MoneySavingExpert.com has once again run a survey asking 9,500 consumers to rank delivery firms based on their experiences during 2019. Conducted just after the Christmas and January Sales peak, the MoneySavingExpert poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year and it looks like DPD has topped the table for the seventh year running.
The results of the MoneySavingExpert poll can be found in the table below:
|
|
|
|---|---|
| DPD | 63% |
| Collect + | 61% |
| DPD Local | 56% |
| Royal Mail | 55% |
| Amazon Logistics | 52% |
| UPS | 42% |
| Parcelforce | 41% |
| Fed Ex | 41% |
| DHL | 41% |
| UK Mail | 29% |
| Hermes | 29% |
| TNT | 23% |
| Yodel | 21% |
The results haven’t fluctuated much since 2017 and again, results between premium express services and cheaper economy services may be skewed on perception rather than reality. One bad experience could keep a consumers idea of a delivery company bad for a while into the future.
DPD top the MoneySavingExpert poll
It’s no surprise that DPD are still topping the table. DPD are a market leader with their tracking notifications, one hour (reducing to 15 minute close to delivery) time slots, online Predict & Follow My Parcel services and an excellent tracking mobile app. They are also taking sustainability very seriously making it appealing to consumers who like to know what impact their parcel delivery service is having on the environment.
“To be voted the best in any business seven years running is an amazing achievement, but to do it in our industry, with the level of change we’ve seen over that period and the huge number of variables we deal with every day, is truly incredible.
“We never rest on our laurels at DPD. The investment in our service and our network continues this year as we lead the industry forward again, this time on sustainable deliveries. Our aim is for 10% of our fleet to be electric by the end of 2020, giving us the largest all-electric delivery fleet in the UK.”
– Dwain McDonald, CEO, DPD
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