As counting wraps for the day, mixed results emerge in Amazon union votes

As of the close of today’s counting in the Bessemer, Alabama Amazon Union election, “no” votes are ahead 993 to 875. It’s a positive outcome thus far for Amazon, which has managed to ward off labor organizing in its fulfillment centers for the entirety of its 27-year existence. The margin is, however, significantly smaller than the results of last year’s election, when the Retail, Wholesale and Department Store successfully forced a recount, citing several concerns around Amazon’s practices.

Tonight’s results are also not so cut and dry. In addition to 59 voided ballots, 416 are currently listed as “challenged.” As that number could turn the tied for the “yes” vote, a hearing will be held to determine whether the ballots should be added to the final tally. The nature of the challenges is unclear at the moment. Either party may have objected to including them for a variety of reasons.

The RWDSU noted in a statement offered to TechCrunch:

Every vote must be counted. Workers at Amazon endured a needlessly long and aggressive fight to unionize their workplace, with Amazon doing everything it could to spread misinformation and deceit. We will hold Amazon accountable, and we will be filing objections on their behavior. The tenacity and courage of these workers never wavered in this unnecessarily long process. Workers will have to wait just a little bit longer to ensure their voices are heard, and our union will be with them at every step to ensure their voices are heard under the law. What we do know is that this moment is historic, and the workers in Bessemer, Alabama,  have inspired working people all over the country and all over the world to fight for change at their workplaces, including other organizing at Amazon around the country. This fight is the spark of the 21st century labor movement, and we know it will forever transform how Americans view unions in this country. This union election continues to show that the best way for working people to protect themselves and their families is to join together in a union.

A date for the hearing has not yet been determined, but is likely to occur over the next few weeks.

As with last year’s original election, today’s results have been closely monitored by both Amazon and the union. Amazon has fought fiercely against unionization efforts, for fear that an RWDSU foothold could mark the beginning of a cascading effect. Following early union victories, Starbucks across the country have been leading union drives. It’s a sign of changing views around labor rights, particularly among employees deemed essential workers during the pandemic.

Counting for the nearly two-month-long Bessemer mail-in vote coincides with the results of another drive in Staten Island, New York’s JFK8 fulfillment center. There the “yes” vote leads 1,518 to 1,154. Counting has ended for the night and is set to resume tomorrow morning at 9:30 AM ET.

Much like the Alabama election, JFK8’s union efforts have been met with significant pushback from Amazon. In February, former-employee-turned-organizer Christian Smalls was among three arrested over trespassing charges. Smalls refuted the charges, telling the media that they were only on-hand to provide workers with lunch.

Earlier today, CNBC reported that Amazon had hired Global Strategy Group, a firm with close ties to the Democratic Party, to help combat labor organizing efforts.



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Alexa now notifies you when items in your Amazon cart or wishlist are about to go on sale

Amazon is introducing a new Alexa feature that will notify you if an item on your wishlist or in your shopping cart is about to go on sale, the company announced on Thursday. Alexa will now notify users up to 24 hours in advance of a deal going live and then order it on your behalf if you ask it to do so. The feature will also work with items that were marked “saved for later” on the platform. The new feature is now available for Amazon Prime customers in the United States across all newer generation Echo smart speakers.

You can enable the feature in the Alexa app by navigating to the “Amazon shopping” section from your notifications settings and selecting “shopping recommendations.”

When the feature is enabled, your Amazon Echo ring will turn yellow when an item goes on sale. You can ask Alexa to remind you about the deal when it goes live. You can also say “Alexa, buy it for me” if you want to purchase it. Alexa will then use the default payment and delivery address in your Amazon account to process the purchase. Amazon says that you won’t be charged until your order is successful. Once you place an order, you’ll receive a notification via the Amazon app along with an email confirmation with the order details.

Amazon says the new feature is designed to make daily tasks more convenient and will complement Alexa’s exiting shopping tools, such as its Reorder Notifications feature, which notifies you when you may be running low on essentials that you frequently purchase from Amazon.

“Our vision is to make every aspect of your shopping journey simpler and more convenient, and to help you discover savings and save time along the way,” the company said in a blog post about the announcement. “We’re excited to continue innovating in this space and to deliver even more seamless ways for customers to shop with Alexa.”

The launch of the new feature comes as reports have indicated that consumers aren’t adopting voice-based shopping as quickly as expected. While consumers have been happy to bring smart speakers into their home, they continue to use them more often for simple commands — like playing music or getting information, for example — not for making purchases. But, it doesn’t look like Amazon is ready to give up on trying to make voice-based shopping more popular with the launch of this new feature while hinting towards more in the future.



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Social commerce platform Tushop set for Kenya growth after raising $3 million pre-seed funding

Tushop, a social-commerce platform in Kenya that enables the group-buying of fast-moving consumer goods (FMCGs), is set for expansion across Nairobi after raising $3 million in pre-seed funding in a round led by 4DX Ventures.

Founded last year by Cathy Chepkemboi, also the CEO, Tushop uses community-leaders, who collect orders from their neighbors and also support last-mile deliveries.

Each community leader has a virtual shop where the neighbors place their orders, which Tushop aggregates for bulk orders to manufacturers or other producers – like farmers. Chepkemboi says this arrangement earns shoppers up to 60% in savings, even with the agents earning sales commissions.

The startup plans to grow its business in Kenya’s capital, Nairobi, before expanding to the rest of the country.

“We are going to scale across Nairobi, and because it is an operationally intensive business, we [immediately] need more warehouses and delivery trucks. We are hiring and also improving our technology and our agents’ channels to make the experience even better,” Chepkemboi told TechCrunch.

The startup’s latest round had the participation of JAM Fund, Breyer Capital, Chandaria Capital, TO Ventures, Golden Palm Investments, FirstCheck Africa, and DFS Lab. Wasoko (formerly Sokowatch) also joined to make their first strategic institutional investment. A number of angel investors including Olugbenga Agboola (GB); Flutterwave CEO, Raja Kaul; Sundial Group president, Eli Pollak; Apollo Agriculture CEO, and Ida Mannoh; Chipper Cash directo of growth, also took part in the round.

“We think that the market opportunity for Tushop is incredibly large, and that Cathy is the right founder to go after it given her deep understanding of the market, and impressive execution and growth thus far. We’re thrilled to join such a strong team of other investors and advisors to help Tushop become the dominant player in group-buying across Africa,” said 4DX Ventures, managing partner Peter Orth.

