategy based on “a lot of greenfield territory that simply isn’t possible today.”

“For instance, our ability to serve a location based offer or ad that also takes into account your past purchases allows us to command rates that are many orders of magnitude higher than your typical ad placement,” he continued. “Another example would be the ability for brands to get real-time consumer feedback based on verified purchases. The ability to do so is incredibly slow and clunky today, and it’s not unusual for brands to pay hundreds of dollars per response based on rates set by existing behemoths that do billions of dollars a year in revenue.”

Wong isn’t too worried about losing user trust, just yet. So far, the app has been used by “hundreds of thousands of families” and the startup claims it has generated millions of dollars in savings and earnings.“We’re being very intentional about how we think about partnerships here, which is why we want to continue segmenting anonymized market research versus personalized targeting based on your Instagram feed.”



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Amazon hikes Prime subscription prices in Europe by up to 43%

Amazon has announced that it’s increasing the prices for its Prime subscription service in Europe, with fees rising by as much as 43% in some markets.

The announcement comes some six months after the ecommerce giant announced a similar price increase in the U.S., where the annual price jumped 17% from $119 to $139.

The latest Amazon Prime price hikes vary greatly between countries in Europe, with French customers paying an extra 43% on top of the current €49 they pay each year. In Germany, Amazon’s second biggest market after the U.S., subscribers will pay 30% more on the €69 they pay at present, while in the U.K. — Amazon’s third biggest market — an extra 20% will be added to the £75 fee.

The new prices will come into effect from September 15, 2022, and will impact all new members and renewals.

Amazon customers have started receiving emails confirming the price changes for their market, with U.K. customers receiving this message through the night:

Thank you for being a valued member of Amazon Prime. We are writing to you about an upcoming change to your membership.

As of 15 September 2022, the price of the monthly Prime membership will increase from £7.99 to £8.99, and the price of the annual Prime membership will increase from £79 to £95. The new price will apply to renewals starting 15 September 2022. You can view your next renewal date, manage, or cancel your membership by visiting your account.

We continue to focus on making Prime even more valuable for members. This is the first time we have changed the price of Prime in the UK since 2014. During this time, we have significantly increased the number of products available with unlimited, fast Prime delivery; added and expanded ultra-fast fresh grocery delivery; and added more high-quality digital entertainment, including TV, movies, music, games, and books. Prime Video in particular has increased the number of TV series and movies on offer, including Amazon Originals, as well as live sports coverage, such as the Premier League and Autumn Nations Series.

Perks and inflation

With its U.S. price increases earlier this year, Amazon said it was due to its expansion of Prime member benefits and an increase in costs, including wages and transportation. Amazon is painting a similar picture in Europe, where it says it has added a host of new perks to the Prime subscription since the last time it increased the prices, such as same-day grocery delivery. According to some reports, Amazon also pointed to “increased inflation and operating costs” as a driving force behind these increases.

This represents the first Prime price jump in eight years for U.K. users, while in Germany subscribers last saw their Prime fee change back in 2016.

With another six weeks until the new prices take effect, this could lead to a surge in annual signups for Prime as customers look to lock-in the current price for another 12 months.

Amazon also recently agreed to make it less confusing for customers in Europe to cancel their Prime subscription.



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The Fashion Kingdom, an Egyptian fashion e-commerce startup, raises $2.6M in seed funding

The Fashion Kingdom (TFK), an Egyptian e-commerce marketplace for fashion, beauty and home accessories items, announced today that it has raised $2.6 million in seed funding led by CVentures, a corporate venture capital firm based in Egypt. A15, an early-stage VC in the MENA region that has backed the likes of Esaal, Paymob and Helios Investment Partners subsidiary, TPay, made a follow-on investment, according to TFK.

Fadi Antaki, co-founder and CEO of TFK, founded the company in January 2020 with Marianne Simaika and Karim Abd El Kader. They launched the e-commerce platform six months later. Antaki is also a general partner at A15. Antaki noticed a need for a platform that sold fashion products with fast deliveries, different payment methods, and a recommendation feature in Egypt. This opportunity made the chief executive tap into the knowledge he acquired as a kid born into a family with a long history in the apparel business to launch TFK.

“We established the company pre-COVID. And at the time, we saw a big gap or maybe a lack of focus on a place dedicated to selling fashion products, recommendations for what to wear, quick deliveries, and different payment methods. There wasn’t anyone focused on this, especially in fashion,” said Antaki.

