Tiger Global backs India’s OfBusiness at $3 billion valuation

OfBusiness, a commerce startup that sells industrial goods and provides small businesses with credit, has doubled its valuation in less than two months to $3 billion.

Tiger Global led the six year-old startup’s $207 million Series F round, and SoftBank and Alpha Wave participated in it, OfBusiness said. The new investment comes just two months after SoftBank led a $160 million round in OfBusiness at a $1.5 billion valuation.

Thursday’s announcement is the third financing round for OfBusiness this year. The startup, whose business has grown multiple folds this year, was valued at $800 million in April this year.

OfBusiness operates as a raw material aggregator and procurement finance provider. The startup works with banks to offer credit lines to small and medium enterprises that have an annual turnover of over $3 million.

The platform collects data on user activity that it relies on to underwrite loans to businesses that are using the OfBusiness platform for sourcing raw material and tenders. “This enables us to move from collateral based loans to cash-flow/ transaction-based lending – a key differentiator to banks,” the startup’s co-founder and chief executive Asish Mohapatra told Bernstein analysts last year.

“The SMEs pay interest on their working capital loan (issued in form of card limits), and a margin on the raw material procured. Bid-Assist platform is a repository for SMEs to look up tenders suitable for their business. The tender sourcing and raw material margin provide better monetization and more importantly, predictive data useful for underwriting.”

The startup’s revenue run-rate is over $1 billion, and it’s profitable. By July this year, its loan book size had increased to $220 million.

“We provide credit lines, akin to cash-credit/ overdraft. Borrowers pay interest only on the limits drawn and are required to procure raw material from the platform. This provides us with a view on end-use of the loan and data for fresh underwriting and monitoring. Borrowers using leverage for inventory are better than those using loans to pay off old loans.”

The startup plans to deploy the fresh funds to expand its operations in India. OfBusiness is also eyeing merger and acquisitions opportunities, the startup said.

OfBusiness is Tiger Global’s latest investment in India. The New York-headquartered firm has backed nearly two dozen startups in the country this year, including ApnaBharatPe, Gupshup, DealShare, Classplus, Urban Company, CoinSwitch Kuber and Groww.



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Spudsy bags $3.3M to turn ‘ugly’ sweet potatoes into snacks

Spudsy, a brand that upcycles imperfect sweet potatoes and turns them into plant-based snacks, announced Thursday that it raised $3.3 million in Series A funding in a round led by KarpReilly and Stage 1 Fund.

With the new funding, the company has raised a total of $6.5 million since the company was founded three years ago, Ashley Rogers, Spudsy founder and CEO told TechCrunch.

“Being a young brand, we don’t know everything, and these investors have a portfolio of food and beverage companies and have been doing this forever,” she said. “Their expertise and guidance has provided us checks and balances and connected us with Amazon and direct-to-consumer agencies.”

Rogers has been in the food industry for the past seven years and had founded another brand called Buff Bake, a protein cookie.

She sold her share of the company to her business partners and started Spudsy when she saw a white space in the market for a brand that focused on sweet potatoes to compete against others that were making snacks from other vegetables.

“We started with puff snacks — they were on trend and [we] saw no one else doing it,” she added.

In addition to the puff, which comes in five flavors, Spudsy launched a sweet potato “fry,” similar to a straw, in four flavors over the past year.

Spudsy claims that 150 million pounds of sweet potatoes end up in landfills due to minor imperfections like shape, size and color. The brand is currently working with a farm in South Carolina to use the potatoes left in the field and is on track to save 1 million of these so-called flawed sweet potatoes by the end of 2021, Rogers said.

Starting in the salted snack aisle made the most sense for the company. Salty snacks is one of the top-selling items in the snack category, accounting for $27 billion in sales in the United States in 2017, according to Statista. Rogers estimates that this has grown in the past four years to be between $30 and $36 billion.

However, her vision for the company is to “become a platform brand and live in different areas of the grocery store,” including frozen foods, bread, tortilla and any other carb. Spudsy products are already in Whole Foods, Kroger and Sam’s Club.

The company built out much of its executive suite last year and will focus some of the new capital to hiring, but most of it will go to supporting the “ton of national retailer” inquiries Spudsy is receiving and investing in store demonstrations.

Having launched the fries product line two months ago, most of the company’s focus is there for now, but Rogers is also looking at direct-to-consumer and Amazon sales.

“We have dabbled in DTC, but not focused on and plan to get that working next year,” she added.



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InPost at Tesco rollout by Christmas

InPost at Tesco

InPost has today announced a new partnership with Tesco, the UK’s largest supermarket chain. The deal will see InPost’s automated parcel machines (APMs) deployed across Tesco’s entire large-format store estate in the UK, potentially up to 500 sites, by the end of November, and yes this does mean you’ll be able to access parcel collection from InPost at Tesco in time for Christmas!

This new InPost at Tesco partnership adds InPost’s lockers to Tesco’s concession offering, increasing the range of services and facilities Tesco has to offer its customers at stores and further maximising the value of its commercial real estate. The new parcel machines will bring extra convenience and much needed postal services to existing community hubs, providing shoppers with a fast, convenient and greener way to collect their online orders or send parcels.

They will also be able to drop off returns in seconds thanks to InPost’s market-leading paperless Instant Returns service, whilst 24/7 accessibility provides a vital service to key and shift workers in the community.

Importantly, this partnership allows Tesco customers to ‘trip-twin’ and save time by combining these errands with their regular grocery shop, instead of waiting in for online deliveries at home or making a special journey to post goods or send returns to retailers.