Tupshop is powering group-buying in Kenya. Image credits: Tushop

Experience in the FMCG industry

Chepkemboi launched Tushop following her departure from Unilever [Kenya and UK], and Moko, a furniture startup in Kenya. She says that it was during her stint with Unilever – Kenya that she recognized the fragmentation in Kenya’s retail sector, adding that logistics was one of the challenges that led to the high cost of essential goods in the country. In Kenya, distributors sourcing from manufacturers generally define the price of goods, which is, however, often inflated by the distributors and retailers.

“I was in the field distributing products and could see what happens on the ground…I could also immediately tell that if we were in direct contact with the customer, the cost would be lower and we could do more targeted promotions or marketing. This led to what we are doing now, sourcing from manufacturers and selling directly to consumers,” said Chepkemboi, who studied international relations at the University of Pennsylvania.

“We provide predictive delivery of affordable high-quality goods including fresh produce. And the way we’re able to do this is by working with community leaders, who gather orders from the neighbors and manage last mile delivery. Our value proposition here is to provide our customers a way to shop more cheaply and conveniently. We are cheaper than retail,” she said.

Tushop joins the growing list of startups that are digitizing the retail sector in Kenya. They include Marketforce, whose RejaReja app makes it possible for informal merchants to order and pay for inventory digitally. Wasoko, also in the same space as RejaReja, operates by distributing FMCG from suppliers to retailers. The difference between the two is that RejaReja, unlike Wasoko, is an asset-light distribution platform- it does not own capital assets like warehouses and delivery trucks; these are provided by its partners including manufacturers and distributors. Tushop is one of the first social commerce platforms in Kenyan space directly sourcing goods, including fresh produce, from producers and delivering to shoppers.



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Yami bags $50M Series B to boost its online Asian marketplace 

When Alex Zhou, founder and CEO of Yami, moved to the Midwest for college in 2007, he had limited access to Asian groceries and products. Zhou had to drive two hours to purchase his favorite Asian products at the nearest local Asian market. The experience inspired him to launch Yami, a direct-to-consumer marketplace for Asian food, skincare products, and household goods in the U.S., in 2013 after moving to Los Angeles.  

Yami wants to offer an authentic offering of Asian culture, tradition, and products to both Asian Americans and other Americans interested in Asian culture. Zhou noted that Yami provides more than 260,000 stock-keeping units (SKUs) across food, beauty, health, and home categories with over 4,000 brands. 

Yami announced Wednesday it has raised a $50 million Series B co-led by Altos Ventures and Balsam Bay Partners, with participation from previous backers J.P Morgan and GGV Capital. The Series B brings its total raised to $60 million, said Zhou, who did not disclose its valuation. 

Yami

Yami

The Los Angeles-headquartered startup will use the latest funding to further its U.S. expansion by opening up another warehouse in New Jersey to speed up delivery times, Zhou said. 

On top of that, it plans to invest in technology like artificial intelligence and big data, which will strengthen its supply chain and improve customer experience, Zhou told TechCrunch. Its new technology will allow hyper-personalization, meaning that AI and real-time data deliver more relevant products and competitive pricing to shoppers from different backgrounds. At the same time, sellers and vendors will have more insights into product sourcing and inventory forecast, Zhou said. 

Yami also considers entering Canada to offer its service as early as next year after the further expansion in the U.S., Zhou told TechCrunch. 

With the number of Asian Americans in the U.S. nearly tripling over the past three decades, Asian Americans have become the fastest-growing consumer segment in the U.S., valuing the Asian American consumer market at $1.2 trillion, as per Nielsen’s data in 2020. 

Yami claims it has surpassed 2 million customers in the U.S. since its inception. There are some other players focused on specific areas like fresh grocery and snack subscriptions, but Yami is the largest Asian marketplace in terms of customer numbers and products selections, Zhou said. The company currently has more than 300 employees globally, with offices in the U.S., China, and Japan.

Yami

Yami

“For nearly a decade, we have been the most authentic and expertly curated online marketplace providing the most sought-after Asian products to consumers across North America,” Zhou said. 

“Yami uses the strength of global e-commerce to provide the comforts of home or cultures that you love no matter where in the world you are,” said managing partner at GGV Capital Hans Tung, a board member of Yami.



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Wish and Wix partnership to provide merchants with expanded sales channels

Wish and Wix have announced a partnership which will provide Wix’s ecommerce merchants with access to Wish’s global audience of consumers.

The integration enables Wix ecommerce merchants to expand their sales platform by directly connecting their Wix Store to Wish’s discovery-based web and mobile shopping experience. As well as continuing to manage their account through Wix, merchants will gain access to Wish’s merchant dashboard, where they can track their performance metrics, inventory, advertising, customer communications and fulfill orders directly from Wix. Merchants will also benefit from Wish’s data intelligence and optimization tools to help improve their business operations and drive greater success.

We are thrilled to be working with Wix and welcoming its ecommerce partners onto our platform. With a substantial presence in the US and Europe, offering a broad range of categories including fashion and consumer packaged goods, the partnership with Wix aligns closely with our goal to work with more local suppliers on a global scale.

– Alan Small, Senior Business Development Manager, Wish

This Wish and Wix partnership announcement comes fast after Wix announcing connections with Amazon and Klarna, as well as their recent acquisition of dropshipping marketplace Modalyst – they are fast expanding their offering in multichannel ecommerce capability.

We are constantly working to expand our offering and services in order to provide Wix eCommerce merchants with every tool and channel necessary to grow their businesses. In partnering with Wish, merchants will be able to access a new sales channel, providing their customers with an affordable and accessible personalized shopping experience. Together, we look forward to seeing our merchants continue to grow online.

– Shelly Cohen, Head of Business Development, ecommerce, Wix

The announcement forms part of Wish’s broader push to improve product quality across the platform. As part of that effort, Wish is actively diversifying its merchant base in order to expand product selection and improve product quality.

The post Wish and Wix partnership to provide merchants with expanded sales channels appeared first on Tamebay.



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New BigCommerce SellersFunding partnership

There’s a new BigCommerce SellersFunding partnership which aims to enable the two companies to complement each other’s offerings and heighten the growth potential for ecommerce sellers.

BigCommerce SellersFunding key benefits

  • SellersFunding has developed custom extended payment terms that allow sellers to pursue a platform transition to a direct-to-consumer model with BigCommerce.
  • BigCommerce’s customers can access working capital with SellersFunding, whether they need cash flow to support advertising, inventory management, overall international business expansion and more.
  • This is critical, as sellers’ largest obstacle to achieving scale is adequate funding, and to undergo a transformative overhaul to D2C channels, sellers require capital.

The partnership underscores the mission of SellersFunding to help sellers innovate, exceed customers’ expectations for an omnichannel experience, and ultimately grow. To push that mission forward, SellersFunding, which offers a suite of financial solutions including working capital, has developed custom extended payment terms that allow sellers to pursue a platform transition to a direct-to-consumer model with BigCommerce.