TFK deals with a range of products–shoes, beauty products, personal care, accessories, home fashion, etc.–that cater to different demographics. The platform helps local and international brands grow their sales online through their curated marketplace that provides an omnichannel experience to customers: a place where shoppers can find all their fashion needs and exchange products when needed.

There are over 200 brands on the TFK platform, growing 10-15% month-over-month. It has more than 150,000 customers; every month, about 40% of its sales come from returning customers.

Not only does the platform enlist products of all these brands for customers’ viewing and buying pleasure, but it also provides ancillary services to them. TFK provides a virtual fitting room that helps brands get accustomed to their customers’ sizes and recommend outfits to customers for different occasions. Also, its “360-degree value proposition” for brands involves offering a one-stop-shop solution covering operations, co-marketing, and digital content creation services.

“Earlier this year, we found that one of the most important areas we thought we needed to focus on was the brand. There are good quality and price brands that don’t have the know-how to sell online. They need a lot of support in operation, fulfillment, warehousing, and digital production and photography,” the CEO said. “So besides selling their products, we help them with the different aspects that would then be able to sell well online, whether supporting the operation or the marketing side. And for us, it’s not just about reselling their products but also going in as their digital partners.”

The fashion e-commerce platform makes revenue via the traditional model where it counts a mark-up to products and a consignment model where it takes a commission. Supporting revenue streams come from additional services it provides to the brands, such as photography and marketing. The company’s total sales volume grew 3x from April 2021 to April 2022, Antaki confirmed.

In 2021, the global fashion e-commerce market value was nearly $700 billion. By the end of 2022, it is expected to surpass that figure and reach around $1.2 trillion in three years. According to Statista, the total addressable market in Egypt is about $4.2 billion. With no clear market leader in Egypt’s fashion e-commerce space, Antaki says his company is set to become one and stay ahead of players such as DressCode, Brantu, and Gahez because of its edge with brands.

“We have two main differentiators. One is the omnichannel experience. The second is not only being a reseller but rather being a partner to brands and helping them become sustainable and even grow their business through our platform and other services that we can provide,” he said.

Other investors in the round include Lotus Capital, Raba Capital, Sunny Side Venture Partners, Foundation Ventures, The Cairo Angels, and fashion industry veterans such as Paul Antaki and Nasser Chourbag.

Per the company’s statement, TFK will use the investment to accelerate its growth, build scalable technology and grow its team, whose female employees comprise 43% of the entire workforce and 50% of the company’s managers. “We intend to fill in the needs in terms of talent, build our technology, optimize our operation, and end-customer experience. So basically, using the funds in tech, talent, and operations,” the CEO added.



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How e-commerce brands can outlast this market downturn

The biggest startups in the world are laying employees off. The yield curve has become inverted, inflation is at 8.6%, and economic pessimism is the highest it’s been since 2009.

For e-commerce brands, the wave of bad economic news is a shot across the bow heralding a major change in consumer spending. Bleak times are ahead. But, I think there’s room for optimism for the brands that make it.

Why am I qualified to make such a statement? I spent over four years as a consumer investment partner at Andreessen Horowitz, where I met hundreds of consumer companies and worked closely with dozens — from hyper-growth unicorns to companies winding down operations.

But I’m not an investor writing from a Sand Hill tower. I co-founded Canal to enable brands to sell more. Since our launch in 2021, we’ve worked with hundreds of e-commerce brands to expand their product catalogs and grow distribution. Most importantly, we’ve kept a close eye on what’s working for consumer brands, and what isn’t.

The more complementary and additive a product is to your catalog, the larger your cart size, and the more likely a customer is to return.

While it is certain that the next 18 months will be difficult for many e-commerce operators, this time will also hone resilient brands. Here’s what we think every brand leader must know to survive the downturn:

Margins are everything

To bastardize a famous turn of phrase, your costs are eating your world. To survive, you must examine the costs chipping away at your margins. By understanding where you are wasting spend, you can weed out unprofitable and higher-risk initiatives.

Let me break down the two major cost centers for e-commerce brands that you can do something about:

User acquisition

The DTC playbook was written during a period when customer acquisition was relatively cheap thanks to digital ad spend on Facebook. But that sugary sweet diet of cheaply acquired customers left brands with an unsustainable over-reliance on growth.



