eBay is helping US women entrepreneurs reach global markets

You might not be aware but October was National Women’s Small Business Month. As a part of this, eBay have released the U.S. Women-Owned Small Online Business Export Report showing how they are helping women-owned businesses of all sizes reach global markets.

The report found that 97% of U.S. small businesses owned by women on eBay are exporters, compared to less than 1% of traditional businesses. In addition, U.S. women-owned eBay small businesses reach an average of 15 international markets — nearly four times that of traditional businesses. eBay-enabled small businesses owned by women even outperform eBay small businesses overall in reaching international buyers.

When I began selling 16 years ago, the process to sell internationally was rather complicated, But now, eBay has helped simplify the process and has made selling internationally so much more fluid. I really enjoy selling on a platform that has everything already built in, like eBay.

– Andrea Harrison, Founder, In a Clutch

I can really leverage eBay’s global reach to access a worldwide audience, eBay helps alleviate the stress of an international sale and helps increase my reach to foreign countries. As a small business, I am only able to ship globally thanks to my partnership with eBay.

– Karen Lesak, Founder, Finds For You

According to eBay the export success of small businesses owned by women on eBay points to the inclusive nature of the marketplace and how they level the playing field by opening access to global markets regardless of size.



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RetailX Research: Ecommerce World Review

RetailX’s exclusive festival of research: Ecommerce World Review will take place between 14th – 15th of November 2022. This is your opportunity to dive into ecommerce trends across the globe with RetailX editors, researchers and industry guests through 11 FREE webinars over 2 days.

Powered by a kaleidoscope of research, including data analysis and RetailX case studies – our industry experts share everything you need to know in order to stay ahead of competitors for the rest of the year.

Cutting-edge topics include sustainability, fast-fashion, in-depth regional analysis and a behind the scenes exploration into thriving industry sectors.

Of particular interest to channel professionals will be the European Marketplaces 2022 review of Europe’s leading channels, and The Fashion Brands & Marketplaces session, both on Monday the 14th of November.

You can pick and choose the sessions to attend, but you need to register in advance to select the topics of most interest for your business.

Ecommerce World Review Agenda

DAY 1: Monday 14th November

10:00 AM GMT | Launch of the Global Ecommerce Region Report 2022
11:00 AM GMT | Benelux 2022: A review of one of Europe’s most significant markets
12:00 PM GMT | European Marketplaces 2022 Launch: A review of Europe’s leading marketplaces
13:00 PM GMT | Consumer Electronics Sector Report 2022: Is there a post pandemic plateau?
14:00 PM GMT | Fashion Brands & Marketplaces
15:00 PM GMT | A Pictorial Year in Review

DAY 2: Tuesday 15 November

10:00 AM GMT | The Global Elite 1000 2022
11:00 AM GMT | Under the skin of the DeliveryX Top500 2022
12:00 PM GMT | Sustainability Value Chain
13:00 PM GMT | Launch of UK Growth2000 2022 Report
14:00 PM GMT | Switzerland Country Report 2022





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Holiday Retail Playbook for Ecommerce Success

Now is the time to finalise your strategy for a successful 2022 holiday season. Linnworks have created a Holiday Retail Playbook to help you prepare now so you can enjoy a successful holiday season with key action items to prepare for the holidays.

Preparing for the holiday season requires you to focus on the entire customer journey for a seamless shopping experience. The key ecommerce success is to have a 360-degree view of customers, connecting the dots between channels, platforms and devices, so they are offered an experience that delights.

In the Holiday Retail Playbook you will learn how to :

  • Connect with your customers where they are
  • Simplify & Automate
  • Keep pace with consumer expectations
  • Increase customer loyalty this holiday season

Download your free copy today here.



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The US seller who grew a successful eBay business after a car accident

Rosie Villa, is a US based eBay seller who built her successful business following a car accident that left her needing to find a new way to make ends meet. An eBay advert pushed her towards creating an eBay business which she now operates in a 1800-square-foot warehouse.

Following a car accident that left her with whiplash as well as knee and lower back injuries, Rosie started her eBay store Rosiev2007 which specializes in the resale of UGG – yes the popular wool-lined sheepskin boots. In addition to UGG apparel, which she sources from her local outlet store, Rosie also resells home goods and women’s, men’s and children’s fashion from local thrift shops.

Rosie and her daughter would often visit their local thrift stores and outlets together in search of new inventory, mother and daughter working side-by-side to sort and ship products.

It created a very special bond between us, The most beautiful thing about selling on eBay while raising a daughter as a single mom is that not only am I making income, but my daughter gets to join the process as well. Hopefully, she will one day start her own business and be a leader in her own right.

– Rosie Villa,

As the first female entrepreneur in her family, Rosie is passionate about mentoring other young women in her family and introducing them to the world of business. Her goddaughter and her niece currently help support Ugg Queen’s daily operations. After school, they categorize inventory at the warehouse, take item photos and draft new listings for Rosie to review and post.

I feel that as a single mom and a female entrepreneur, I can impact a lot of women,” Rosie said. “I want to help them believe in themselves so that they, too, can make that leap into building their businesses. I won’t deny that there are times when I am frustrated or overwhelmed and end up in tears, but learning to stay consistent, praise yourself and give yourself grace is so important for moving forward on the path to success.