When merchants face a transformative overhaul that requires the proper funding, BigCommerce’s customers can access working capital with SellersFunding, whether they need cash flow to support advertising, inventory management, the research and development of new products, hiring new talent, overall international business expansion and more.

At SellersFunding we pride ourselves on being on the cutting edge of what our clients need to ensure their ecommerce businesses can operate seamlessly and competitively. Both BigCommerce and SellersFunding are dedicated to putting the most comprehensive set of resources possible at sellers’ fingertips. This partnership allows us to complement each other’s offerings and heighten the potential for even more sellers to break out and be the next big name in retail.

– Ricardo Pero, CEO,SellersFunding

Our partnership with SellersFunding further illustrates our commitment to providing merchants access to the highest-caliber technologies and service providers available in the industry. SellersFunding shares our desire to help merchants sell more and grow faster to maximize success, and we look forward to working together to mutually support customers.

-Russell Klein, chief commercial officer, BigCommerce

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Starry’s SPAC part of Chet Kanojia’s mission to shake up broadband

Eight years after starting Starry to change the way the home internet is delivered, CEO Chaitanya “Chet” Kanojia announced this week that the company completed its special purpose acquisition with FirstMark Horizon Acquisition Corp. and is now trading on the New York Stock Exchange.

The Boston-based internet service provider’s approach involves beaming broadband-speed internet through the air using millimeter waves. Starry’s novel technology beams the internet to your home, but because naturally most people live near others, the company deploys “active phased arrays” that essentially group multiple antennas together so it can beam the internet to a bunch of places at the same time.

It touts its internet plan, which runs at about $50 a month, as one that doesn’t involve a long-term contract or hidden fees, a free WiFi router and unlimited data. You can read more about Starry’s origins in a 2016 interview with Kanojia.

Though there has been some speculation about the company’s technology and if it could work, given its ability to beam long distances and what might happen in inclement weather, Starry’s unique technique attracted a lot of investor attention from the likes of FirstMark, Tiger Global Management and KKR, ultimately raising $400 million before going public, Kanojia told TechCrunch.

He explained that in going public, Starry was “looking for a long-term partnership that was going to be supportive,” and it found that in FirstMark. Kanojia leads the new entity, and the transaction gives Starry a pro forma enterprise value of $1.76 billion, with gross proceeds of $176 million, according to the company.

“There are few firms you see going into a seed-stage company and nursing it to IPO,” Kanojia added. “We really wanted someone who had seen that movie because the long-term nature of partnerships is critical in public markets. This relationship already spans 20 years for a lot of us.”

If you are asking yourself why Kanojia’s name is familiar, that’s because he had previously founded the Aereo network television streaming service — which FirstMark also invested in — to pull content from free over-the-air signals, essentially with a goal of disrupting the way we watch television. When TV broadcasters didn’t like that, they took Aereo to court, where ultimately Aereo’s business was ruled illegal by the Supreme Court.

Kanojia has since shaken that off, saying that “the court’s history is littered with unfortunate decisions, and we were one of them.” Despite that, Aereo had a product that was well received by customers and a business model that grew rapidly, he says.

What he took away from the experience was that there was “pent-up demand for serving customers in the way they think is fair.” So when he started Starry, he wanted to provide a customer-focused experience that would add value for customers versus competitors that he says are company-focused and instead extract value from customers.

Meanwhile, the closing of the SPAC deals seems to be a happy ending beginning for Kanojia. Today, Starry has both a loyal customer base and one that is also rapidly growing, Kanojia said.

“Going public was a capital event for us, not a liquidity event, so we are not going to screw around with the recipe, but get on a regular capital cycle,” he added. “The company is on a great trajectory for growth and the unit economics are fantastic.”



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Migrante steps on the gas of vehicle leasing for gig workers in Latin America

Having reliable transportation is at the top of any gig worker’s list, but in Latin America, that’s not always easy to secure.

Chile-based Migrante is working to change that. Initially starting in Venezuela, now with $30 million in Series A funding and $80 million in a debt facility, it is moving into both Colombia and Mexico.

In 2018, Ignacio Canals, Diego Fleischmann and Benjamin Izikson got the idea for the e-commerce and lending company to provide durable goods, like cars, motorbikes and mobile phones, for gig workers in the Andes region.

They saw the lack of financial access by Venezuelans leaving their country for others with no financial aid. Initially, Canals and Fleischmann started Migrante MVP to address this issue and give them support as they joined the workforce.

This is the second company for Canals, who previously founded Lemontech, which was sold to KKR in 2019. Fleischmann is a serial entrepreneur who founded AVLA insurance and sold it to DEG, also in 2019.

“We saw a huge opportunity to support immigrants,” Canals told TechCrunch. “We both believe in the value of immigrants and how financial access empowers them to power opportunities.”

The company decided to develop secured loans for products that enable borrowers to improve their income — like motorcycles, cars and trucks — and unlike their competitors providing used vehicles, Canals said Migrante offers new vehicles.

The team built their own online marketplace with embedded financial tools, a strategy Canals said was so they could control the entire customer journey.

Migrante is not alone in working to reduce the financial gap people have in making large purchases. Other startups, like Graviti in Mexico City, are also providing financial tools — in Graviti’s case buy now, pay later — so that people can purchase home appliances if they don’t have much upfront capital.

Fleischmann explained that Migrante’s lending model further differentiates itself from competitors in that it uses information about work history and income to determine the kind of vehicle they need and if they have the ability to repay the loan.

“We work in a space where the processes are broken,” Fleischmann added. “We sell expensive products that most people can’t buy without calling the bank, which is a process with a lot of friction.”

Buying a vehicle is often out of reach for people, and through Migrante’s lending model and vehicle connections, the company is able to offer an average APR of 26% compared to other car dealerships in Chile, where it is often over 30%

Despite social unrest in Chile at the end of 2019 and then the global pandemic in 2020 and 2021, Migrante saw some early traction as it began lending money, namely a marketplace that grew from zero to $30 million in annualized gross merchandise value, sales of over 700 units per month and a loan default rate of less than 1.5%. In addition, the company closed out 2021 with 15,000 active clients and annual deferred revenue of $25 million.

As a result, they decided to ramp up Migrante into other underbanked communities, including Peru. There, Canals said the company is growing 30% month over month and selling an average of over 200 units a month.

The company’s Series A was led by Kayyak Ventures and included individual investors like Creditas’ Sergio Furio, Betterfly’s Eduardo della Magiora and Affirm’s Huey Lin.

As mentioned, the latest funding enables Migrante to launch in Colombia and Mexico and offer new products, including rent-to-own and electric vehicle financing products.