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Ecommerce businesses now benefit from Governments Help to Grow scheme

From today, ecommerce businesses will benefit from the Governments Help to Grow scheme. Up to 1.2 million UK businesses are now eligible for the scheme, that slashes the price of leading software, helping business owners adopt the latest digital technology.

Ecommerce businesses will be happy to know that this latest update is one that suits them very well. Not only has the scheme reduced the employee requirement from 5 to 1, a range of ecommerce software has also been added. This includes solutions to help them manage their inventory, take payments and gather data and insights on customers’ needs. Names like BigCommerce, GOb2b, ShopWired, Comgem and EKM are all participating to offer discounts on their services. You can take a look at the specifics here.

Businesses can now access a £5,000 discount on 30 software solutions from 14 leading technology suppliers for eCommerce, Digital Accounting and CRM software.

Additionally, the government has announced that Help to Grow: Digital will support one-to-one advice for SMEs on how best they can adopt digital technology. The government will be launching applications for advice platforms to partner with the scheme from today, and the advice service will go live later this year.

This is extremely welcome news for a significant number of the 300,000 small businesses who use eBay every day to grow their business. Many of our commercial sellers are micro-businesses who are extremely entrepreneurial but inevitably time poor.

“Being able to purchase e-commerce and other productivity-enhancing software at a discount could really help give rocket boosters to what are already fast-growing businesses. And given that three quarters of our small businesses are based outside London and the South East, this also has the potential to boost the government’s Levelling Up agenda.

– Murray Lambell, Vice President and General Manager, eBay UK 

Learn more about Help to Grow Digital here.

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Cost of living crisis sees spending habits change

In this guest comment, Aaron Begner, EMEA General Manager at Forter, discusses the shifting consumer landscape, and the importance of trust and a frictionless experience in order to maintain operational resilience amid the ongoing cost of living crisis:

Cost of living

As the cost of living rises, and the UK sees energy bills, food shopping and petrol expenses soar, consumers are changing their spending habits in response. Recent findings from Toluna’s Global Consumer Barometer Study showed that more than half of people (51%) believe they’ll be worse off financially in the next three months and are planning to scale back on spending.

According to IMRG, consumers are indeed scaling back on online shopping, spending 8.7% less in May this year than they did in May 2021. The British Retail Consortium (BRC) also found total retail sales in May declined by 1.1% compared with last year. However, it’s not all bad news for merchants. 

Although many consumers are likely to cut back on spending, not all will forego shopping altogether, even when it comes to non-essential items. Some areas of retail still show strong performance; IMRG reported that apparel sales continued to rise in May 2022, by 14%, along with website traffic rates (8%). When shoppers do choose to spend, it’s expected they will rightfully become more selective about the companies they choose to do business with.

Shoppers are making more conscious purchasing choices and taking more time to complete their purchases. They will invest their money online and in-store with companies they trust — companies that prioritise the total customer experience, demonstrate supply chain sustainability, invest in loyalty programs, and offer superior customer service.

Despite the worsening economic crisis, there is a light at the end of the tunnel for retailers. By listening to ever-changing consumer demands, there are steps businesses can take to not only maintain operational resilience, but to flourish now and in the future. By focusing their efforts in the following areas, merchants can maintain high customer lifetime value and protect their revenue.

Improve Personalisation and the Broader Customer Experience

Succeeding in today’s competitive digital environment requires retailers to meet customers where they are, bringing the service options and personalisation they expect. The current situation presents an opportunity for merchants to differentiate themselves by optimising every step of the buying journey – from pre-purchase to checkout to post-purchase – which will encourage repeat business.

According to McKinsey’s Next in Personalisation 2021 Report, 71% of consumers expect businesses to deliver personalised interactions, and 76% get frustrated if that doesn’t happen. When looking at the top business priorities for the year ahead, a new study shows businesses rank improving customer experience (85%) and delivering more personalised experiences (73%) the highest, with poor online customer experience leading to lost sales, damaged brand perception, and vulnerability to competitors.

Post-pandemic, we saw British retailer ASOS dial up its highly sophisticated personalisation strategy; using AI, it offers style recommendations based on the customer’s own shopping habits and alternatives for saved sold-out items. This level of personalisation and differentiation is vitally important during a difficult time for retailers, who are increasingly unable to undercut competitors on price. Instead, they must focus on building trust with the consumer and appealing to their unique preferences.

