There are some Royal Mail changes coming from the 1st of October to their service terms and conditions which you’ll want to be aware of. you can keep up to date with all updates on the Royal Mail website.
Changes to items sent via Royal Mail 24 and 48
From the 1st of October 2021, customers posting via Royal Mail 24 and Royal Mail 48 will be required to provide an accurate weight and pre-advice for each item, unless they are using Royal Mail’s Basic Barcode solution or are a flat rate customer.
(A flat rate is a standard charge calculated by Royal Mail based on your posting profile for each Royal Mail 24 and Royal Mail 48 item where such standard charge applies for a fixed period of time.)
Changes when sending items to the Isles of Scilly via Royal Mail Tracked
From the 1st of October 2021, postcode areas TR21-TR25 in the Isles of Scilly will be added to the delivery aim exclusion list for Royal Mail Tracked 24 and Royal Mail Tracked 48 services.
Hopefully marketplaces will clock this change and not hold you to the same delivery expectations as for the rest of the country.
Changes to Royal Mail Business Collections – Monthly Payments
Royal Mail changes to how the handle late payments for Business Collections service mean it’s best to pay on time!
From the 1st of October 2021, for customers paying for their collections on an agreed monthly fee basis, failure to make payment for two or more consecutive months will result in a mandatory move to payment by Direct Debit or an Annual Payment account.
If a customer is unable or unwilling to move to the new payment method, then this will result in a termination of their collection service.
Changes to Royal Mail Business Collections – Pro Rata Refunds
From the 1st of October 2021, any customers who meet the required spend criteria and are successful in their application for a free business collection will be entitled to a pro-rata refund for their collection fees.
The pro-rata refund will be calculated from the date on which you meet the qualifying spend criteria.
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