The company is also growing its employee headcount. Eighteen months ago, Migrante was a five-person operation; it now has 250 employees. It rounded out its leadership team with new hires, including Francisco Eterovic, former CEO of Creditú; Alejandra Duran, former CFO of Gelato; and Ignacio Gajardo, former CTO of Chilean digital wallet MACH.

Cristóbal Silva Lombardi, general partner at Kayyak Ventures, said he has looked at different fintech companies in the region and thought Migrante’s model was unique because it started in a specific segment and owns the customer lead instead of financing from someone else. Kayyak invested in Migrante’s previous rounds, including pre-seed and seed rounds that total $4 million.

“They can provide financing at the point of sale,” Silva Lombardi added. “Also, these two guys have a strong track record managing different cycles. In Chile, we faced a big macro shock in 2019 with social unrest and then had COVID, yet their portfolio did extremely well and their track record helped them to grow in an assets-light way. They started in Chile, which is a competitive market, and are now growing in Peru and into Colombia and other parts of the region. There is a huge market that is ripe for disruption and they are leaning in to penetrate it.”



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Nigeria’s CredPal secures $15M in debt and equity to scale its BNPL product across Africa

The adoption of buy now, pay later (BNPL) in Nigeria as a payment option both online and at the point of sale is expected to record a CAGR of 20% from 2021 to 2028, per this report.

BNPL’s growth is further highlighted as GMV is predicted to increase from $204 million to over $1 billion by 2028. Key to this growth is the activities of providers whose platforms encourage consumers to make instantaneous purchases and pay over time. 

To that effect, CredPal, one of the earliest pioneers of buy now, pay later in Nigeria, has closed a bridge round of $15 million in equity and debt — the latter constituting a very large chunk of the financing — to expand its consumer credit offerings across Africa.

Per a statement shared by the company, the investment will support its expansion into other African markets, mainly Kenya, Egypt, Ghana and Cameroon. 

In 2018, CredPal launched a point-of-sale consumer credit service plugged into e-commerce stores for lower-to-middle class income earners. The concept of BNPL was nascent at the time, at least in Nigeria, and because adoption wasn’t great, CredPal flirted with a new credit offering via cards which saw an uptake in usage, CEO Fehintolu Olaogun told TechCrunch.

“We launched the cards was to increase the reach of our BNPL service and that caught on well,” he said. “But now people can shop in instalments by walking into a partner store or using our credit card.”

The credit card is one of two options — the second via the mobile app — consumers can use to access CredPal’s BNPL services when they visit a partner store to shop for items ranging from electronics, particularly smartphones to furniture and groceries.

Consumers can access credit from ₦5,000 (~$10.00) to ₦500,000 (~$1,000.00) of which they are required to repay between a 30-day to a 180-day period after making a down payment of 30%. Interest rates range from 4% to 9%.

Olaogun said in instances where consumers pay back before two months, they might not pay any interest — which is covered by fees the company charges merchants. Speaking of merchants, CredPal has 20,000 merchant sign ups; however, it has onboarded over 4,000 with only 600 being monthly active merchants. They serve a monthly active customer base of 85,000.

As one of the foremost providers of BNPL services on the continent, these numbers appear somewhat impressive, yet, knowing how early the sector is in Nigeria and most of Africa, CredPal is barely scratching the surface.

But becoming a market leader in Nigeria or Africa isn’t CredPal’s for the taking. There’s Sympl, Carbon Zero, Shahry, Lipa Later, PayLater, CDCare, newer entrants such as Klump and even big guns like Tabby eyeing different regions across the continent.

“One of the things that differentiate us is that we provide an omnichannel approach to BNPL,” said the CEO who founded the company with Olorunfemi Jegede, on how CredPal is positioning itself in the face of growing competition.

“We’ve built out a merchant suite to cater to those who have like full-fledged e-commerce websites to those with brick and mortar store and social commerce merchants. We are merchants agnostic and also our tech allows consumers to be able to interface with CredPal across a wide range of channels.”

The omnichannel merchant suite, CredPal Pay, allows businesses of all sizes and categories to accept buy now, pay later options. The platform serves as a point-of-sale infrastructure that enables BNPL through a credit payment link, checkout plugin, QR codes, and a transaction management system. CredPal will face competition with ThankUCash in this segment of providing BNPL infrastructure to merchants.

As CredPal looks to expand both product-wise and geographically, the company said part of the new investment will also help it secure a partnership with telecom operator Airtel Nigeria to allow low to middle-income earners to purchase smartphones in instalments.

The debt financing was provided by Credit Direct, a subsidiary of First City Monument Bank (FCMB) and a few unnamed financial institutions

Greenhouse Capital, a fintech and embedded finance-focused venture capital firm, is one of the existing backers of CredPal. It participated in this equity bridge round which is coming two years after CredPal raised $1.5 million in seed funding, money used to launch its credit card product.

New investors include Uncovered Fund, LongCommerce, First Circle Capital, and Adii Pienaar, co-founder and former CEO of WooCommerce.



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PayPal makes its ‘Happy Returns’ service free with PayPal Checkout, expands to 5,000+ locations

PayPal is expanding access to the returns service it acquired last year, Happy Returns, by making it available to PayPal Checkout merchants at no extra cost. The payments company said on Monday that merchants would now be able to use the Happy Returns return and exchange portal software free of charge, and it has additionally partnered with Ulta Beauty to roll out Return Bars to more than 1,300 Ulta locations across the U.S.

The Ulta Beauty expansion will begin with select retail stores initially, then reach more locations throughout the year.

This is the first major effort PayPal has made with Happy Returns since its 2021 acquisition of the software and logistics service.

Since then, the number of Return Bar locations has almost doubled from 2,600 at the time of the deal to now over 5,000, with the inclusion of Ulta Beauty. These Return Bars are available across the U.S., and PayPal notes that 78% of Americans now live within a 10-mile radius of one of these locations.

To use the returns service, customers don’t have to visit a separate website. Instead, if a retailer supports Happy Returns, the customer will begin the return process directly on the retailer’s website. In doing so, they’ll receive a QR code they can bring to their nearest Return Bar location along with their item. They don’t need to package the item or bring a box or label. When their QR code is scanned, customers receive an immediate refund. The item is then placed in a reusable tote alongside other returns at that location. This tote is picked up and sent to a processing facility, which reduces the number of shipments that need to be made, PayPal explains.

Happy Returns retail partners will display in-store signage at the store entry and at checkout to alert customers about the service. Plus, after returning the item, the customers receive a coupon from the location’s retail partner to incentivize them to make a purchase while in the store. The process is similar to how Amazon returns work at its own retail partners, like Kohl’s.