“We’re delighted to be improving the range of services in our stores by partnering with InPost. The new partnership will enable customers to collect and send parcels alongside their weekly shop. We know our customers are always looking for ways to make their lives easier, and to save time and effort. The new lockers will help them do just that.”
– Louise Goodland, Head of Strategic Retail Partnerships, Tesco

The InPost at Tesco deal continues InPost’s rapid growth in the UK, bringing the total number of InPost lockers in the country to approximately 2,500. InPost aims to have the largest automated parcel machine networks in the UK, with ambitions for around 3,000 APMs by the end of 2021 and over 10,000 by 2024.

“We’re incredibly proud to provide Tesco shoppers across the country with the most convenient way to collect parcels and make returns. Very soon they’ll also be able to enjoy our enhanced service for posting items, making it even easier to skip the queues and send parcels using lockers. People are always looking for new ways to access essential amenities and convenient services that fit in around their busy lives, saving them time and effort. Our lockers do just that. And by reducing the number of deliveries needed, the new lockers will reduce local traffic, helping create more sustainable, greener communities.”
– Jason Tavaria, CEO, InPost UK

In a clear sign of Tesco’s commitment to the new partnership, more than 200 lockers are already installed, with the supermarket chain opting to go straight to a national rollout of these, rather than a pilot scheme.

Once the InPost APM network is fully operational across all of the planned Tesco locations, it has the potential to eliminate 250,000 last mile deliveries, reducing carbon emissions by up to 70% per parcel versus home delivery. This will help reduce congestion in local areas by reducing the number of deliveries needed and create healthier and greener local communities. It also supports Tesco’s ambition to become a zero-carbon business by 2050.

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Indian social commerce Meesho raises $570 million at $4.9 billion valuation

Meesho has more than doubled its valuation in less than six months, to $4.9 billion, as a growing number of high-profile investors back the Indian social commerce startup that is reporting strong growth despite the pandemic.

The Bangalore-headquartered firm said on Thursday it has raised $570 million in its Series F financing round, following a $300 million Series E in April when it was valued at $2.1 billion. Fidelity and B Capital Group co-led the new financing round, bringing the startup’s all-time raise to over $1 billion.

Prosus Ventures, SoftBank Vision Fund 2, Facebook, and Good Capital also participated in the new round, which didn’t involve any secondary transaction, the startup’s co-founder and chief executive Vidit Aatrey told TechCrunch in an interview.

Meesho — which counts Sequoia Capital India, Y Combinator, and Elevation Capital among its earliest investors — operates a three-sided marketplace that connects suppliers (manufacturers and distributors) and resellers with customers on social media platforms such as WhatsApp, Facebook and Instagram. The resellers buy listed products from the suppliers and make commission on each transaction when they sell to customers.

About 80% of resellers on the platform are women, said Aatrey, who co-founded Meesho with Sanjeev Barnwal in 2015. From the beginning, the startup has aimed to help women start their business without need for any capital.

The two engineers got the insight to start Meesho after spotting that merchants in India were always in touch with their customers on WhatsApp and shared information about new inventories. Some recounted that WhatsApp was driving 30% to 50% of their sales even as the workflow was clumsy. (WhatsApp has amassed over half a billion users in India. Nearly every user in the country with a smartphone uses the Facebook-owned service.)

“When we started in 2015, what was mostly available online was branded products that were being sold to tier 1 customers,” he said, adding that mostly smartphones, other electronics items and branded fashion products were popular then. “Everything else was primarily offline.”

“India is primarily an unorganized market; 80 to 85% of the entire retail GDP is unstructured and long-tail and run by small businesses. But what had gone online at the time was the exact opposite of it,” he said.

“Our mission has been to democratize internet commerce for everyone, including consumers, our Meesho entrepreneurs and small businesses. And I think that’s our space: we will continue to focus on small businesses and on the demand side, we will continue to focus on the next billion customers.”

Meesho founders. Image Credits: Meesho

That’s not to say the startup immediately found success. In the beginning, an early investor in Meesho recalled, Aatrey used to package and make deliveries himself. But things have changed dramatically over the years.

As of April this year, 13 million entrepreneurs and over 100,000 suppliers were using Meesho. Aatrey declined to share new figures, but said “we have grown 3x since the previous fundraise.” Meesho, which like other e-commerce firms was severely impacted by the first wave of the pandemic last year, has fully recovered.

He added that the startup has become a complete “horizontal player, where customers are buying from every category, including fashion, lifestyle, personal care, electronics and accessories, and automotive.”

Earlier this year, Meesho expanded to the grocery category, and Aatrey said the startup is making fast inroads in the space. The startup plans to deploy the fresh capital in part to broaden its research and development efforts and it hopes to increase its team by three times in the next 18 months, he said. It has set an ambitious goal to reach 100 million transacting users by the end of next year.

At stake is the world’s second-largest internet market, where e-commerce has hardly made any dent to the overall retail. Just the social commerce market is expected to be worth up to $20 billion in value by 2025, up from about $1 billion to $1.5 billion last year, analysts at Bernstein said earlier this week.

“Social commerce has the ability to empower more than 40 million small entrepreneurs across India. Today, 85% of sellers using social commerce are small, offline-oriented retailers who use social channels to open up new growth opportunities,” they wrote.

A look at the social commerce market in India and China, where this new e-commerce trend first took shape. (Image Credits: Bernstein)

Flipkart, the largest e-commerce platform in India, has taken notice, too. The firm recently launched Shopsy, its social commerce offering, and said it hopes to onboard 25 million resellers by 2023. Southeast Asian giant Shopee appears to be preparing to launch in India. TechCrunch reported earlier this week that the firm, which is owned by Sea, has quietly launched its seller service in the country. Bernstein analysts, citing their own sources, said they expect Shopee to launch in the South Asian market next month.

