Toys R Us returns just in time for Christmas



Toys R Us has re-entered the UK market just in time for Christmas. The retailer returns with focus on ecommerce as shown through the launch of a brand new website which according to reports is selling nearly 14,000 toys from over 100 brands.

We are relaunching in the UK in 2022 as a brand new Toys ‘R’ Us and Babies ‘R’ Us, and we can’t wait to support you as we grow and develop together over the coming weeks, months, and years.

– Toys R Us

There has not been any announcements made on whether Toys R Us are planning a brick-and-Mortar return but parents across the UK are now able to access the range of toys and make purchases on the digital platform. By the looks of it, the retailer has even made a comeback in the U.S.

Considering the focus many brands are putting on ecommerce it wouldn’t be surprising to see their ambitions being largely digital minded. Could we speculate a marketplace in the future from the toy retailer?

A marketplace focusing on supplies for children is definitely an area just waiting to be tapped into. With there being press around hazardous toys bought from online marketplaces, parents will be looking for a trustworthy place to buy from but it needs to be done right. One of the major downfalls of Toys R Us was it’s inability to remain competitive both online and offline. The most it had going for it towards the end of it’s life in 2018 was nostalgia. Seeing all of those derelict buildings tugged on the heart strings of the British public but with no sign of those stores returning, there needs to be a good incentive for parents to return.

We’re back! We can’t wait to develop and grow with you and your loved ones, over the coming weeks, months and years!

– Toys R Us


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BigCommerce now on Google Cloud Marketplace

BigCommerce now on Google Cloud Marketplace

BigCommerce have launched on Google Cloud Marketplace, making it easier for global enterprise customers to modernise their ecommerce platform to expand audience reach and drive business growth.

With BigCommerce, enterprises on Google Cloud have direct access to prebuilt integrations with essential Google Cloud products and Google Cloud Marketplace partner apps and services that help propel omnichannel growth, fast time-to-value and low TCO, while providing a pathway to retire their Google Cloud committed spend. Enterprise customers can unlock a modern commerce experience with:

Opening our platform to enterprises through Google Cloud Marketplace gives them powerful ecommerce tools that work within the Google Cloud ecosystem to reach more people and drive sales at every stage of growth. Organisations on Google Cloud now have the freedom to customise and build solutions that work best for their unique business needs while having full control over their proprietary data, making it easier and more efficient for them to gather actionable insights that will drive their business forward.

– Sharon Gee, vice president, BigCommerce

BigCommerce & Google Cloud Marketplace

Scalable and Customisable Commerce Architecture

BigCommerce provides enterprises an innovative, open, modular architecture that can be customised to meet unique business requirements, while utilising the power, speed, flexibility and security of the Google Cloud platform.

Prebuilt Native Integrations with Google Products

With BigCommerce, enterprises can take an integrated approach to their ecommerce business by utilising Google BigQuery for reporting and analytics, Google Cloud for cloud services and Google Ads and Listings for promoting their products and increasing traffic to their site.

Omnichannel Solutions for Google and Beyond

With Feedonomics, enterprises can connect and optimise product listings across hundreds of global advertising, marketplace, search and social channels, manage inventory and orders and measure performance to improve conversion, ROAS and drive GMV growth.

Simplified Billing to Meet Google Cloud Committed Spend

By subscribing to BigCommerce, customers will receive a single service bill per month, paying all invoices directly to Google Cloud. As an added bonus, customers can recoup their BigCommerce fees to retire Google Cloud committed spend (subject to program availability and terms).

B2C and B2B merchants are increasingly seeking out ecommerce solutions that can seamlessly integrate with technologies built for growth at scale. With BigCommerce now available on Google Cloud Marketplace, enterprise customers can more easily deploy and get started growing their businesses with Google Cloud technologies, all from within their existing cloud environment.

– Dai Vu, managing director, Marketplace & ISV GTM Programs, Google Cloud


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2 Weeks to ChannelX World Conference

Presenting Brands & Retailers @ ChannelX World Conference

If you’ve not registered for ChannelX World conference, it’s time to do so as there are only two weeks before the doors open at the West London Novotel on Thursday the 13th of October.