Use of the service has been gaining adoption over the past year, as adoption of online shopping continues to grow. PayPal says in-person returns at its Happy Returns Bars were nearly 4 times greater in February 2022 than in February 2021, for example. It also doubled the number of retailer partners from 2020 to 2021, which now includes Everlane, Rothys, Gym Shark, Mack Weldon and others. In addition to Ulta Beauty, shoppers can take their returns to supported retail locations like Staples, FedEx, PaperSource, Cost Plus World Market and more.

For PayPal merchants, Happy Returns will now be available at no extra cost, but PayPal’s Checkout fees will still apply. Merchants can also opt to use the software and portal to manage their returns and exchanges, without also using the Return Bars network across the U.S. Those who do will pay additional Return Bar fees, but will save through aggregated returns shipping and discounted carrier rates, the company says.

“Though consumers have increased their frequency of online shopping, returns are commonly an ‘in person’ experience and are costly and challenging for merchants,” said David Sobie, Vice President, Happy Returns by PayPal, in a statement. “Our partnership with Ulta Beauty widens our in-person drop off network and gives online shoppers more options to complete returns—Return Bars bring new customers into stores and give merchants a more cost-effective and practical way to manage their reverse logistics.”

PayPal didn’t disclose how much it paid to acquire Happy Returns, but noted in an SEC filing it was one of four acquisitions in 2021, not including Paidly, which together had totaled $542 million. PayPal had earlier been a strategic investor in the company, which had been valued at $55 million after its 2019 B round, per Pitchbook data.

Happy Returns’ service is designed to make it easier for smaller merchants to compete with e-commerce giants like Amazon and Walmart, both of which enable easy returns for their customers by way of their brick-and-mortar footprints — Amazon with its Whole Foods’ locations, its other retail stores, and various partners, and Walmart with its own stores. The potential foot traffic that comes from offering an Amazon returns desk or locker system in-store has since led retailers like Kohl’s and Stein Mart to embrace the enemy by catering to shoppers with Amazon returns in their own stores.

Ulta had piloted the Happy Returns service before today, and similarly reported it was “encouraged” by the increased store traffic and in-store engagement it saw as a result.



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BigCommerce Releases Multi-Storefront

BigCommerce have announced the release of Multi-Storefront, a new feature that helps enterprise merchants to create and manage multiple storefronts within a single BigCommerce store, driving growth while reducing operational costs and complexities when managing multiple storefront experiences.

Whether growing sales in new regions with localised storefronts, streamlining operations for managing multiple brands, or customising for different customer segments like B2C and B2B, merchants can now seamlessly manage every aspect of their business from one dashboard, delivering exceptional customer experiences that build brand loyalty.

Multi-Storefront marks a significant milestone in our platform’s ability to serve the most complex use cases and is expected to be the most transformative of our enterprise product enhancements. This powerful new capability gives merchants the flexibility to grow their brand, segment and geographic scope within the scalable context of a single account.

– Brent Bellm, CEO, BigCommerce

All storefronts can be powered by BigCommerce’s native stencil theme framework or by a third-party headless front-end such as Next.js, Bloomreach and WordPress. Brands may even mix and match headless and native stencil storefronts in a single account. 

UK manufacturer Bullitt Group, pioneers of “rugged mobile” and the manufacturer and seller of CAT phones & Motorola Defy phones, turned to Multi-Storefront to connect multiple unique storefronts to a single store in order to power localized experiences for its shoppers. 

We needed a system where we didn’t have to flip back and forth between multiple different instances to change things. BigCommerce was that system.

– Ryan Stapleton, ecommerce director, Bullitt Group

Accessible from the BigCommerce control panel, Multi-Storefront enables merchants to deliver tailored shopping experiences to their different buyers by setting up unique storefronts with seperate domains, customized design, transactional and promotional emails, and custom pricing with preferred payment methods. Merchants can also simplify management through holistic views to manage customers, products, order fulfillment, and storefront analytics and data insights.

Key benefits of Multi-Storefront empower merchants to:

  • Effortlessly grow into new markets by creating custom storefront experiences for various buyers.
  • Reduce costs and streamline operations by trimming down the number of systems and integrations a business relies on which can decrease maintenance costs and drive higher revenue with less headaches.
  • Empower efficiency by ditching duplication of efforts with a centralized system to manage all storefronts. Whether it’s adding a new product or updating pricing, do it one time, in one place.
  • Make smarter, data-driven decisions with powerful insights from a unified data source to analyze business activity holistically, or dial in to review the performance of a specific storefront. 

BigCommerce has been working closely with their expansive partner ecosystem to ensure their support of Multi-Storefront. Many partners have already updated their apps to not only be compatible with Multi-Storefront, but also to take advantage of the new functionality to offer optimized solutions.

Multi-Storefront is available to all new BigCommerce merchants. To sign up for a free trial or to learn more about Multi-Storefront from BigCommerce, visit bigcommerce.com/multi-store.

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The Impact of Russian/Ukrainian Conflict on the Global Supply Chain

Today, Ferghal O’Carroll, CFO of Scurri, examines the impact oft the Russian/Ukrainian conflict on the global supply chain:

Putin’s War: Impact not only being felt in the Ukraine 

It is no secret to anyone, experts and regular consumers alike, that the global supply chain has been hit with a huge variety of issues over the span of the last few years. Many retailers had begun to see a light at the end of the tunnel with the removal of various Covid-19 restrictions worldwide and the strain the pandemic had placed on the supply chain stood a chance of easing. However, the stakes have been raised again by a new threat, as Russian tropes started to invade Ukraine. The impact of this war looks to create numerous issues for countries worldwide and their supply chains, including the UK and Western countries.  

The situation is complex – not only will global materials and products be limited, they may be delayed or completely inaccessible via the standard supply chain route. Over the course of the last few weeks we have witnessed many factories across the two countries deciding to halt operations due to the conflict, resulting in mass production decreases for certain goods. Companies globally have been warned that transport routes will be closed off, with shipping and airspace both taking a hit. We have seen major companies, such as FedEx and UPS, suspend international operations in both involved countries, Ukraine and Russia, while many countries are looking to strengthen the control of their trading processes. 

Furthering concerns for global shortages of vehicles and semiconductor computer chips

There are mounting concerns for the shortage of goods globally, in addition to essential components in the production of other goods – such as platinum, aluminium, sunflower oil and steel. The lack of these materials runs the risk of exacerbating global shortages of vehicles and semiconductor computer chips, which had not made a full recovery post-pandemic, in addition to a string of factory closures as a result of energy quotas late last year. 