“We have evaluated e-commerce opportunities across emerging markets and are excited about Meesho’s focus on strong unit economics and a consumer-first approach,” said Kabir Narang, founding general partner at B Capital Group, in a statement.

“Meesho’s business model has an incredibly compelling value proposition with entrepreneurs, end customers, and suppliers consolidating on one platform. It has rapidly emerged as a leading player in this space. Meesho is now enabling 100 million SMBs across tier 2+ cities, empowering them to sell online, leveraging its digital commerce platform.”



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Warby Parker makes it clear that direct listings are unicorn-friendly

Another day, another direct listing. The once-exotic method of going public is increasingly popular with venture-backed companies as they look to list without running head-first into the IPO pricing issues that have bedeviled a number of high-profile public offerings in the last year.

Precisely who is underpricing whom in those situations is a fun, if slightly academic, question.

Today’s direct listing was Warby Parker, a heavily venture-backed DTC company in the eyewear space. Warby has long had a strong e-commerce component, though it has a growing retail footprint to support its digital sales efforts.

Warby’s direct listing has proved a success. The company not only listed, but did so at a price point that was above its final private-market valuation, and its shares appreciated rapidly during its first day of trading. For the DTC market, the results partially combat the odor that 2020’s ill-fated Casper IPO left lingering around the startup business model category.

Before we close the books on direct listing week, a few quick thoughts on the Warby listing. I found a few healthy things in the debut, and one that’s ever so slightly less sanative. Let’s have some fun!

Good news for DTC startups

In the wake of Casper’s underpowered and rapidly descending public offering, DTC startups got a bit of a bad rap. Rising channel advertising costs biting more deeply into customer acquisition costs while software revenue multiples scaled to new heights thanks to the pandemic and an accelerating digital transformation made the model of actually making physical goods and selling them to consumers seem a bit old-hat.



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TikTok Shopping expands with more partnerships, LIVE Shopping, new ads and more

TikTok is expanding its investment in e-commerce. Earlier this year, the video platform began piloting TikTok Shopping in the U.S., U.K., and Canada, in partnership with Shopify. The deal allowed Shopify merchants with a TikTok For Business account to add a Shopping tab to their TikTok profiles and sync their product catalogs to the app to create mini-storefronts. Now, TikTok is announcing a slate of new brand partners for TikTok Shopping, including Square, Ecwid, and PrestaShop, with Wix, SHOPLINE, OpenCart, and BASE coming soon. It also introduced a fuller slate of solutions for TikTok commerce, including ad products and later this year, a TikTok Shopping API.

The company detailed its further plans for TikTok Shopping at an online event called TikTok World on Tuesday.

Here, TikTok shared how popular commerce had become on its platform. For example, it noted that the #TikTokMadeMeBuyIt hashtag — which users post when sharing products they had discovered through TikTok videos — has grown to include 4.6 billion views and is still climbing. The company also touted how well its video could push users from product awareness to action, claiming that, compared with competitors, TikTok users are 1.7 times more likely to have purchased products through the app, citing a survey conducted by Material in August 2021.

Image Credits: TikTok Shopping

The company said it’s able to work with online merchants in a couple of different ways. One is a direct integration and full-service shopping solution where TikTok manages everything from shipping to fulfillment and point-of-purchase. This is a system TikTok has been testing in Indonesia, as TechCrunch previously reported. It’s also now available in the U.K.

The second way involves working with third-party commerce partners, like Shopify, who can provide sellers with essential backend tools and support.

Later this year, TikTok said it would also launch a TikTok Shopping API, which will allow businesses to integrate their product catalogs directly into TikTok, and eventually include those products in their organic content.

Image Credits: TikTok Shopping

In the meantime, TikTok will offer businesses a handful of other tools to get their products in front of consumers.

With Product Links, first introduced alongside the TikTok Shopping pilot, brands can highlight one or more products directly from an organic TikTok video, which then points uses to product detail pages on their own website. This is essentially TikTok’s version of something like Instagram’s product tags and stickers.

With the new LIVE shopping feature, brands on TikTok can connect with users in the community in real-time, and share dynamic links to products and services while the content is streaming live. In the past, Walmart hosted a couple of LIVE shopping events as a pilot partner on the feature.

The company also now offers a trio of in-feed ad products for online shopping: Collection Ads, Dynamic Showcase Ads (DSAs), and Lead Generation.

Image Credits: TikTok (Collection Ad)

Collection Ads are a new ad product that allows brands to include custom, swipeable product cards in their in-feed videos. Each card can feature a different product for sale and, when tapped, brings users to a fast-loading instant gallery page where TikTok users can browse items and make a purchase. This type of ad can be used to drive traffic to a merchant’s website, and can be particularly useful for things like limited-time deals, seasonal sales, and recent launches. TikTok cited one case study with a brand called Princess Polly which saw a 6x return on ad spend and an over 50% increase on overall product page visits with the ad.

Dynamic Showcase Ads are another new product, and allow brands to promote thousands (or even millions) of product SKUs via personalized video ads. DSA will generate video ads that target specific audiences based on their interests and commerce activities, such as adding items to a cart or viewing a product. TikTok has created a suite of DSA templates that follow the platform’s creative principles of offering creative clips with music and text overlays. TikTok claims early DSA tests indicate the templates are driving higher click-through rates and conversion rates for advertisers but didn’t share metrics. On this effort, it’s partnered with video marketing company SHAKR, plus Productsup and feedonomics who can help integrate product catalogs.