– Rosie Villa,


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Peak Season – Impacts from the Cost-of-Living Crisis

Households across the UK haven’t had a break. The last three years have seen consumers navigating one crisis to another. Beginning with the shift in consumer shopping behaviours stemming from the pandemic to the current cost-of-living crisis, peak seasons haven’t been ‘normal’ for quite some time.

To help ecommerce retailers plan for the upcoming peak season, ShipStation has released their latest consumer report in partnership with Retail Economics. They surveyed over 8,000 shoppers to find out how households across the UK planned to shop this upcoming peak season, and the results are in.

Inflation Impacts on Buying Behaviours

As the inflation rate continues to rise, we are seeing an evolution of buying behaviours in households of all sizes. In August 2022, UK inflation hit 10.1%, numbers not seen since pre-1982. To better understand this, we look at how UK households plan to respond to the cost-of-living crisis.

The responses to our consumer survey indicate most households (over 70%) plan to cut back on some, if not all, of their spending. Of those surveyed, only 15% aren’t worried about the cost-of-living crisis – at least not right now.

In terms of peak season and incoming impacts on ecommerce retailers, here’s what we’ve learned from shoppers:

  • Over 25% of UK consumers plan to do all their peak season shopping online
  • Nearly 35% plan to do most of their shopping online and some in store
  • Less than 20% plan to do all their shopping for Black Friday and Christmas in store

How will the cost-of-living crisis impact peak season?

The UK’s economic future looks uncertain. It’s beginning to sound like a broken record. And it’s because of this uncertainty that peak season stands to be substantially impacted. After speaking with 6,000 shoppers, here are a few of the consequences we expect this peak season.

According to our recent survey, the UK is set to be one of the countries whose peak season will be severely impacted by the ongoing economic crisis. Of those surveyed, most said they are worried about rising costs and their impact on financial stability. The data also indicates that 40% of all those surveyed would cut back on all spending over Black Friday and Cyber Monday due to the cost-of-living crisis. The remaining 30% said they had no plans to change their shopping habits.

Additionally, the majority of those surveyed said they planned to do most, if not all, of their shopping this holiday season online. Whilst numbers are sure to be down; this is good news for eCommerce retailers.

Reduce cost pressures with automation

The UK’s economic future is anything but clear as we head into peak season. And it’s not just consumers who are suffering – retailers are also feeling the pinch. According to our research, 92% of global retailers expect to be impacted by rising costs this peak retail season.

Automation is a strategy that can reduce cost pressures for retailers on multiple fronts. On the one hand, automating processes like fulfilment and delivery can help to build productivity into workflows and reduce operating costs. On the other hand, it also helps to bring precision to operations and bolsters the customer promise. In a peak season where spending is likely to shrink, retailers must do all they can to remain competitive to win the available consumer spend, and retain revenue throughout a challenging period.

For an in-depth insight into how consumers plan to spend this peak season and what you can do to entice buyers to choose your business over the competition, download ShipStation’s Holiday Shopping Trends Report.



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International Trade Week 2022

From the 31st of October to the 4th of November 2022, International Trade Week is back, presented by the DIT, and set to showcase a brand-new series of events designed to help businesses of all shapes and sizes maximise their global potential.

One year on from the launch of the Made in the UK, Sold to the World Export Strategy, these events will help businesses understand how to capitalise on opportunities secured by our new trade deals. 

Businesses will be able to find out more about key Export Strategy initiatives, such as the Export Support Service and the Export Academy.

Thanks to our partners from across the business community, businesses of all sizes can also get practical advice on how to unlock their global potential. 

Look out for highlights including:

  • Export Academy LIVE!
  • Green Trade and Investment Expo
  • Growing your Agri-Tech Business – Does your business have what it takes to take flight?
  • DIT Education Day
  • DHL Global Trade Webinar on trading with Canada
  • The Export Shed: Leveraging the benefits of the Japan Free Trade Agreement
  • Exporting – hassle or high income?

Events will take place in-person and virtually, providing helpful and informative advice on how to trade internationally or expand your global footprint. Register your details to sign up to the events on offer. 



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Retailers are in for a tough festive season

Brands and retailers could be in for a tough festive season after Intuit QuickBooks reveal the results of their Holiday shopping survey showing low consumer confidence and bigger demand for experiences. 9,700 adults and 3,000 small businesses in the United States, Canada, and the UK were surveyed.

Inflation

Due to rising costs consumers are planning to buy less gifts than usual this year. 66% of USA respondents, 67% of Canadian respondents and a staggering 73% of UK respondents said they will be purchasing fewer gifts for family and friends this Christmas.

Eight out of ten consumers will cut spending if the economy continues to get worse, showing a lack of confidence in the current economic state. Fortunately for ecommerce companies this is pushing consumers to spend more online, over seven out of ten consumers surveyed are shopping online more often to find the best deals. So be sure to get those deals on display.

Experiences

There seems to be a growing desire for experience gifts, especially in the USA and Canada. Consumers are still enjoying their returned freedoms and feel that experiences like entertainment and dining out allow them to do more of what they missed during the pandemic.

