If you are despatching items destined for the EU at the Post Office, you should be aware that any parcel containing gifts or goods must now have customs form attached to it.
The UK’s exit from the Customs Union means that customs declarations which apply to non-EU countries has been extended to EU counties. A form does not have to be completed if you are sending a letter, postcard or document to an EU country.
Around 45% of the total international parcel traffic received by Post Offices in Great Britain goes to EU destinations. The Post Office is advising customers that they can pick up customs forms at its branches and complete them at home before returning to their Post Office to hand over their parcels in order to save themselves time. Forms are also available for download.
Who needs to complete a Customs form?
Required: England, Scotland, Wales
The new requirement applies to anyone posting a parcel from England, Scotland or Wales to EU destinations. This was already a requirement when posting a parcel to non-EU destinations.
Not Required: Northern Ireland
Customers posting a parcel from Northern Ireland to EU destinations are not required to attach a customs declaration form. However, they must continue to do so for parcels going to non-EU destinations.
Which customs form do you need?
Note that the sender is legally responsible for the information on the customs declaration, so it’s important to ensure that it is accurate and complete. This means for example, specifying ‘Ladies leather jacket’, not just ‘Jacket’.
Items sent via Royal Mail
For items worth up to £270, make sure you include a completed and signed CN22 customs label.
If you are sending your item by Royal mail International Standard or Economy, your Post Office branch can give you the appropriate (barcoded) CN22 label.
For items worth over £270, complete and sign a CN23 form. You can ask staff for help with this in your local Post Office branch.
Items sent with Parcelforce
Irrespective of value, items will require a customs declaration form which you can pick up in-branch. Any items sent with Parcelforce globalexpress will require the customs declaration form CP72 regardless of the destination.
“We know that over the past few weeks, many people will have been preoccupied with thoughts about Christmas and the pandemic. Postmasters are on hand to provide practical advice, particularly to small businesses, who regularly send parcels to the EU. Customers should also look out for a leaflet in branches that has information about the new customs declaration requirement.”
– Amanda Jones, Retail and Franchise Network Director, Post Office
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