With over 30 top speakers from the most important channels you sell on and from the country’s top retailers, the conference is a learning event you won’t want to miss. Plus there are 8 workshops to select from and 20 exhibitors on hand to assist with your business during the day.

I’d like to personally invite you to attend and meet up on the day – Merchants, retailers and brands can attend for free by using the code CHANNELXFREE at the basket. Limited number available, first-come-first serve basis.

At the ChannelX World conference you’ll hear from eBay, Amazon, TikTok, Fruugo, Wish, Secret Sales, ManoMano, Debenhams.com, Feelunique, and Hotter Shoes – all potential sales channels for your business with senior exectutives on hand throughout the day to discuss how they can help you grow your sales.

Plus the ChannelX World conference workshops, from eBay, Fruugo, Wish, GFS, Jitterbit, Luzern, and the Department for International Trade, offer smaller groups the chance to learn and get more in depth advice.

Naturally one of the most important parts of every conference is the networking so there will be breaks throughout the day, plus lunch and as the ChannelX World conference, draws to a close a drinks party, to give plenty of time to meet with colleagues, speakers and exhibitors.

Register for your free ticket today with the code CHANNELXFREE.



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Potential World Cup impact on Black Friday

Potential World Cup impact on Black Friday

Fergal O’Carroll, CRO at Scurri discusses the potential impact of the World Cup on Black Friday, as well as reviewing what could be an extremely fraught carrier landscape as the busiest time of year approaches:

With the World Cup taking place over peak season, and England playing the USA at the TV- friendly time of 7pm on Black Friday, what impact will it have on retailers? The truth is, it kind of depends how you look at it. Without wishing to ratchet up the cringe level too much, it could be a game of two halves!

One one hand it could be a massive distraction that takes huge numbers of shoppers out of the loop. On the other, it could be an opportunity to target your campaigns and offers to take advantage of a captive audience. Regardless of where you stand, it’s clear that the World Cup will have some impact on peak season. Given the general difficulty of making predictions about Black Friday shopping habits, it’s fairly safe to say that we can expect the unexpected. 

Changing customer behaviour

There are several reasons for concluding that what we know about Black Friday will have little bearing this year. Last year, for example, a rise in discretionary spending saw many online shoppers treat themselves and family to gifts and pampering products. 

A 2021 survey of 500 UK consumers found that the most popular purchases included clothing (42%) computer and gaming equipment (26%), and perfumes and fragrances (25%). However, with the general state of the UK economy, inflation, and the energy price cap hike in October, that discretionary spending could well evaporate. 

Also, the shift to hybrid working has triggered a huge change in customer behaviour and habits. Meaning, in effect, that buying patterns are going to be turned on their head. With a game going live slap bang in the middle of Black Friday evening, it’s bound to have some impact, especially when you consider how popular that time period is for shopping online. 

On the other hand half of the games involving the home nations will take place during working hours. So actually, this may represent an opportunity to get in front of the consumer, as they both work on computers and watch matches on TV. 

There’s good reason for suggesting that retailers should avoid targeting customers during the Black Friday game. There will be lots of competition for that critical space. A better approach could be to avoid annoyance, with non-intrusive, relevant content and campaigns to reach online targets before and after matches. 

There’s also the ‘grey’ Thursday phenomenon, a trend that has grown year-on-year. In 2021, half of British brands and retailers launched their sales ahead of the day.

Get inventive to compete

There’s no doubt that Black Friday is growing in significance for UK shoppers each year, with many actively searching online for the best deals. To compete with the big players like Amazon, who traditionally capture a huge chunk of this traffic, retailers are going to have to be inventive. 

Football related promotion codes, adverts and email subject lines may be the ticket to lure fans into making purchases in advance of settling down to watch their match. And let’s not forget, there are many people that do not have a stake in soccer, so be sure to target those that are not preoccupied by these games. 

Assuming you can get the targeting right, and capture your share of website traffic on the big days, the post-purchase experience you offer will play a major role in converting it. 