The impact of a tough festive season on small businesses

The sad reality is that small businesses will be hit hardest, as they continue to rely heavily on festive spending and getting consumers to spend this year is even more important than last. 79% of USA respondents, 72% of Canadian respondents and 82% of UK respondents say their financial health is more important in the upcoming festive season. These results show that although all countries are facing challenges the UK are certainly feeling the pressure of the recent economic turmoil.

Small businesses are urged to keep on top of trends and offer deals and discounts to entice more spenders.



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99 days left to use up non-barcoded stamps

There are only 100 days left for you to use any non-barcoded stamps. After 31 January 2023 Definitive stamps will not be valid for postage unless they carry the unique barcode.

Customers are advised that if they cannot use their non-barcoded stamps before the deadline, they should swap them for barcoded ones free of charge. There is no deadline on when you can swap out your stamps, so if you happen to find any after January 31st you can still exchange them for valid ones.

The 100-day countdown to use up existing supplies of Definitive stamps has now begun. Many of us have stamps kept in drawers and wallets, or in a tray on a desk or tucked away on the mantlepiece. With Christmas approaching, now is the perfect time to use them up. If that is not possible, customers are invited to swap them for barcoded stamps of the same value, completely free of charge.

– David Gold, Director External Affairs & Policy, Royal Mail

There are some non-barcoded stamps that can be used after the deadline. Customers can continue to use Special Stamps issued on a theme or to commemorate special events and non-barcoded Christmas stamps, as these will continue to be valid for postage. These cannot be swapped for barcoded stamps.

The unique barcodes now used on stamps can facilitate operational efficiencies, enable the introduction of added security features and pave the way for innovative services for customers.

Mail posted with non-barcoded Definitive stamps after 31 January 2023 will be treated in the same way as if there is insufficient postage on an item. Any item that has insufficient postage may be subject to a surcharge.



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DPD to automate cross-border compliance

DPD has partnered with Eurora and will use their Artificial Intelligence and machine learning backed platform to automate the allocation of product classification (HS) codes and cross-border compliance with the export control rules applied in the European Union, the United Kingdom, and the United States.

This partnership will enable DPDgroup, which delivers 2.1 billion parcels yearly, to enhance its quality and compliance processes whilst lowering costs of customs processing.

With Eurora’s services, we want to support our international growth. We plan to use Eurora’s solution to improve our international operation, namely product classification and international compliance

– Etienne Chaigne, Director International IT Solutions, DPDgroup

If you use DPD to ship internationally, you’ll like this development as, frankly, cross-border compliance is becoming a bigger headache every year so automation is a key step to making your life easier.

The allocation of product classification (HS) codes and export control classification (ECCN code) is a pivotal step within the export process – These classifications are needed to prove all restrictions and license requirements have been duly checked by the shipper before exporting an item.

Eurora’s compliance platform processes up to 5,000 request per second with 98% accuracy. As there are more than 15,000 10-digit commodity codes in EU alone, it is impossible to match this speed and cost with manual or hybrid methods, most used today.

Eurora’s AI uses over 500 million records of training data from real transactions of the world’s largest logistics service providers. The platform can be used by online sellers, marketplaces, logistics and postal companies to automate tax and duty declarations and assign the appropriate HS code.

Eurora and the DPDgroup have been closely working together since the beginning of 2022 to elaborate the rules of different jurisdictions, containing a wide range of classification rules and restrictions that have been ´learned´ by the Eurora machine

– Marko Lastik, founder and Group CEO, Eurora


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Top ten toys on Amazon revealed in time for Christmas

It’s that time of the year when seeing Christmas related things becomes unavoidable. On theme, Amazon have announced the top ten toys that are predicted to top Christmas. If you dabble in kids toys, this is a great time to have a look at what product brands are expected to be selling well leading up to the day.

This year’s list captures the latest trends including pretend play, top franchises like Star Wars, tech-led educational toys, and toys under £20 for both great value and fun. This year, hundreds of toys will also be donated and delivered by Amazon UK and long-time partner Barnardo’s to vulnerable children across the UK, to help spread a little joy this Christmas.

In a year where less is more for many families, we are offering options for all tastes and budgets this season, including tens of thousands of toys under £20 across Amazon, so our customers can find that perfect gift this Christmas. We want everyone to have the chance to experience the happiness that playtime brings, so hundreds of this year’s top 10 toys will also be donated and delivered by Amazon UK and Barnardo’s to vulnerable children across the UK.

– Matthew Redfearn, Toys Category Leader, Amazon UK

Amazon UK’s Top Ten Toys for Christmas 2022

The most interesting top toy for me is the dentist kit, perhaps people are eager to train their little ones up to be dentists in hopes they don’t have to rely on long waiting lists.



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How will Black Friday differ in 2022 vs 2021?

Black Friday is fast approaching, but with the world, and the UK in particular, in turmoil, what can we expect and how will Black Friday differ from last year? Vladi Shlesman, Managing Director EMEA of ChannelAdvisor, shares his thoughts on how Black Friday will differ in 2022 vs 2021:

How will Black Friday differ this year?