Image Credits: TikTok (DSA)

Lead Generation, meanwhile, continues to be available within in-feed video ads offering brands an easy way to collect information from TikTok users through online forms. These ads are best for businesses that have longer sales cycles, like audio and education. It has also partnered with Zapier and LeadsBridge to automatically connect a brand’s CRM to TikTok for a lead generation campaign. In a test with Southeast Asian marketplace Lazada, nearly half of the users who signed up on a form during the first week of a lead gen campaign ended up selling on the marketplace, TikTok says.

Image Credits: Lazada on TikTok

Combined, this suite of solutions is what makes up TikTok Shopping.

“The future of commerce on TikTok is a shopping experience that allows brands of all sizes to tap into the enthusiasm of our user base,” said TikTok Shopping Head of Product, Javier Irigoyen. “The magic of TikTok happens in the For You page, where e-commerce content is recommended to our users in the same way as short videos and live streams. TikTok is a place where users and brands can connect directly, and where an end-to-end shopping experience can happen organically. That’s the basis on which we’re building a long-term commerce division,” he said.



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Google adds news ways to shop, like turning a website’s photos into shoppable products

Google today introduced new ways to shop through its platform, including both online and via its Google Search mobile app. In an update coming soon to the Google Search app for iPhone, the company will begin to leverage a new machine learning model using on-device processing to recognize the products found in images on a website to make them instantly “shoppable.” It will also make it easier for online shoppers to browse for clothing and accessories from the search results and check for in-stock items at local stores.

On the Google mobile app for iOS, users will soon see a new button that turns the images on a website into shoppable products through Google Lens. That means, if you’re browsing a website and something catches your eye in a photograph, you can click to see where to buy the item in question. This sort of feature is an expansion of the existing Google Lens technology, which can already identify products in images. It’s just adding it to a new context.

Image Credits: Google

Google Lens will also come to Chrome on the desktop, Google says, allowing users to select the images, video, and text content on a website with Lens to see the search results in the same tab.

In another update, when you’re browsing for clothing, shoes, and accessories on mobile, Google will make it easier to shop from its Search results.

Here, it will display a visual feed of products matching your query — like “cropped jackets,” for example — in multiple colors and styles. And it will show you style guides, videos, and details on where you can buy the items locally. You can also filter the results by style, department, brand, and more, plus check ratings, reviews, and compare prices.

Image Credits: Google

Google notes this experience is powered by its “Shopping Graph,” a real-time dataset of product inventory that today consists of over 24 billion listings.

This will also help shoppers when they’re looking to buy in-person, as you can select an “in stock” filter to see which nearby stores have your item available right now. This could be particularly useful ahead of the busy holiday shopping season to help people shop for gifts and children’s toys.

The updates were announced today at Google’s Search On event, where the company also detailed other product updates to Maps, Lens, and Search, including those that leverage new A.I. enhancements.



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Gamitee becomes Joyned as it secures $4M for social shopping platform

Joyned, formerly known as Gamitee, announced Wednesday that it raised $4 million in seed funding to continue developing its e-commerce platform that puts merchants in the driver’s seat of social engagement.

CEO Jonathan Abraham explained that Gamitee means “joined” in Hebrew, but the Jerusalem-based SaaS company decided to spell it “joy” because it aims to “spark joy in its customers’ experiences.”

Leading the round is Arthur Stark, former president of Bed Bath & Beyond, Yair Goldfinger, founder of Dotomi and ICQ, and Rafael Ashkenazi, managing director and executive chairman at Hard Rock Digital.

“Arthur is a legend in retail, and he is helping us a lot in the U.S. market,” Abraham said. “Yari was the first to build a messaging app, and with Rafael we will penetrate the U.S. market and build our brand there.”

Rather than helping e-commerce companies do a better job advertising on social media, Joyned enables retailers to offer a collaborative shopping platform experience right from their websites without having to rely on the social media platforms, Abraham said. Now shoppers can stay on a retailer site and bring in friends to check out products with the click of a button.

Interestingly enough, Abraham came up with the idea for the company four years ago while planning his wedding. He had to pick out a suit to wear, and after appointing family members to help, his life became inundated with suit options and his computer had hundreds of tabs open. That’s when he had the idea for co-browsing and began developing the company with co-founder Michael Levinson.

Though co-browsing is not a new concept — Abraham said Netscape, Google and Zoom all attempted or did something similar to create collaboration on the web — Joyned is doing something more specific.

Using the company’s technology, a merchant can inject some Javascript into their website, essentially a plug-and-play for Shopify and other websites, and it will put a “shop with me” button on the website where the shopper can invite friends to a shared shopping cart, mood board and speak with the merchants.

“The essence of joy is to empower merchants to own their shopping experience and let people shop together,” he added. “Joyned puts the social part into online shopping and narrows the gap between online and offline.”

Using Joyned, retailers are able to lower customer acquisition costs, optimize conversion rates and build loyalty. On average, retailers can expect overall sales increases of between 6% and 15% after users invite friends to join them, while also experiencing up to 250% in retention rates and a 40% increase in traffic, according to Abraham.

The new capital will lay the foundation for Joyned’s large-scale U.S. expansion, where the company is already seeing impact. The company wants to build on its marketing team in Florida and add sales and support functions.

Over the last year, the company launched its platform and saw sales grow rapidly, close to $500,000 and is on target to hit $1 million in sales, Abraham said.

Looking forward, Joyned will be going after a Series A as it closes three or four major brands in the U.S. to begin using the platform.

“Today, social media marketing is making big companies exist, but merchants are dependent on it,” Abraham added. “Instead of having a blackbox of engagements, we are bringing a new perspective that gives merchants the ability to go into the black box, and that gives them a huge competitive advantage.”