Flexible delivery options

For consumers, a major motivation for shopping online is the convenience, speed, and cost of delivery. We know that the majority of UK shoppers prefer when retailers offer a variety of delivery speeds. This could be standard delivery, click and collect, timed delivery slots, express delivery, you name it. Being able to offer flexible delivery options around Black Friday and peak season this year will be crucial, perhaps more so this year than ever. Royal Mail has announced 19 days of strike action in the lead up to Christmas, which will inevitably mean huge disruption to peak season deliveries. 

With less discretionary spending, shoppers will be looking for strong offers on higher value items, so offering free delivery could give a higher conversion rate. When retailers are launching their World Cup campaigns they could offer free shipping for new customers that sign up on purchases over a certain value. They also need to be conscious that they have flexible options including two man delivery services for bulkier items. 

One of the main advantages of having the right delivery management solution in place is the flexibility to add new carrier services, and switch between them quickly. Without the hassle and expense of having to integrate each new carrier, you have far more delivery services to choose from. 

With so much uncertainty over the impact of the World Cup for retailers, it’s important to control the controllables. The odds of customer disappointment and frustration are considerably higher in peak periods. That’s why avoiding the ‘own goal’ of delivery disappointment is key in safeguarding your customer experience.



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Amazon top UK channel for product research

Amazon top UK channel for product research

A global survey by ChannelAdvisor has found consumers in the UK trust Amazon for product research significantly more than any other channel, with social media found to be the least trusted platform.

The results of the 2022 eommerce consumer survey offer brands and retailers actionable insights into the current perspectives of online shoppers and found 48% of consumers in the UK trust Amazon for product research, compared to just 4% who trust social media.

Despite this lack of trust in social media, 22% of respondents said they discovered products through sites like Instagram and TikTok.

The survey results also revealed how inflation and rising costs are affecting consumer purchasing decisions and their priorities when conducting online research before or during an in-store shopping experience. Despite the cost of living increasing, three-quarters of UK consumers claimed they are spending the same amount or more online as they were compared to last year.

To stay competitive and agile in this changing environment, brands and retailers must first understand how, where and why consumers are shopping. There are certainly encouraging signs for those operating in the UK as, despite strong headwinds, consumers are still spending online. While consumers do look to continue buying, these purchases will be more considered, and understanding how these decisions are made will be vital.

– Mike Shapaker, chief marketing officer, ChannelAdvisor

Not only has Amazon has become the top channel for consumer research with nearly nine out of ten consumers using the ecommerce platform for assessing products, but retail media ads are also influencing consumer purchase decisions with 41% of respondents saying they’d purchased after seeing an advert on Amazon. It’s not enough just to list on the marketplace, brands need to ensure their advertising is getting eyeballs onto these listings.

Retail media advertising is becoming essential to increase product awareness with 32% of UK consumers having clicked on a sponsored or promoted ad that they saw on a marketplace or retail site in the past 12 months (which lags behind other regions as the global figure is 10% higher). 41% of consumers went on to purchase an item on Amazon after seeing an ad for that product on Amazon.



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Preparing for the biggest Black Friday in history

Preparing for the biggest Black Friday in history

Mark Elward, Chief Commercial Officer at Huboo, today shares his top strategies to help ecommerce businesses increase sales and prepare for Black Friday:

Since arriving in Europe almost a decade ago, Black Friday has grown to become one of the biggest online sales events of the year. But in 2021 the event was fraught with global supply issues, labour shortages and increased freight charges.

One year on and the situation has changed considerably. Most notably, the flow of trade between different countries has eased up, meaning that supply issues have largely been resolved. But the picture is far from rosy – the cost of living crisis means that retailers are facing ever-increasing financial overheads, while at the same time their customers are restricting spending to help combat spiralling costs.

Yet despite this highly challenging financial context, it’s predicted that 2022 will be the biggest Black Friday in history. So the question is, how can retailers leverage this global event to increase revenue, while tackling the financial pressures they are facing? Here are some top tips on how retailers can best prepare their business to maximise sales opportunities:

Use sales data to make smarter predictions

A deep dive into digital sales data is always a hugely valuable exercise, and one that online retailers should only skip at their peril when planning for Black Friday. Crunching past data can help businesses better understand their previous product sales and likely future trends, helping retailers map out the most impactful sales strategy for a busy retail season.