Preparation ahead of the critical peak period takes on additional importance during tough economic times. And while no one is arguing 2021 was easy, this year every hard-earned customer needs to have a positive experience, whether shopping in store or online. Deliveries need to arrive on time and with disruption across supply chains, building relationships with multiple carriers is crucial.

Managing inventory levels will be critical, mapping existing stock and considering historical demand to make informed judgements on which products to push through campaigns.

What should our shipping and returns execution focus on?

Those that don’t already offer an express shipping offer should bring in the option for those that need products quickly, even if they charge extra for the service.

If you offer fast delivery then hitting the targets is crucial. Once volume ramps up, ensuring every product arrives on time becomes more challenging, but is critical to avoiding negative reviews. 

Extending your returns policy may encourage more sales as those buying gifts will want a longer window in-case the recipient wants to exchange or return the present. 

Where should our marketing efforts be directed?

Utilising all the tools available on marketplaces alongside promotional marketing campaigns, will give you an advantage, but this will need to be paired with positive customer experiences such as responding to queries efficiently. This will help to drive more positive reviews and give consumers confidence when making a purchase.

Every product description needs to be spot on, giving accurate information and highlighting the areas that the consumer really cares about. Reviews will take on added importance as consumers are likely to be extra cautious with each purchase and getting the description right will result in fewer returns and higher customer satisfaction.

Despite all the turbulence, brands that focus on continually adapting to consumer preferences and meeting consumers where they shop should feel confident about this year’s peak season.”



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Energy saving device purchases on the rise

Purchasing patterns among UK consumers are beginning to shift as shoppers modify their buying habits in response to the cost of living crisis, according to latest trends seen by OnBuy. Up-to-date market statistics show that Britons are preparing for the economically rocky months ahead by making shrewd purchases that will help them combat surging energy bills.

Data from online marketplace OnBuy shows sales of products that could provide long-term savings, like radiator reflectors, draught excluders and air fryers, have soared by thousands of per cent. According to the OnBuy CEO, Cas Paton, the trend is evidence of an ever-increasingly knowledgeable consumer in Britain, who is preparing for the cold months ahead with smart purchases.

Other items that have seen drastic sales increases, such as household insulation, work to keep heat within the home, therefore resulting in reduced energy usage.

This growing trend, according to Cas, is understandably emerging in response to the ongoing cost of living and energy crises, which have resulted in record-breakingly austere financial forecasts. A typical household energy bill is expected to rise to £2,500 per year from the 1st of October.

As a nation, we are going to feel the effects of ongoing crises on energy and cost of living this year, with energy bills going up within the next week and inflation expected to increase even further.

In response to these crises, we are seeing some quite remarkable consumer trends, as it’s becoming increasingly clear that shoppers are shifting their purchasing habits in response to the economic outlook. We are seeing drastic increases in the sales of items that work to reduce energy usage, such as household insulation and radiator reflectors, which both help keep heat inside the home.

Ultimately, what this tells us is that the British buyer is becoming an increasingly savvy spender. This is a surprising, unprecedented, and frankly fascinating development, which lays bare the ever-evolving nature of consumer trends.”

– Cas Paton, CEO, OnBuy

According to Cas, the trend began almost a year ago, with OnBuy sales data from November 2021 to January 2022 showing that convector heaters, which run on electric, and indoor butane-powered heaters, were among the top sellers over the period.

However, the economic landscape has worsened considerably since then and increased energy bills, along with weekly headlines about crises in energy and cost of living, have resulted in more consumers adopting new spending habits.

Data from this month shows sales of clothes dryers and airers soaring by more than 6000%, as households avoid energy-guzzling tumble dryers, while sales of electric blankets have skyrocketed by up to 1,350%. According to MoneySavingExpert it costs roughly 3p an hour to run an electric blanket, meaning that average weekly usage would add up to just £1.47 – making them a cost-efficient alternative to central heating.

Elsewhere, air fryers, which can operate at half the energy usage of an oven have seen a staggering surge in sales this year, with OnBuy data showing an 800% increase for some models in September.

Meanwhile, over the course of a single week in August, sales of household insulation increased 1200%. While the surge could appear as an anomaly, it makes more sense in light of expert insight around energy usage. According to Northern Energy, poor wall insulation accounts for 35-45%* of heat lost in the home – resulting in lost energy and wasted money. Elsewhere, experts believe around 25% of a home’s heat is lost through lofts and attics, a loss that can be mitigated with good insulation.

Purchases as we’ve seen over the past year, and especially within the past few months, clearly represent a financial commitment, however, consumers appear to be telling us that they believe these expenditures will pay off long-term. They might just be on to something!

– Cas Paton, CEO, OnBuy


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How Kostüme website showcases seasonal stock

What do you do when you’re a business that needs to regularly transform your online storefronts to exhibit exclusive, small-batch seasonal apparel created with exclusive artist collaborations? In the case of British cycling lifestyle brand Kostüme the answer is to embrace BigCommerce’s headless technology which offers the flexibility to rebuild your website page quickly, easily, and as often as is required.

In very simplistic terms, headless technology uncouples the content from the software. BigCommerce offers the commerce layer and allows developers to choose the most appropriate platform (e.g. a content management system) for the user to create the content. The two then talk to each other via APIs enabling brands and retailers to quickly rebuild webpages and push them live without needing developers to recode entire pages.