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Linnworks Majority Investment from Marlin Equity Partners

Linnworks Majority Investment from Marlin Equity Partners

Linnworks have today announced that Marlin Equity Partners have made a majority growth investment in Linnworks. The investment is set to scale Linnworks’ product capabilities and accelerate the company’s global expansion. Don’t worry, nothing will change as Linnworks CEO, Callum Campbell, will continue to lead day-to-day operations.

Founded in 2010, Linnworks enables brands and retailers, from small-and-medium to large enterprises, to grow and connect their online selling channels, automate product listings, orders, and inventory management, and establish total commerce control. In a recent study conducted by Linnworks, The Effortless Economy: A New Age of Retail, 76% of consumers cite convenience as a top priority when it comes to online shopping. From product discovery to delivery, Linnworks enables brands like Ford, Disney, and Reckitt to offer convenient customer experiences through the ability to sell wherever their customers are and manage their commerce operations in a centralized location.

“In order to capture every revenue opportunity, brands are recognizing the need to not only increase the number of channels they sell on but also integrate those channels for a frictionless, more personalized customer experience. With Marlin’s shared vision and support, we are excited to expand our offerings and deepen our capabilities to support our customers’ evolving needs and enable brands to scale.”
– Callum Campbell, CEO, Linnworks

Initial growth capital will be used to expand Linnworks’ product suite, advance its core platform, and develop deeper intelligence capabilities. The investment will also support Linnworks’ continued expansion in North America and Europe to further enable brands in these regions to maximize customer acquisition as omnichannel shopping continues to gain traction. In fact, according to Statista, the use of digital devices before or during shopping will influence 58 percent of sales by 2022. Furthermore, omnichannel shoppers spend 15% to 20% more than the average consumer, according to multiple studies.

“The commerce landscape is changing, and Linnworks is paving the way for scalable, agile, and resilient operations for brands and retailers in the future. Having been bootstrapped to date, Linnworks’ compelling value proposition and exceptional leadership has facilitated early success and positioned it as a strong market leader in the space, and we look forward to supporting the company in its next stage of growth.”
– Roland Pezzutto, Principal, Marlin

The announcement comes on the heels of rapid growth for Linnworks. Bootstrapped since its founding, Linnworks has reached over $9 billion in gross merchandise value (GMV) in the last 12 months alone. Additionally, over the past 18 months, the company has doubled its employee headcount and tripled its enterprise footprint as it acquired large household brands along its rapid growth trajectory. Linnworks operates globally in over 140 countries and is a major partner to commerce industry leaders including Shopify, Amazon, and eBay.

The post Linnworks Majority Investment from Marlin Equity Partners appeared first on Tamebay.



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Retailers join Pennies to accelerate micro-donations

Retailers join Pennies to accelerate micro-donations

Pennies is an award-winning fintech charity with an important mission to protect and grow micro-donations – ensuring the public has digital ways to keep donating the small amounts of money that are so vital for charitable causes. Over the last decade Pennies has revolutionised digital customer giving, meeting the demands of consumers moving away from cash and embracing digital – and proving a seamless way to donate to charity when making a purchase by card and digital wallet. When making a digital payment, customers are prompted by the card machine or at online checkout to donate a few pence.

Today, Pennies announced that 40 leaders from across retail, hospitality, payment, technology are committed to help accelerate and strengthen the ubiquity of its pioneering micro-donation movement. Members include leaders from the British Retail Consortium, The Very Group, Toolstation, Curry’s, Hello Fresh, Wilko, and JD Outdoor. Pennies was advised by the MBS Group on a pro-bono basis in making advisory board appointments.

“The retail sector has been pivotal to the adoption and success of Pennies, helping to unlock over 125 million micro-donations which has transformed individuals’ lives and communities across the UK, yet Pennies is possibly one of the best kept secrets in our industry. This voluntary income is more vital now than ever as charities face a decrease in donations, but a greater demand on their services post-pandemic.

The new Retail and Services Advisory Board that I have the honour of chairing, aims to support the continued growth of pennies as we work towards our audacious goal to raise £1bn per year in micro-donations’ for UK charities. We cannot wait to get started.”
– Angela Luger, Chair, Retail and Services Advisory Board

“We are thrilled and overwhelmed by the support from the retail industry, stepping forward to unlock even faster growth of this fantastic movement that has raised over £30M for 750+ charities – which for us is really just the start. Our success so far belongs to the millions of people who have given their digital spare change when shopping – and our next challenge is to ensure every consumer is able to do just that, no matter the environment in-store, online or in-app. There is a great deal to do together.”
– Alison Hutchinson CBE, CEO, Pennies

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TechCrunch+ roundup: Creative capital, live-shopping strategy, new name + logo

Extra Crunch is now TechCrunch+.

In addition to updating our name and logo, we’re offering military, student and government membership discounts and have expanded access to new regions.

Also, Extra Crunch Live, our weekly video series with investors and founders, is now TechCrunch Live — and you don’t need to be a member to join the audience.

In the coming months, we’re hoping to allow anyone, anywhere to become a TechCrunch+ member, so stay tuned for more news on that front.


Full TechCrunch+ articles are only available to members.
Use discount code TCPLUSROUNDUP to save 20% off a one- or two-year subscription.


Creative capital is the secret sauce, not venture capital

key in a book

Image Credits: francescoch (opens in a new window) / Getty Images

Before a startup lands its first customer or investor, its founders must invest time and energy to develop intellectual property.

In some cases, IP can be as tangible as a patent, but strategic assets can also take the form of product visualizations, target audience data or early product/engineering prototypes.

Brett Lovelady, founder of design firm Astro Studios, defines these design and development assets as “creative capital,” which “can ultimately last longer and potentially become more valuable” than venture capital.