Delivering this level of personalisation increases the need for merchants to know who’s behind every purchase with precise accuracy. In the current economic climate, it’s critical that merchants aren’t inadvertently denying legitimate customers and their purchases, and instead capitalise on every new customer by offering a seamless experience.

Turning away legitimate customers has more of a negative impact than the cost of one single transaction; it could turn away a customer for life. Research shows 40% of customers who are falsely declined will purchase from the competition instead. Consumers will be looking, beyond price, for a trustworthy merchant that delivers right through the buying journey. 

Offer A Differentiated Digital Journey

Most consumers nowadays have sky-high expectations when shopping online. They want generous loyalty programs, convenient delivery options like specific-day delivery and buy online, pick up in store (BOPIS), and fuss-free returns. A UK survey found 81% of shoppers would avoid ordering from an online retailer if they saw issues with their return process, and 89% say ease of returns is now a top priority. 

Further research from IMRG showed greater demand for convenient delivery options, such as rapid delivery turnarounds and  frequent delivery notifications, with 50% of UK consumers willing to abandon a cart if they weren’t presented with options that suited their needs.

Retailers who get these processes right will reap the most consumer loyalty and those who miss the mark will see their bottom line impacted. However, meeting these consumer expectations widens the surface area for fraud and abuse. One challenge merchants face is how to balance the desire and competitive pressure to meet customer demands, including fast shipping and easy returns, with the risk of digital commerce fraud or the abuse of benefits such as free returns. 

In reality, there is a way to deliver both, but it requires knowing and trusting every good user at the start of every interaction. Using automated, machine learning technology to enable this trust, merchants can deliver a digital buyer’s journey that provides high value, competitive benefits like free shipping, and simultaneously combat fraudulent and abusive buyers in real time. 

With loyalty programs, delivery options, and returns policies now a point of differentiation for brands, retailers must be prepared to invest in the full journey to both attract and retain customers, without putting themselves at risk. 

Create a Frictionless Experience

According to a recent survey, 88% of UK shoppers will abandon their purchase if they encounter any sort of payment friction. Gaps in decisioning across the digital commerce funnel can leave revenue on the table, and alienate legitimate customers whose transactions are falsely declined.

Whether it’s a peak shopping period, an economic slowdown or the introduction of new regulations such as PSD2, merchants should always stay nimble to minimise friction in the buying journey, maximise conversions and protect revenue.

Digital commerce is here to stay, even in the current climate. But merchants must put in the effort to meet changing consumer expectations and build trust with their customers. This means delivering a differentiated digital journey with improved, frictionless experiences. 

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Airwallex Online Payments now on Shopify

Good news for Shopify merchants, there’s a new payments option available to power international transactions with the launch of Airwallex Online Payments App on Shopify.

The Airwallex Online Payments App is a payment gateway plugin that merchants can integrate on their online store to accept payments from their global customers.

The big advantage of Airwallex Online Payments is the ability to localise your checkout experience and increase conversion rates with local payment methods that suit your customers. The bonus is that you can hold the payment in the local currency pay out for free with Borderless Cards or Transfers without forced conversions or unnecessary fees.

This new app is offered through Airwallex’s payment acceptance solution that covers a wide range of payment methods. These payment methods include Visa, MasterCard and UnionPay bank cards, and 30+ other local payment methods across the Asia-Pacific and Europe, such as GrabPay in Southeast Asia, WeChat Pay in APAC, and Bancontact and Sofort in Europe.

We are excited that our online payment acceptance solution will now be available on Shopify, helping merchants create a seamless payment journey on their online store,. Our app is one of many offerings we have built to help merchants accept cross-border payments. In this case, by using an Airwallex account, merchants can gain secure access to a multitude of payment methods, both globally and locally, in a convenient, fast and affordable way possible.

– Ravi Adusumilli, SVP of Partnerships, Airwallex

In addition to being able to accept payments globally, Airwallex merchants can also receive settlements in 7+ major currencies including USD, thus avoiding unnecessary currency conversions and related fees. Merchants are also able to accept payments directly into their Airwallex multi-currency wallets and pay out with Borderless Cards or Transfers. 

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Egyptian B2B e-commerce platform Cartona raises $12M to scale and explore new verticals

Startups that solve the supply-chain and operational challenges of players in the fast-moving consumer goods (FMCG) industry–by helping buyers access products from sellers on a single platform–keep attracting venture capital from investors.