The launch comes at a time of growth and transformation for cycling and art. In 2020, the UK reported the highest level of cycling on record, accelerating a trend of increasing diversity in the sport. With the cycling apparel industry projected to be worth $5.7 billion by 2025, Kostüme responds to both trends with exceptional content and modern technology that empowers artists to share their work in new mediums, whilst allowing a diverse new generation of riders to express themselves.

Kostüme was founded to disrupt the status quo in an industry that disproportionately focuses on hardcore technical racewear. By developing uniquely stylish, durable and highly functional products, our aim is to help a diverse new generation of cyclists to express themselves however they choose to ride. Achieving this ambition would not be possible without BigCommerce. Development often requires choosing between a cookie-cutter solution, or a large, expensive team. BigCommerce offers the best of both worlds, with the flexibility to create a truly bespoke experience without needing a large development team, and the scalability to support our growth. You can only build a brand once, and BigCommerce ensured that this vision was possible from day one.

– Ed Bartlett, founder and CEO, Kostüme

Each new Kostüme collection features unique artwork commissioned from world-class artists, with the apparel made entirely in Europe using premium recycled materials. Its first release, #Edit001, recently launched for pre-order and features a collaboration with multi-award-winning UK op art duo, Kai & Sunny. Known for their mesmeric, hand-painted line works, their style echoes the energy, colours and movement experienced while cycling. 

Kostüme is an innovative British brand with a unique model that is changing the cycling apparel industry, something in which we’re extremely proud to play a part. BigCommerce helps companies achieve their vision for and at all stages of growth, offering the flexibility needed to create powerful and custom online storefronts. As a patron of the British Fashion Council, BigCommerce is passionate about the potential of ecommerce to drive the UK fashion industry forward and to help UK fashion retailers leverage the power of our Open SaaS solution to drive efficiency, agility and sales.

– Jim Herbert, senior vice president and general manager of EMEA, BigCommerce


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Consumers seeking better value for money

Consumers seeking better value for money

New research from American Express reveals British shoppers are increasingly seeking better value for money, quality, and convenience during the current economic climate, offering retailers new opportunities to engage customers and drive loyalty.  

According to the survey of 2,000 UK consumers, over three quarters (77%) of Britons are increasingly focused on value for money, with 71% saying they proactively look for sale items when shopping. It’s also clear that customers are looking for more support from businesses on price, with almost seven in 10 (68%) believing that retailers could do more to help counter rising prices. 

The research also points to signs that the retail environment is set to become even more competitive, as almost a quarter of shoppers (23%) are seeking out the best deals rather than sticking with their usual retailers. Additionally, over half (52%) of consumers say they are more likely to shop with a retailer that has a loyalty scheme, and 61% believe retailers can do more when it comes to rewarding them for their custom; indicating loyalty schemes are becoming a key differentiator for consumers. 

Unsurprisingly, six in 10 (60%) respondents say a convenient shopping experience remains a high priority when spending with a retailer. But with two thirds (65%) valuing businesses that accommodate last-minute purchases and quick delivery, retailers need to keep a positive customer experience front of mind to stay ahead of competitors.  

Against a backdrop of escalating cost-of-living pressures, the quality of products is also being interrogated; 62% of UK shoppers believe they have seen a dip in the quality or size of products in the last few months as retailers grapple with supply chain challenges, with almost half (47%) citing they prefer to buy fewer, better-quality items.  

People’s shopping priorities are understandably changing rapidly in line with the times, with a bigger focus on value and closer eye on quality. It’s important that retailers, as always, stay close to their customers and react quickly in response to their changing needs.

Offering a winning customer experience both in-store or online should also be front of mind as consumers continue to prioritise convenience and ease when they shop. These can be real points of differentiation in a more competitive market and something American Express is focused on with our support of retailers large and small. Finding ways to go the extra mile for their customers through loyalty or reward schemes, for example, can help drive repeat custom and keep their business ahead of their competitors.

– Daniel Edelman, Vice President & UK General Manager, Merchant Services at American Express

Additional findings include: 

  • Appetite among shoppers remains for big ticket items and leisure spending, with 42% who are still spending in this area saying they are dedicating the largest amount of their disposable income to holidays. And with 72% of consumers saying it remains important to treat themselves, it is clear shoppers are still prioritising ‘feel-good’ purchases 
  • There’s an opportunity for retailers to find new ways to attract and engage customers and personalise their offer, potentially with targeted offers or discounts, especially as over four in ten (44%) shoppers say they are willing to share their personal data for a better shopping experience. 


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Arrow XL to strike this month



The workers of another courier service, Arrow XL are planning to strike this month. As reported by Unite who represent 350 workers who work for the company, similar to Royal Mail workers, this strike is a dispute over pay.

Arrow XL are one of the key providers of two-person deliveries across the UK for a number of major retailers including Amazon.

Arrow XL workers’ pay starts at just £9.50 per hour, the legal minimum wage. The argument is that whilst the highest paid director took home over £500,000 in 2021, this year the workforce, which includes drivers, warehouse operatives and customer care centre workers, has been offered just five per cent on their pay, which, with the real rate of inflation (RPI) standing at 12.3 per cent, is a substantial real terms pay cut.