In a guest post for TechCrunch+, he describes different types of creative capital and includes multiple examples of how startups can leverage it for success.

Thanks very much for reading!

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

Can direct listings really fix the IPO pricing problem?

It’s a two public-offering week, with both U.S. software company Amplitude and direct-to-consumer eyeglass purveyor Warby Parker set to go public via direct listings.

“Even if you are tired of IPOs, these two warrant your attention,” writes Alex Wilhelm in The Exchange.

“The two direct listings will help us figure out which side of the public-private divide is truly undervaluing startups,” says Alex.

“It’s either pesky bankers extracting unearned value from hardworking Silicon Valley types at graduation day, or it’s private-market investors irked that anyone else accretes upside from startups.”

Brands considering a live-shopping strategy must lean on influencers

Image of a young woman hosting in liveshopping event.

Image Credits: Tirachard (opens in a new window) / Getty Images

Madison Schill, director of marketing and communications at Livescale, breaks down essential strategies for companies that hope to build their brands via online shopping, livestreaming and social media.

The first step? Start developing relationships now with influencers so your live-shopping experience has an authentic feel.

“Ahead of a volatile retail season, one theme is clear: It’s a now-or-never moment for brands to adopt live shopping, expand their audience ownership and build a new community of influencers,” Schill writes in a guest post that includes case studies from brands like Knix, Urban Decay and Lancôme.

The enormous challenges and abundant opportunities in climate tech

stormcloud at sunset

Image Credits: NOAA (opens in a new window) / Unsplash

To repair the damage humankind has inflicted on Earth’s climate patterns, solutions that touch nearly every aspect of our behavior are required.

“We have 100 areas, 1,000 different areas that need to be reinvented and industries that need to be reconstructed,” SOSV managing general partner Sean O’Sullivan said last week at TechCrunch Disrupt in conversation with reporter Kirsten Korosec and Carmichael Roberts of Breakthrough Energy Ventures.

“Of course, there’s going to be some percentage of folks who are going to stiff-arm the whole thing,” Roberts said. “But by and large, I think the majority of people are starting to cooperate a lot more.”

5 questions for venture capital in Q3

In today’s edition of The Exchange, Anna Heim and Alex Wilhelm preview five questions that form the basis of their upcoming analysis of global Q3 2021 VC activity:

  • Did Europe’s venture scene keep raising record sums?
  • What’s going on with China’s venture capital market?
  • Is the U.S. holding onto, or losing, venture dominance?
  • Where in Latin America are we seeing the most acceleration?
  • Are mega-rounds still the key driver in venture aggregates?


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Largest UK courier: Amazon Logistics says Pitney Bowes Shipping Index

Pitney Bowes: Amazon Logistics largest UK courier

Pitney Bowes today released the new Parcel Shipping Index featuring 2020 data from 13 major markets around the world with Amazon revealed to be the the largest UK courier.

The Index finds global parcel volume reached 131.2 billion in 2020, equating to 4160 parcels shipped per second – an increase of 27 percent year-over-year. 34 parcels were generated per person, on average. Looking ahead, the Index estimates parcel volume could reach 232 billion or as high as 303 billion by 2026. The most likely outcome is that parcel volume will double in the next five years to reach 266 billion in 2026 with an 11 percent CAGR from 2021-26.

Largest UK courier

As has previously been the case, Amazon Logistics are firmly ensconced as the largest UK courier with only the national postal provider, the Royal Mail shipping higher parcel volumes. As the largest UK courier, Amazon Logistics have a 15% parcel market share, by volume with Hermes next at 12%. Royal Mail as a postal provider retain the highest overall carrier spot with 34% parcel market share by volume.

Interestingly, revenue per parcel increased for the first time since 2016 so not only did parcel volumes grow 33% in 2020 but businesses should have been more profitable, although this may well be tempered by the Covid safe precautions they had to implement.

Key UK parcel volume and revenue findings

  • 5 billion parcels were generated in the UK, up 33% from 3.8 billion in 2019
  • 160 parcels were generated every second, or around 14 million each day
  • The UK generated the highest parcels per capita in the Index at 74, an increase from 56 in 2019
  • Prior to the pandemic, volume grew by an average of 8%. In 2020 the growth rate more than quadrupled from the previous year, from 7% y-o-y growth in 2019 to 33% in 2020
  • The UK saw the highest increase in carrier revenue of all 13 countries in the Index, up 37% to $22.2 billion (£17 billion)
  • Revenue per parcel increased for the first time since 2016, reaching $4.40
  • The top five carriers in the UK account for 76% of UK parcel shipments by volume
  • Forecast anticipates UK parcel volume to rise to 5.4 – 6 billion in 2021 – 10-14 percent year-over-year growth – and is expected to reach 7.5-8.5 billion in 2026

Key Shipping Index UK carrier stats

  • Hermes saw the biggest increase in market share by revenue from 6% to 11% of the market and by volume from 10% to 12%
  • Amazon Logistics grew market share by revenue 9% to 11%
  • DPD grew market share by revenue from 8% to 10%
  • Royal Mail’s market share increased 1 percentage point by revenue and declined 1 percentage point by volume
  • By revenue, Amazon Logistics generated the highest growth from 2014-2020 at 10 percentage points as well as retaining their spot as the largest UK courier (excluding postal providers)

The Pitney Bowes Parcel Shipping Index, now in its sixth year, reveals parcel volume increased across all regions in 2020 with the exception of India. China remains the largest market by volume, with parcel numbers reaching 83.4 billion in 2020 or 2643 parcels shipped every second. Based on forecasts from Pitney Bowes, China is expected to become the first country in the Index to reach 100 billion parcels by volume in one year, which is likely to happen in 2021. 2020 was the first year US parcel volume increased at a faster rate than China since the inception of the Shipping Index.

