We’re well into the New Year and the aftermath from the Christmas rush is coming to a close. It’s the perfect time to take a breath and review some of the tools and processes you’re using to run your ecommerce business. Following the news that Jodi Gaines has become Replyco CGO, today Replyco has unveiled exciting new features to smooth your customer support processes and speed up the service you can offer your buyers.
Replyco, is a message management tool built specifically to help online sellers and their team manage customer enquiries by giving them instant access to the information they need and reducing reply times. It plugs directly into eBay and Amazon, plus supports sales channels like Shopify, WooCommerce, BigCommerce, Magento and more. Key features include:
- Multiple sales channel support with unlimited stores
- SLA management
- Automated responses
- Rules and filters
- Intuitive user interface for easier organisation
- Reporting
- Team management approach with unlimited users
Since the launch in October 2019, Replyco has been working on a number of updates and new features requested by a growing customer base, including a newly designed Order Details screen.
Start helping customers immediately with instant access to orders — no order numbers needed.
With just a name or email address, you can access order details, tracking numbers and customer information from any store. And with the newly designed Order Details screen sellers can now…
- Quickly access customer, order and product details with 30 custom properties to choose from
- Easily customise order detail view with a new drag-and-drop feature
- Prepopulate relevant order information when responding to customers – No copy-and-paste
What sets Replyco apart from other solutions?
- Find what you need, when you need it with an intuitive, easy to use design.
- Replyco offers a 7 day free trial – no credit card required.
- Concierge phone, email and chat support available for ALL levels.
- Pricing based on ticket usage with unlimited users and sales channels. It’s by far the most economical help desk solution for online sellers, starting at just £25 per month.
To get started in a Free Trial, visit Replyco.com. You’ll be granted immediate access to your new account where you can begin setup on your own or engage a service representative through their in-app chat or via email.
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