Arrow XL bosses are on huge salaries but are demanding low paid workers take a pay cut. This is just not acceptable.

This is another dismal case of a profitable employer and owners, the extremely rich Barclay family, who can easily afford to pay properly but are refusing to do so.

Arrow XL needs to put a much better offer on the table or face disruption ahead of Christmas because Unite will be providing our members with the union’s complete support throughout this dispute.”

– Sharon Graham, general secretary, Unite

When will the strikes take place?

Strikes will begin on Monday 24 October and then will take place on every Monday, Wednesday and Friday until Christmas Eve.

Arrow XL is part of Logistics Group Holdings Ltd, which is owned by Sir David and Sir Frederick Barclay Family Settlements. Arrow’s latest accounts reveal that Arrow XL’s turnover increased by 27 per cent in 2021 and it recorded a £1.9 million profit.

The drivers are spread across the UK, but the majority are attached to four hubs which are in Airdriem, Enfield, Wigan and Worcester.

Strike action will inevitably cause severe disruption to Arrow’s customers, but this dispute is entirely of the company’s own making. It has had every opportunity to make an offer which met workers’ expectations, but it has failed to do so.”

– Adrian Jones, national officer for road haulage, Unite


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TikTok to open fulfilment centres in the U.S.



Upon first hearing this news reported by Axios, you might be wondering why TikTok would need fulfilment centres but if we look at the ecommerce growth of TikTok, we can piece the decision together.

When TikTok first launched it became popular quite quickly, creating chaos, it was like marmite, some loved it and some hated it. Scrolling through short clips became an addictive pastime for many and it wasn’t long before brands and businesses realised the potential to grow their business on the platform, many even going on to become ‘TikTok famous’. Today, TikTok’s position in the ecommerce world is promising.

TikTok’s journey to fulfilment

As you may be aware, TikTok has and continues to launch it’s ecommerce feature TikTok Shop across key markets. It enables merchants, brands and creators to showcase and sell products directly on TikTok through in-feed videos, LIVEs, and the product showcase tab. With warehouses and fulfilment centres, TikTok will extend their capabilities, keep a close eye on things and see the buyers journey through from start to finish.

To further confirm that we will soon see TikTok fulfilment centres popping up, the platform are looking to hire a Business Solutions and Merchant Development Manager, Global Fulfilment Centre in Seattle.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our global fulfillment centre team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

– TikTok, Job description

It looks like Amazon may soon be facing even more competition when it comes to the logistics of an ecommerce business.



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Evri opens new depot in Maidstone



Evri have opened a new a new distribution depot in Aylesford, Maidstone at Panattoni Park, Bellingham Way. The additional space will expand on Evri’s parcel handling capabilities whist creating new jobs in the area.

The opening of the new 78,794 sq ft warehouse which became operational on October 9th, created around 50 full time jobs and 100 part time jobs.

The new facility can handle over 220K parcels each day, over double as many as its previous site a few miles away, with the ability to operate 24/7 if required.  It forms part of the ongoing investment programme by Evri to expand its capacity to meet the huge demand created by people shopping at home during the pandemic and the continuing growth in the sector. 

To support Evri’s ESG commitments, the new depot comes complete with EV charging as Evri now has 30% electric vehicle ParcelShop fleet, smart lighting, rainwater harvesting, low carbon heating, solar panels and is built to BREEAM ‘Excellent’ certified specifications. 

We are all very excited to have moved into our new home. It shows the faith the business has in Team Maidstone to deliver a world class service from this world class facility. We are all very grateful for this opportunity and would just like to say a big thank you to everyone who has helped make this happen.

– Gemma Jones, Depot General Manager, Evri


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115,000 posties strike today for a “dignified, proper pay rise”



Sellers will be over the moon today as 115,000 posties strike, aiming to get a “dignified, proper pay rise”. If they still can’t rustle enough feathers, expect further strikes towards the end of October, through November and into December.

The members of the Communication Workers Union, representing Royal Mail Group workers are striking today, following the union’s ballot for strike action over pay, which saw members vote by 97.6% on a 77% turnout to take action. The union is demanding that Royal Mail Group make an adequate pay award that covers the current cost of living increases for our members.

115,000 Posties strike to avoid reduction in living standards

Management imposed a 2% pay rise on employees, who were classified as key workers throughout the Covid-19 pandemic, through executive action earlier this summer but it doesn’t take into account the current economy.

The impact of inflation, and the reality that it could sour to 18% in 2023 is being felt by many, including the businesses who rely on posties for deliveries. To avoid a reduction in living standards due to inflation, posties will continue to strike until they are given a payrise.

There can be no doubt that postal workers are completely united in their determination to secure the dignified, proper pay rise they deserve.

When Royal Mail bosses are raking in £758 million in profit and shareholders pocketing in excess of £400 million, our members won’t accept pleads of poverty from the company.

Postal workers won’t meekly accept their living standards being hammered like this any longer, and the leadership of Royal Mail must recognise this sooner rather than later.