Another product that has major worries surrounding it by experts, is the predicted shortage of essential raw materials for computer chips, which would have widespread impact across multiple sectors globally. Both countries involved, Russia and Ukraine, have been two of the major sources of neon gas, which can be used to feed lasers that print circuitry onto the computer chips. They also supply palladium, which is a metal employed in later manufacturing processes.

Impact on all citizens – retailers and consumers alike 

Gas, petrol, fuel and diesel prices all have continued to be hiked up, with outrage and annoyance visible by all citizens and motorists in recent weeks. Across the UK and beyond, families are facing the new challenge of a higher cost of living, with government ministers being asked to intervene and reduce the mounting costs if at all possible. 

Another sector that looks to further strain consumers and increase the cost of living is food and agriculture. As ports continue to close, those along the Black Sea have been shut off – resulting in the blockage of the world’s fifth largest wheat exporter. As a result, this area looks to also send prices soaring. It is believed that grain exports from Ukraine and Russia account for 12% of the world’s caloric intake. The results of this disruption will ripple across the UK and Europe but also may have disastrous implications for those from less fortunate countries as this crisis continues. While the UK and other Western countries will see a gradual and slight increase in products such as bread and flour, populations who rely primarily on wheat products will be notably impacted.  

The limited supply of highly demanded goods will lead to a sharp rise in shipping costs, leaving many retailers no choice but to further boost up their prices to offset these increasing costs. Even prior to the events of the last few weeks, it had been predicted that shipping costs would rise by 30% this year and this is a further spanner thrown into a complex set of works. What goods that there are will be expensive to transport is the bottomline. Additionally, there has been rerouting of standard routes as Ukraine’s shipyards and main ports are devoid of incoming orders or deliveries, further complicating the situation and causing possible delays. 

This is just be the beginning: potential for further sanctions to come and what this may mean

There, unfortunately, does not seem to be any sign of these issues being exhausted in the short-term. Russia does not look to be backing down and this may only be the introduction of a long list of sanctions imposed by the West. What has become clear is our reliance in the past on essential goods such as wheat, gas and metals – and while Putin may have sought out to cause damage to Ukraine, his actions have left a ripple effect globally for the supply chain, retailers and consumers. 

It may be the case of ‘it gets worse before it gets better’ – a phrase many in the retailing business will be tired of hearing following the tumultuous last few years. For UK retailers and consumers, there has been the additional complication of Brexit on trade, coupled with the dealing of the COVID-19 crisis and widespread resulting issues. There seems to be little sign of returning to business as usual at any stage soon and retailers must all look to best combat against the supply shortages and cost increases that seem inevitable, even in this unpredictable period. 

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Zero tolerance for phone use when driving

Zero tolerance for phone use when driving

On Friday, UK law changed making it illegal to use a hand held mobile phone when driving. Zero tolerance for phone use is now in force for any usage, expanded from making a call or sending a text to include taking photos, scrolling through playlists and gaming. This include online shopping or indeed any activity even when stationary at traffic lights.

Amazingly, until now the law only banned ‘interactive communication’ meaning bidding on an auction for instance wasn’t banned. Those caught using their mobiles at the wheel have in some cases been able to escape conviction by claiming that they weren’t using them for interactive communication. The update to the law ensures nobody will be able to use the loophole to escape conviction. Anyone caught using their handheld device while driving could face a fine of up to £1,000 as well as 6 points on their licence or a full driving ban.

Allowable phone use

Drivers are able to make contactless payments, for example, at drive-throughs, so long as their vehicle is stationary. They can also still use a device ‘hands-free’ while driving if it’s secured in a cradle, allowing motorists to use their phone as a sat-nav. They must, however, always take responsibility for their driving and can be charged with an offence if the police find them not to be in proper control of their vehicle.

The government’s award-winning THINK! team is also launching an £800,000 awareness campaign to remind drivers not to use a handheld phone at the wheel and of the penalties if choosing to ignore this new law.

Government advert

Millions of young people will start seeing the adverts in the coming weeks, showing friends appearing in the back seat to intervene when the driver becomes tempted to use their phone behind the wheel.

I will do everything in my power to keep road-users safe, which is why I am taking a zero-tolerance approach to those who decide to risk lives by using their phone behind the wheel.

I’m ensuring anyone who chooses to break this vital law can face punishment for doing so and we’ll continue our efforts to ensure our roads remain among the safest in the world.

– Grant Shapps, Transport Secretary

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Retail Without Borders 2022 conference starts Wednesday

In just two days, the Retail Without Borders 2022 conference returns with a two-day fully virtual experience, designed to bring together the online marketplace community to help brands and retailers accelerate their sales.

Whilst the event is digital, so you can attend virtually from your office, you still need to register so grab your tickets here.

The program consists of live keynote discussions, insightful Q&A sessions and unmatched networking opportunities. It is the perfect hub for retail executives to pitch their questions directly to global marketplaces and discuss the challenges they face with solution providers.

Delegates will be able to develop invaluable connections and explore new business opportunities with leading online retailers and online marketplace experts through one-to-one meetings and small group discussions.

Once registered, from today you’ll be able to set up your profile, build your agenda, schedule meetings and explore the virtual booth area.

The Retail Without Borders 2022 conference agenda opens at 10am this Wednesday, the 30th of March and runs through to 4pm on Thursday the 31st of March.

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Sea’s Shopee shutting down India operations

Singapore’s giant Sea said on Monday it is shutting down its e-commerce business, Shopee, in India, months after the firm began recruiting sellers in the country. The move follows India’s decision to ban Sea’s popular title “Free Fire” in the country last month.

A source familiar with the matter told TechCrunch Shopee’s India shutdown decision is not linked with the Free Fire ban in India.

In September last year, TechCrunch reported that Shopee had quietly launched a website for sellers in India. The six-year-old e-commerce service, which was seen as a late entrant in Southeast Asia, was also onboarding sellers and offering them lucrative perks such as free shipping and zero commission.

This is a developing story. 



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Counting for Amazon’s Alabama and Staten Island union votes begins next week

It’s been a predictably wild ride for unionization efforts at Amazon’s Bessemer, Alabama fulfillment center. After a hard-fought battle, the retail giant emerged victorious last April. While workers had received support from representatives on the political spectrum ranging from Bernie Sanders to Marco Rubio, it was a lop-sided victory — and one immediately challenged by union reps.

The RWDSU managed to score a victory toward the end of the year, as the The National Labor Relations Board (NLRB) agreed to conduct a second vote, following accusations that Amazon had been “gaslighting” employees through “egregious and blatantly illegal action.” In January, the NLRB announced that the secret ballot vote was set to begin February 4. On Monday, March 28, vote tallying begins for what has thus far been an historic push.

