Challenges and Opportunities for Brands to Improve Their CX in 2020 - and Other News

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

• We love our customers! Join us at #ModernCX in Chicago and save $700 off the onsite rate. Register with code IHeartMBX through Feb. 14. 😍#OracleMBX #marketing #commerce #sales #service: http://ora.cl/1RM74
• Mark your calendars! Our EVP and GM of @OracleCX, @rtarkoff and our VP of Corporate Marketing, @CavannaCM will announce the #Markies finalists on February 27th at 2:00 PM PT via Facebook Live. More info: http://ora.cl/bS0Co
• What's happening in #AdTech and #MarTech this year, how Gen Z buyers will influence the #experienceeconomy and what the programmatic landscape will look like in a cookie-free ecosystem: http://ora.cl/pu4DH w/ #OracleCX @rtarkoff
• Check out how DTC brands are creating seamless, customer-first experiences  http://ora.cl/sz0F5 #OracleCX #OracleSales #retail
• The workforce is changing, and buyers are changing. With that, expectations are changing. http://ora.cl/yo2Tr #OracleCX #CX w/ @rtarkoff

 

Oracle CX in the News:

Millennials Are Changing What Customers Want, and There's No Turning Back – Inc, 12.20.19

• Check out answer by Rob Tarkoff, EVP of Oracle CX and Oracle Data Cloud, on Quora.

 

Industry News:

Challenges & opportunities for brands to improve their CX in 2020 - Clickz., 2.10.20

• How can ecommerce brands overcome their marketing challenges to improve their customer experience? Here are the key findings and tactics to consider.

CX Pros Are Innocent! – Customerthink, 2.10.20

• Every company can be customer-driven as long as they honor their promise - delivering the value that customers care about - and achieve business results.

 

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