Our members deserve a pay rise that rewards their fantastic achievements in keeping the country connected during the pandemic, but also helps them keep up during this current economic crisis.

We won’t be backing down until we get just that.

– Dave Ward, General Secretary, CWU


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New large parcel conveyor unveiled in Royal Mails Gatwick Mail Centre



Royal Mail have recently unveiled its first new large parcel conveyor in Gatwick Mail Centre to support the automation and customer tracking of parcels weighing up to 30kg.

Alongside the Gatwick Mail Centre, Royal Mail have said that they will soon be launching a large parcel conveyor in their South Midlands Mail Centre with the potential for additional launches in mail centres across the UK in the future. These two initial Mail Centre’s have been chosen as they currently handle the most oversized parcels in the network.

The new conveyer is designed to process around 3,000 large parcels per hour, the machine is fitted with a dimension, weight and scanner system designed to handle bulkier items. This provides Royal Mail with a rich source of more accurate data that enables managers to more efficiently pack and route collection vehicles, thereby helping to reduce operational carbon emissions.

We are working hard to transform the Royal Mail operation to process all parcels more efficiently so that we can deliver an even better experience for our customers. By investing in machines that can process bulkier and heavier parcels, we are putting in place the building blocks for higher levels of customer tracking and transparency. This new large parcel conveyor is just another example of how we are investing in reinventing Royal Mail for the future.

Grant McPherson, Chief Operating Officer at Royal Mail

Royal Mail is pursuing an ambitious programme of automation. In March 2022, it reached the milestone of 50% parcels automated – up from 33% the previous year. The business is aiming to reach its overall target of 90% parcel automation by 2023-24.

In June, Royal Mail opened its huge new North West Super Hub in Warrington which can process more than 800,000 parcels a day. Its Midlands Super Hub, based in Daventry, is on track to open in Summer 2023 and when operational, will be able to process more than one million items per day. 



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Shopify agree to adopt new practices to make it safer for EU consumers



Shopify have agreed to adopt new practices that will make shopping safer for EU consumers, bringing it in line with EU rules.

Following discussions with the Commission and the CPC Shopify will be making some changes that will make it harder for bad actors to use Shopify as a way to target vulnerable consumers. Shopify has now committed to create a fast and effective ‘notice and action’ procedure for national consumer authorities and to change its templates to push traders to be more transparent towards EU consumers.

Almost 75% of internet users in the EU are shopping online. This is a huge market for scammers and rogue traders to exploit, and they will continue to do so unless we act. We welcome Shopify’s commitment to ensure that traders operating on its platform are aware of their responsibilities under EU law, and are taken down if they break the rules.

– Didier Reynders, Commissioner for Justice

Shopify’s commitments:

To address the issue of web shops providing insufficient information about their companies, as well as missing mandatory information on consumer rights, Shopify have committed to the following:

  • Designing its templates for web shops contact pages and generators for Terms and Conditions, Privacy Policies and Refund Policies to include fields for company information and contact details;
  • Providing clear guidance to traders on the applicable EU consumer law;
  • Providing company details about any EU trader when requested by any national consumer authority.

To address the issues outlined, Shopify will be taking down the concerned web shops, as well as providing the relevant company details. Such breaches could include, for instance, fake scarcity claims, pressure selling, counterfeit goods, or undelivered products. National consumer authorities have also agreed to reinforce their cooperation with the Canadian Competition Bureau against Shopify traders that are not based in the EU/EEA.



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USPS announces new prices for 2023



The USPS have announced new prices that will take effect from January 22, 2023. These new rates mean US senders will see First-Class Mail prices increase approximately 4.2 percent to offset the rise in inflation.

The prices need to be favoured by the commission but have already been approved by the Governors of the U.S. Postal Service.

The new prices include a three-cent increase in the price of a First-Class Mail Forever stamp from 60 cents to 63 cents. The price for 1-ounce metered mail will increase to 60 cents, and the price to send a domestic postcard will increase to 48 cents. A 1-ounce letter mailed to another country would increase to $1.45. The Postal Service is also seeking price adjustments for Special Services products including Certified Mail, Post Office Box rental fees, money order fees and the cost to purchase insurance when mailing an item.

he proposed Mailing Services price changes include:

Letters (1 oz.) will increase from 60 cents to 63 cents.

Letters (metered 1 oz.) will increase from 57 cents to 60 cents.

Domestic Postcards will increase from 44 cents to 48 cents.

International Postcards will increase from $1.40 to $1.45.

International Letters (1 oz.) ill increase from $1.40 to $1.45.

As operating expenses continue to rise, these price adjustments provide the Postal Service with much needed revenue to achieve the financial stability sought by its Delivering for America 10-year plan. The prices of the U.S. Postal Service remain among the most affordable in the world.

– USPS


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South Korea’s Naver to acquire second hand marketplace Poshmark



South Korean tech platform Naver are planning to acquire second hand online marketplace Poshmark for approximately $1.2 billion. Both companies have entered into a definitive agreement under which Naver will acquire all of the issued and outstanding shares of Poshmark.

Poshmark have been gradually growing their presence as a key player in the U.S. Last year the platform launched a grant program for sellers in the country and managed to secure a 10-Year Partnership Award from the U.S. Postal Service earlier this year. This acquisition will help them level up globally.