Amazon’s Staten Island warehouse is facing a similar push — albeit with a significantly smaller voting window. The voting, which begins today, is set to run through March 31, at which point counting will commence. Unlike the Alabama’s mail-in election, this one is being held in-person, which had been the source of some tension with the earlier vote.

The labor push has already seen some controversy. Christian Smalls, a former JFK8 employee turned union advocate, was arrested along with two others in late-February over trespassing charges. Smalls refuted the charges, stating that the trio were on-sight to drop off food for with Amazon employees. “This is simply Amazon creating a situation,” he told press. “It’s a bad look.” The company countered with their own statement, telling the media that he “has repeatedly trespassed despite multiple warnings.”

Amazon has been accused of union suppression tactics previously, likely concerned that any successful union push could be a bellwether for a company whose treatment of workers has faced staunch criticism for years. A successful push would almost certainly embolden workers at more Amazon warehouses. Conditions during the pandemic have also been a motivating factor for many.

“We look forward to having our employees’ voices heard,” Amazon spokesperson Kelly Nantel said in a statement to TechCrunch. “Our focus remains on working directly with our team to continue making Amazon a great place to work.”

Notably, the company is one of several large U.S. brands facing increased interest in organizing. Earlier this month, workers at a Manhattan REI story voted to unionize.  A kind of domino effect has also been unfolding at Starbucks around the country, beginning with a Buffalo, New York location. Stores in Mesa, Arizona and — earlier this week — the coffee chain’s home base of Seattle have followed suit.



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I kinda dig the Instacart growth plan

Few companies caught as much of a COVID tailwind as U.S. grocery-delivery giant Instacart.

Reporting indicates Instacart’s 2020 revenues roughly tripled to around $1.5 billion. That epic pace of growth helped the company raise a series of large, high-priced financing rounds. In June 2020, Instacart raised $225 million at a $13.7 billion valuation. A month later, the company added another $100 million to that round.

Instacart was not done yet. The company raised another $200 million in October 2020, pushing its valuation up to $17.7 billion. Then, in March 2021, the company added another $265 million in private capital at a valuation of $38.7 billion. That’s a lot of money, and a lot of paper value creation in a very short period of time.


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Then things got a little bit harder for the company. The most recent reporting on the matter indicates that Instacart grew around 10% last year, though with more rapid, 20% growth on a year-over-year basis in the third quarter. This column asked around that time if competitors were cutting into the company’s growth rate. (We can infer that the company’s top line scaled to at least $1.65 billion last year, to put a number on it.)

Competition is fierce in the grocery space, with Uber and DoorDash working to snag share, and rapid-fire delivery services taking swings at deliveries in the sub-hour time frame. Instacart, however, has a plan to get growth going again, likely boost its blended gross margins, and create a stream of recurring enterprise revenues apart from its best-known business operations.

Yes, the company is getting into selling software.

Instacart’s platform play

Dubbed the Instacart Platform, this week the delivery unicorn announced a suite of services that it intends to sell on a modular or group basis to other companies.

The services offered include e-commerce support (digital tools to help grocers build and manage online stores), fulfillment help (Instacart delivery staff and new small warehouses to allow customers to handle super-quick deliveries), advertising tech (offering Instacart ad tech to partner digital retail efforts), analytics, and some in-store tech support.

It’s quite the list, but it’s mostly software services. And we know what that means: High-gross-margin recurring revenue from large customers. The sort of sticky revenue that is less cyclical than grocery delivery more generally, I’d also hazard.



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Chancellor’s Spring Statement 2022

The Spring Statement isn’t generally a time for large budget measures but in these unusual times several were announced, largely aimed at consumers rather than businesses. The most important changes are:

Fuel Duty

Headline news is cutting fuel duty for petrol and diesel by 5p per litre across the whole of the UK.

Overall, this is the biggest cut, in cash terms, that has ever been applied across all fuel duty rates at once. However, in reality with the cost of a litre of fuel having risen by around 30p in the past few weeks it’s a small dent in an otherwise massive price hike, but should still be appreciated.

This cut, plus the freeze in fuel duty in 2022-23, is worth around:

  • £100 for the average car driver
  • £200 for the average van driver
  • £1,500 for the average haulier

Raising National insurance thresholds

National Insurance starting thresholds will rise to £12,570 from July 2022. The cut will benefit 30 million working people with a typical employee saving over £330 a year. This however won’t help the very lowest earners – if you earn less than £9,880 raising the threshold doesn’t help. For those earning more it should be a saving and mitigate the 1.25% raise for health and social care.

Read more on how it impacts the self employed here.

Universal Credit taper rate

The government are reducing the Universal Credit taper rate from 63% to 55% and increasing work allowances by £500 per annum from late 2021. This is effectively a tax cut for the lowest paid in society worth around £1.9 billion in 2022-23. This change also means that 1.7 million households will on average keep around an extra £1,000 on an annual basis.

The Household Support Fund

The Spring Statement is doubling the Household Support Fund to £1billion by providing an extra £500 million from April 2022, on top of the £500 million already provided since October 2021. The Fund will help households with the cost of essentials such as food, clothing and utilities and, in England, will continue to be distributed to Local Authorities, who are best placed to direct help to those who need it most.

Increasing the Employment Allowance from £4,000 to £5,000

Employment Allowance is a relief which allows eligible businesses to reduce their employer National Insurance contributions (NICs) bills each year .At Spring Statement it was announced this would be rising by £1,000 from £4,000

Around 495,000 businesses (30% of all businesses) will benefit from this increase, including around 50,000 businesses (3% of all businesses) which will be taken out of paying NICs and the Health and Social Care Levy entirely. In total, this means that from April, 670,000 businesses will not pay NICs and the Health and Social Care Levy due to the Employment Allowance

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July 2022 Self Employed National Insurance Changes

In the Spring Statement, it was announced that National Insurance starting thresholds will rise to £12,570 from July 2022. That’s fairly simple for employees, but how does it impact the self employed?

There will be an increase in the Primary Threshold (PT) for Class 1 NICs and Lower Profits Limit (LPL) for Class 4 NICs from 6 July 2022, aligning them with the personal allowance for income tax which is set at £12,570 per annum. These thresholds will remain aligned.

Self Employed National Insurance Class 2

From April 2022, the government will also reduce Class 2 NICs liabilities to nil on profits between the Small Profits Threshold (SPT) and LPL. This will ensure that no one earning between the SPT and LPL will pay any Class 2 NICs, while allowing individuals to be able to continue to build up National Insurance credits.

Changes to Class 2 NICs will start from the beginning of the 2022-23 tax year.. Class 2 NICs are set at a flat rate of £3.15 per week in 2022-23.