Carrier parcel revenue increased across all 13 countries in 2020, collectively reaching $429.5 billion, up 22 percent since 2019. The US remains the market with the highest carrier revenue of all regions in the Index. Countries including the US, Brazil and Australia saw their more established carriers lose market share to competitors.

You can read the full Pitney Bowes Parcel Shipping Index here.

The post Largest UK courier: Amazon Logistics says Pitney Bowes Shipping Index appeared first on Tamebay.



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Carrot, a plug-in that automatically categorizes what you’ve added to cart, raises $5.5 million

While the growth of ecommerce has left us browsing and shopping more than ever, that doesn’t mean we’re actually buying all that much. In fact, the Baymard Institute, as cited by Shopify, says that about 70 percent of shopping carts are abandoned on desktop, with that number only going up on mobile and tablet.

Carrot, the latest venture out of Bobby Ghoshal and his cofounder Ramin Bozorgzadeh, is looking to make a dent in that number.

Carrot is a plug-in that saves the stuff you’ve put in your cart and automatically categorizes it.

The company is announcing the close of a $5.5 million seed round with investors that include Kindred Ventures, M13, Abstract, Designer Fund, Combine, Paris Hilton, Scott Belsky, Riverpark, and Nextview.

The ‘special sauce’ of Carrot is the product’s ability to capture what you’ve put in your cart without any additional buttons or signals, regardless of the retailer. The tech captures the action of add to cart and saves that information in the plug-in, including price and retailer.

Carrot automatically categorizes carts based on the retailer itself, but also allows users to create their own folders. Let’s say, for example, you’re shopping for lamps across a handful of different retailers. You can create a lamps folder and compare prices and looks within Carrot.

The product also tracks pricing changes for items in a cart, giving users the chance to see when something goes on sale.

With Carrot, users can create registries to send to their friends and family. The registry product is more of an extension of Carrot’s main use case, and hasn’t been built out as a full feature, yet. In other words, if you send a page of wish list items to your friends and family, there is no indication to them that someone bought one item or another, meaning you could end up with duplicates. But the team says they’re working on that functionality in the near future.

Ghoshal is a serial founder. He cofounded Candid, which raised over $150 million, and was head of design and growth at WeWork. Bozorgzadeh, for his part, was a founding engineer at WeWork, head of engineering at WeWork Labs, and an early engineer at Etsy.

Right now, Carrot is only available on desktop, but the company has provided a way for mobile shoppers to still save their carts. Ghoshal says that feedback from customers revealed that people wanted to text items to their cart, using a number provided by Carrot. The idea was that users were already texting themselves items they wanted to buy later.

Carrot makes money using an affiliate model, where the retailer pays out to Carrot for each customer that checks out after their first session.

Eventually, Carrot has plans to get into a SaaS model where brands can pay a monthly fee for access to features like competitive bidding and audience profiling. The team is also working on a single check-out option across multiple charts, which would generate revenue through interchange fees, etc. That said, revenue is not a priority for the company right now, as the focus is on scale.

Ghoshal sees the top challenges for the company being around scale, including getting people to talk about the way they’re using Carrot and sharing it with their friends.

“And then there are probably some platform challenges on Google that we need to think about,” said Ghoshal. “Ideally, we’d get featured on Google, but we don’t know if they intend to get into the space. There’s some risk there that we need to think about.”



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Brands considering a live-shopping strategy must lean on influencers

Live shopping — the seamless and simultaneous combination of online shopping, livestreaming and social media — has been taking North America by storm since October 2019. Though booming to take up over 13% of all e-commerce sales in China, the North American set is still new to this innovation, where influencers transform star power to selling power in moving millions of dollars of perfume, produce and even seats on a rocket launcher.

In Canada, cosmetics brand Urban Decay introduced a deeper meaning to “see now, buy now” through its first use of live shopping in October 2019. Since this first foray into the physical-digital wild west, live shopping is set to become an $11 billion industry in the United States by the end of this year.

While “live shopping” has been the buzzword on every brand marketer’s lips, adoption comes with a lot of questions. One of the most pressing questions we’ve seen circling around emails, webinars and routine Zoom calls is in deciding who the face of these live-shopping events should be, and how a new industry standard for selection, payment and expertise can be implemented.

As director of marketing and communications at a live-shopping startup in North America, I’ve watched the continent’s adopters soar to success — or learn big lessons.

After watching the influencer market rise to its present-day success, I want to break down how brands should be selecting, compensating and coaching their influencer hosts, as well as outline a few key terms industry players should keep note of.

Start with influencers on day one

Knix, the woman-founded Canadian intimates brand, has a model that thrives on its customer community — and ambassadors that bring it to life. The brand pierced through a $46 billion lingerie market to usher in a new era for leakproof undergarments, activewear and loungewear, designed around real feedback from real consumers.

A huge pivot came when the brand shifted entirely from retail sales to direct-to-consumer in 2016, focusing on connecting and communicating with customers online. Knix has also implemented a robust influencer affiliate strategy, seeding product and providing exclusive 10% off discount codes to communities close to their influencer affiliates.

Earlier this year, Knix also became the first intimates brand to launch with Livescale, using live shopping to add extra excitement to its buzz-worthy swimwear launch. Hosted by influencer Sarah Nicole Landry, real Knix customers and Knix founder Joanna Griffiths, the first event exceeded expectations, placing overall sales conversion well above live-shopping’s average, and certainly for a first-time event.

The live-shopping experience was the first to blend social media strategies with the expertise of the Knix brand team, showcasing online polls, gamification features and direct paths to purchase without ever leaving the brand’s social channels, website and online newsletter.