The combination will create the strongest platform for powering communities and re-fashioning commerce. Poshmark is the definitive brand for fashion in the United States that provides a social network for buying and selling apparel. Naver’s leading technology in search, AI recommendation and e-commerce tools will help power the next phase of Poshmark’s global growth.

The transaction will create a global player in online fashion re-commerce by combining Poshmark’s unique discovery-based social shopping platform and deeply engaged community with Naver’s technological prowess in upleveling the e-commerce experience. Poshmark will also leverage Naver’s proven expertise and track record in Asia and its significant expertise from backing and investing in other fashion and consumer-to-consumer (C2C) e-commerce platforms globally.

The combination accelerates Naver’s strategy to build a global e-commerce community portfolio to capture the growth in large markets around the world, including Poshmark’s home market of North America. Together, the companies expect to increase purchase conversion rates, deepen user engagement, create an industry leader in livestreaming commerce, and enhance the unique relationship- and discovery-based experiences that are driving fast-growing re-commerce verticals.



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Partnership between DHL and BigCommerce announced to U.S. merchants

DHL and BigCommerce partnership supports global growth of U.S. merchants

DHL, have announced a new partnership with BigCommerce that aims to help online business owners across the U.S. capitalize on opportunities to expand globally.

We are looking forward to working with BigCommerce and potentially helping their merchants across industries strengthen their global reach, As the needs of small startups, mid-market businesses and large enterprises continue to evolve and heighten, we will be able to further support B2B and B2C BigCommerce merchants by offering quick, reliable and expedited shipments that will help maximize their cross-border potential.

– Greg Hewitt, CEO at DHL Express

BigCommerce merchants that join the program will receive discounted rates from DHL Express. Program participants will also have special access to DHL shipping and logistics professionals who can potentially help unlock global sales opportunities, and take the mystery out of shipping internationally.   

Merchants will also have access to DHL’s On Demand Delivery tool, which provides their customers with proactive notifications and offers flexible delivery options worldwide.

Our partnership with DHL further illustrates our commitment to providing merchants access to the highest-caliber technologies and service providers available in the industry, DHL shares our desire to help merchants sell more and grow faster to maximize success, and we look forward to working together to mutually support customers.

– Russell Klein, chief commercial officer for BigCommerce


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Learn from M&S Marketplace Strategy

Learn from M&S Marketplace Strategy

Get your ticket today for ChannelX World, taking place in-person in London on the 13th of October, to hear from Tom Flintoff, Head of Marketplaces, International Ecommerce at M&S and gain an insight into the M&S marketplace strategy.

Book your ticket for ChannelX World. Merchants, retailers and brands can attend for free by using the code CHANNELXFREE at the basket. Limited number available.

Marketplace expansion is a key strategic growth area for the M&S International business. As they move to become a digital first global retailer this session will provide an overview of the M&S marketplace strategy with a focus on the challenges they are facing into as they expand on this new selling channel.

Tom is Head of Marketplaces within the M&S International division. In his position, he is responsible for developing strategic partnerships with new and existing marketplace partners in key markets outside the UK and will share his experience and learnings of taking a British brand global with marketplace partners.

We asked Tom what he’s personally looking forward to at ChannelX World and top of his list is meeting and hearing from other like-minded professionals in the marketplace space in the first conference dedicated to this topic!

Tom wants to understand the different approaches retailers and brands are adopting for marketplace growth and accelerate learnings on how to succeed on specific marketplaces.

Turning to Tom’s closing keynote, which you can attend by registering for Channel World, he will share an overview of how M&S is approaching expanding Internationally via. Marketplaces and the challenges they are facing and the M&S marketplace strategy put in place to overcome these challenges.



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Etsy make return policies more flexible



Etsy have recently made their return policies more flexible allowing sellers to set different return policies for each listing in their shop instead of just one return policy for the entire shop.

This news will please many sellers who offer personalised and made-to-order items as buyers requesting refunds on these types of products are not straightforward. The items will be much harder to sell and in some cases such as for perishables or intimate items, unsellable.

In order to make sure all buyers on Etsy have a consistent experience, we will be moving away from shop wide policies in favor of listing specific policies. If you have an existing return policy, we ask that you update to the new listing-specific policies by October 31, 2022. With your feedback and input, we’ve created simple to use tools that allow you to edit your policies, and you can make changes any time after October 31.

– Etsy Community Manager

Whilst understanding that Etsy have an image to uphold, Flexibility in returns policies are very important for sellers of handmade and unique items. It is surprising to see that it hadn’t been implemented sooner. Sellers know best what should be in place to ensure they are protecting their businesses and shop. What makes an item as returnable should be, for the most part, up to a buyer and the ability to clearly outline this in the policies should be easy. It is then up to the buyer whether or not they still want to make the purchase.

You can take a more detailed look at the extended return policies and read the FAQ in the announcement here.



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Ecommerce SNAFU – Swearing & Cancelled Deliveries

The past week saw both DPD and Tesco hit by tech problems. DPD had a SNAFU when their chatbot started swearing at customers while Tesco had ...