Cartona, one of the major players digitizing the traditional trade market, including mom-and-pop stores, FMCG producers, wholesalers, and distributors in Egypt, has raised $12 million in Series A funding. Jordan and U.S.-based early-stage venture capital firm Silicon Badia led the round, which also welcomed participation from the SANAD Fund for MSME, an impact investment fund for the Middle East and North Africa, Arab Bank Accelerator and Sunny Side Ventures.

Investors such as Global Ventures and Kepple Ventures doubled down less than a year after participating in the company’s $4.5 million pre-Series A funding last September. At the time, Cartona was present in three Egyptian cities; it’s now in eleven. Per a statement, the investment will allow the startup, launched in 2020, to cover all of Egypt’s governorates, grow its product, technology, and services, and explore new verticals beyond FMCG.

“So we believe that with this money, we would reach profitability. We will use this money for sustainable growth and only sustainable growth. We won’t expand like crazy without having positive unit economics in every city,” CEO Mahmoud Talaat told TechCrunch in an interview. “We plan to cover all the cities in Egypt, focus a lot on technology and product.”

Cartona’s platform allows buyers to order inventory from a network of curated sellers via an app that provides a communication tool for promotions and a dashboard for market insights.

The company operates an asset-light marketplace where it does not own a single product or vehicle. This model has led to customer complaints on both sides of the platform. And as a result, Talaat said Cartona had to focus more on its technical integrations with big manufacturers and their warehouses, which has created more upside for the business. With these integrations, he said Cartona could simultaneously pursue capital efficiency and growth while scaling its embedded finance product.

Providing loans, working capital, or BNPL to micro and small businesses is the sweet spot of B2B e-commerce and retail marketplaces in Africa. But how they provide this service differs. CTO Mahmoud Abdel-Fattah claims that in Egypt, a market with other upstarts such as asset-heavy MaxAB or hybrid model Capiter, Cartona stands out by integrating BNPL services into its marketplace processes without the help of a third-party provider. So instead of getting small businesses to pay their loans each month with interest like other platforms, Cartona allows them to repay these loans every time there’s a product shipment.

“In a market like Egypt, retailers are not very okay with the concept of paying for BNPL with interest at the end of the month. You do not want to think you’re paying more interest with an external company giving you these working capital loans. They prefer it to be a part of the product prices and to feel it embedded through the order cycle, making us a bit different.” Talaat added.

Cartona lends out of its balance sheet for now. But the executives say the company expects to receive some credit lines and venture debt from local and international partners by January next year.

Cartona

Image Credits: Cartona

There are over 400,000 shops and thousands of international and local brands across Egypt, with the sector growing annually by 8%. Reports also say the overall retail market size is $120 billion, with the food & beverages market worth $70 billion. The massive opportunity this presents to platforms such as Cartona has attracted investors like Silicon Badia into the B2B retail sector. According to the firm’s founding managing partner, “the market is hungry for these type[s] of solutions, and we believe Cartona’s asset-light approach will allow them to serve as many marketplace participants as possible in a highly efficient manner.”

In our interview with Cartona’s executives last year, the company had 30,000+ merchants and processed over 400,000 orders with an annualized gross merchandise value of EGP 1 billion (~$64 million). It has doubled some of its numbers since then. Talaat said the company now serves 60,000+ merchants and processed over 1 million transactions with an annualized gross merchandise value of EGP 2.3 billion (~$120 million). Cartona has more than 1,500 distributors and wholesalers on its platform and 200 FMCG companies, including big names like Unilever and Henkel. These numbers are up from last September’s numbers of 1,000 distributors, wholesalers, and 100 FMCG companies.

The founders say they want to build Cartona to become a better technology partner for these FMCG brands. Abdel-Fattah, the executive in charge of handling these technical integrations, said, “We started with very big FMCGs, but everyone, including multinationals, is interested because now they see our value. We are not competing with them or bringing down their prices. We’re not subsidizing their products as competition sometimes does. We’re just connecting them with the retailer, so it’s about making the process seamless.”



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Ecommerce SNAFU – Swearing & Cancelled Deliveries

The past week saw both DPD and Tesco hit by tech problems. DPD had a SNAFU when their chatbot started swearing at customers while Tesco had ...