The secret? In part, the organic community culture the brand has worked for years to build — topped off with the selection of an influencer host who has known the brand for years and can speak directly to its merits without a second thought.

Expertise is more crucial than following

Yes, live-shopping events with celebrity hosts may make the news — but that doesn’t mean they always make the strongest sales.

A well-organized script with a passionate spokesperson is more important than budget-busting hosts, flashy names and buzzy PR tactics, our data show. The TL;DR? Let your host’s authentic connection to their audience shine brighter than anything else.



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Optimove raises $75M growth investment to manage customer-led journeys at scale

When businesses can connect more personally with their customers, those customers in turn are more loyal. However, as consumer behavior changes, especially as it did over the past 18 months, it is more difficult to establish that connection amid all of the messages put in front of them.

Optimove, specializing in customer relationship management marketing, wants to help brands “delight” their customers and keep them coming back. The company, with bases in Tel Aviv, New York and London, raised a $75 million growth investment led by Summit Partners.

Pini Yakuel, founder and CEO of Optimove, Image Credits: Optimove

The SaaS company was founded in 2012 by CEO Pini Yakuel to connect customers with brands and to apply artificial intelligence to customer data to orchestrate the right message to the right customer at the right time, and do it at scale, Yakuel told TechCrunch.

“It’s easier when you are creating three or five customer journeys a month, but when you really scale and want to do thousands, there is not an easy way to do that,” he added. “We do that with AI orchestrators that govern all of the messages. Now you can define the message and the marketer will have all of the data and be able to get feedback and analysis of what the customer segment looks like.”

As the global multichannel marketing market is expected to reach $28 billion by 2027, Yakuel said it will be an advantage to know who a brand’s customers are and how to target them. Optimove’s analysis of the data provides insights on how to achieve and attribute measurable improvement in such areas as churn, conversion, reactivation and lifetime value for each customer and campaign.

Prior to this investment, Optimove was bootstrapped for the first four years until raising $20 million. Yakuel said the company hasn’t used the money yet — it has been profitable so far. He considers the round to be Summit Partners, which is buying out the company’s earlier investors, as making a bigger commitment to the company.

“It is a transition and phase into a new era,” he added. “It felt like the right time for us given the specific climate of fundraising. We also want to do some M&A and build out our platform, but that all has to be done seamlessly. To use us today, a business may also have to use three or four other solutions and stitch them together. If we can own some of those capabilities, we can be better partners.”

In addition to M&A, the company plans to double its staff of 300 over the next two years and invest in technology, R&D and engineering to serve its 500 brand customers, including BetMGM, Papa John’s and Staples.

In the past year, the company saw 40% annual recurring revenue, and it sends more than 23 billion optimized messages via email, mobile, ad platforms and other channels, to over 3 billion customers annually. Next up for the company, Yakuel expects the next milestone to be an initial public offering in three years.

In addition to the funding, the company said Summit Partners’ head of Europe, Han Sikkens, and managing director, Steffan Peyer, are joining its board of directors.

Peyer said Summit invests in companies that are focused on marketing technology and are out to understand the customer journey, especially as that has become more important during the global pandemic. During this time, the cost of acquiring new customers has risen and this is where Optimove is most beneficial — enabling engagement with existing user bases, he added.

“What they have done is build a sophisticated customer data platform, with a sophisticated analytics orchestration engine, predicated on understanding and review the behavior of the customer and targeting micro segment campaigns to ensure the engagement level is good, and if there are other products that could be sold to a particular customer,” Peyer said. “Their modeling has a strong backend infrastructure to process data at scale and leverage that information in real time.”



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Sea’s Shopee quietly launches seller website in India

Southeast Asian e-commerce giant Shopee, which recently expanded to several Latin American nations, appears to be preparing to launch in another international market: India.

The company, owned by Singapore-headquartered Sea, has quietly launched a website for sellers in India, TechCrunch has learned, following months-long subtle campaign to attract merchants in the South Asian nation.

The six-year-old e-commerce service, which was seen as a late entrant in Southeast Asia, is already onboarding sellers in India and says on the website that they can start to accept orders from customers, according to screenshots and other materials reviewed by TechCrunch.

On another internal website, the company touts that it will not charge sellers any commission fee and provide free shipping and timely payments.

A person familiar with the matter told TechCrunch that the Southeast Asian giant is “testing the waters” in India and has yet to finalize plans about any launch. Shopee declined to comment.

Shopee India seller website (TechCrunch)

The company has also posted detailed guides to help merchants sign up to the platform, comply with local tax guidelines, and learn how to process bulk orders.

On the website, Shopee has disclosed the name of the local Indian entity that is operating the service in the country, and filings accessed from India’s Ministry of Corporate Affairs confirmed that a company with such ID had been incorporated two months ago.

Shopee, which runs a marketplace, connects customers with sellers. The mobile-focused service also offers several social features such as the ability for customers to follow buyers on the app to get updates, and users can also message any seller — without having to make a purchase first.

The Indian e-commerce market, which is currently dominated by Flipkart and Amazon, is expected to be worth $133 billion by 2025, up from $24 billion in 2018, according to analysts at Bernstein.

Social commerce is also beginning to gain traction in India with two clear leaders. Bangalore-based Meesho is in talks to raise at a $5 billion valuation, Indian daily Economic Times reported last week, and Jaipur-based DealShare has started to hold conversations with investors to raise a new financing round at over $1 billion valuation, according to two people familiar with the matter.



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Ecommerce SNAFU – Swearing & Cancelled Deliveries

The past week saw both DPD and Tesco hit by tech problems. DPD had a SNAFU when their chatbot started swearing at customers while Tesco had ...