Self Employed National Insurance Class 4

The Government has an ultimate ambition to align the NICs starting thresholds with the income tax personal allowance. For the 2020-21 tax year the PT and LPL were raised to £9,500. For 2021-22, the PT and LPL were increased to £9,568. The current position for 2022-23 is a further increase to £9,880 from April.

In the case of the PT, it is intended that the measure will have effect from 6 July 2022. In the case of the LPL, because self-employed NICs are calculated on an annual basis, the measure will apply from the start of the 2022-23 tax year, but with an annualised threshold, so the effect is equivalent across the tax year to those who are employed and paid on a weekly or monthly basis. This means the LPL will be £11,908 for the 2022-23 tax year which is equivalent to 13 weeks of the threshold at £9,880 and 39 weeks at £12,570, reflecting the position for employees.

The PT and LPL are currently set at £9,880 for the tax year 2022-23.

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Blidz raises $6.6M to expand its Pinduoduo-inspired social shopping app

Gamification and social hooks have become cornerstones across every category of consumer apps these days, and today one that’s using these to build out a new e-commerce platform in Europe is announcing a seed round to give its growth a boost. Blidz — a social shopping app that offers big discounts (many items in categories like jewelry, clothes and gadgets sell for just $0.99) on goods based on how many people are coming together to buy them, and then presents users with a selection of games on top of that to unlock more deals — has picked up €6 million ($6.6 million at today’s rates) in a seed round of funding after seeing its early growth reach 50,000 monthly users.

General Catalyst — one of the group of VCs out of the U.S. that have turned increasing attention to backing startups out of Europe in recent years — and European VC Peak are co-leading this round, with D4 Ventures, Fabric Ventures, FJ Labs and previous backer IPR.VC also participating, along with a few individuals: Youngme Moon (the Harvard professor who focuses on the digital economy), Christopher North (formerly a longtime Amazon exec, now primarily an investor) and Don Hoang.

If you are au fait with the world of social shopping and the description of Blidz sounds a little familiar to you, it might be because it is in large part a clone, specifically of Pinduoduo, the wildly successful gamified social shopping app in China, which CEO Lasse Diercks, who co-founded Blidz with Markus Haverinen (CPTO), cites as a direct inspiration.

“We saw the trend of Pinduoduo, learned how the model worked, built it and sent it out to the market a little over a year ago,” he told me matter-of-factly in an interview the other day.

Pinduoduo’s fortunes and challenges are bookends worth contemplating with thinking about Blidz: The Chinese platform currently has a market cap of nearly $60 billion (it’s listed on Nasdaq in the U.S.) and nearly 870 million active buyers — although recent growth has been slowing on the back of more competition and the weaker performance of China’s economy overall. That speaks of a lot of potential for Blidz, but also some of the same growth issues longer term.

The longer-term challenges, however, seem to be a far-off consideration at the moment for a startup that is only a year old. Like Pinduoduo’s founder Colin Huang, Diercks tells me he saw an opportunity to provide a different offering to the market beyond the domination not just of Amazon but the Amazon approach to e-commerce that was essentially being repeated by other marketplace platforms (build for scale with a huge number of SKUs, optimize around personalization, search and ads to surface products to potential buyers, improve margins by providing your own products alongside these and/or other logistics economies of scale).

“Our vision is to liberate Western consumers,” Diercks said. “We want to offer the Western consumers better and less expensive shopping experience.”

In his view, that offering is addressed in two ways. Firstly, it’s about the front-end experience. Using gamification (currently there are four games on Blidz, and there will be more coming), Blidz also uses social hooks (share your deal on your timelines and in messaging to friends and groups!) respectively to engage users, getting them to create their own network effect by recommending products to people they know over other social channels, and for people to be won over to buying goods by seeing how many others are also buying them, and the price lowering as a result.

(That indeed has been a trick used in the pre-internet days, too, initially pioneered by home shopping live TV shows where people phoned in to buy goods.)

Secondly is the choice that Blidz, like Pinduoduo before it, is making to accept a much lower margin on sales in exchange for selling more goods.

Translating that to today’s internet landscape in regions like Europe and the U.S. was a no-brainer since the market has so little variety in it at the moment.

“Sixty percent of e-commerce in Europe today is dominated by Amazon, and then a long tail of others like it. We believe that there is a monopoly in price extraction,” he said. “In the end, that’s the vision of the company, to offer Western consumers a better and less expensive shopping experience.”

The solution, he believes, is to accept a much smaller margin on goods sold and aim for simply selling more of them to make up the difference and then some. China’s Pinduoduo, he said, sometimes makes as little as 0.5% off a sale. “This is a 60x difference compared to, for example, Wish.”

China is playing another key role for the company beyond being the market that birthed the platform that is Blidz’s inspiration: It’s also the key country in the supply chain for goods that are sold on Blidz. That’s reality commerce for you: Although there are definitely signs of some startups building business models that nurture more manufacturing and goods production closer to those who are making purchases, China remains a critical supplier for the wider consumer market, and will be for a long time.

“We are building a supply chain in China where we have a team ex-Wish guys. They are building this for us,” said Diercks. This is not about buying cheap goods, but tapping into a newer generation of products coming out the country’s factories that are just as good and sometimes better than the average offerings. It then buys these in bulk, in a concept he described as “quality-to-price.”

“We don’t want to work with every supplier. We want to work with a select number,” he said. And that constraint of supply appears to be giving Blidz better bargaining power, he said. “They are waiting to come on board. The end vision is to be the Shein of this space,” he added, referring to the Chinese fashion sensation that has leveraged its own direct relationships with clothes and accessory manufacturers to source a higher level of quality, and then sells those goods directly to consumers itself.

The social shopping space is littered with a lot of businesses that appeared to be rocket ships, only to fizzle out their engines before reaching long-term, stratospheric orbits. Diercks doesn’t believe that Pinduoduo, and now Blidz, are comparable to these. “We don’t believe that Groupon or LivingSocial were ever really that social,” he said, because they never truly leveraged people’s own social graphs in their selling approaches. They are also more focused on experiences rather than products in their DNA, even if more recently Groupon’s goods business has shifted that somewhat.

The potential here of building out that model to more markets and possibly picking up more localized variations along the way, and picking up what looks like a base of loyal users up to now, have together been enough to sell the idea to top investors willing to take a punt on it.

The Blidz founding team has a number of unique insights relating to the evolution of online commerce,” noted Adam Valkin, MD of General Catalyst, in a statement. “They are creating a new customer experience in the West by combining social media, gaming and shopping into a data-driven entertaining and easy-to-use platform. We’re excited to see what emerges from this talented team.” 



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Ecommerce SNAFU – Swearing & Cancelled Deliveries

The past week saw both DPD and Tesco hit by tech problems. DPD had a SNAFU when their chatbot started swearing at customers while Tesco had ...