And what about companies that have only recently started trading? As they may not have the luxury of enriched sales data to call upon, they can instead turn to a wealth of online data sources to help them better estimate stock demands.

Poor forecasting may mean retailers either have insufficient stock, leaving them unable to capitalise on the full potential of Black Friday, or they may find themselves stuck with surplus stock in market. Tapping into sales data can support retailers’ demand predictions and allow them to plan stock accordingly.

Prioritise your sales channels (and manage them effectively)

Increasing numbers of savvy retailers are using a multi-channel sales approach in order to achieve greater reach and increase profitability. It’s worth these brands looking at how their product lines have performed across different marketplaces to decide where to focus their sales push during Black Friday and throughout the peak end of year season. To help with this decision-making, it can also be valuable for retailers to investigate the proliferation of similar products on online marketplaces. Product saturation will likely mean an eCommerce provider’s offering will be lost in the crowd, whereas a marketplace with a genuine product gap will increase the visibility of an online retailer’s products.

Also bear in mind that managing multiple channels can be time consuming and admin-heavy. To ease these headaches, eCommerce providers should look to implement technology that integrates channel management and fulfilment on a single platform, meaning that products from all sales channels and marketplaces will be accurately picked, packed and posted, with stock updated automatically across the board as items are sold.

Get stock into target markets early!

While the customs chaos caused by Brexit is largely under control this shopping season, retailers shouldn’t get complacent. The trading landscape today is far more unpredictable than the pre-pandemic, pre-Brexit world, so there are clear advantages to getting prepped as quickly as possible.

Getting products into markets in a timely fashion helps to protect retailers against unpredictable – and frustrating – border or freight delays. It’s not inconceivable that leaving things too close to the wire could see retailers missing out on the huge opportunities Black Friday brings.

Keep costs down

Although the cost of living crisis means retailers are grappling with increased operating costs, there’s no escaping that their customers are also being hit by record-breaking rising prices. This means eCommerce businesses are restricted as to how much of their costs they can pass on without risking even the most loyal customer going elsewhere for a cheaper deal. It’s clear that retailers must look for ways to reduce the price point of their goods while maintaining profitability.

One way of doing this is by reconsidering fulfilment options. For the independent retailer with full responsibility for their picking, packing and delivery, the average cost of fulfilling a single order in the UK is £3[3]. When you consider that this overhead increases with cross-border trade, it’s easy to see how fulfilment can erode an online retailer’s profit margins. eCommerce businesses should look to a tech-enabled fulfilment expert to not only reduce these financial costs, but also free themselves from the time-consuming activities that come with ensuring fulfilment is undertaken quickly and accurately.

Another way retailers can reduce the financial hit is by swapping out next-day or same-day delivery for economy delivery services. Moving towards this more affordable delivery option, which still falls within a customer’s 2-3 day expected time frame, is a quick and easy way to lower the price point of products. But, be mindful that while shoppers expect prices to drop, they demand that service levels remain premium.

While the exact scale of this year’s Black Friday event remains to be seen, what is clear is that it is still a hugely important sales opportunity for retailers of all sizes to tap into. But success takes effort – businesses need to forecast, strategise and move fast to get their products in place for what looks set to be one of the biggest retail events of the year.

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Q&A with Georgie Janion-Shaw, Novello Products

At ChannelX World, taking place on the 13th of October in London, we will welcome Georgie Janion-Shaw who share the story of how Novello Products was founded. You will also discover how Novello Products balances sales across Shopify and multiple marketplaces such as Amazon, Notonthehighstreet and Yumbles.

Located at the London Novotel West, ChannelX World will bring together marketplace, social and messaging retailing for the first time. Throughout the day you’ll meet a diverse range of businesses operating in different sectors and trading across an array of channels from marketplaces to social media and beyond. To hear from Dan, book your conference ticket here.

Q&A with Georgie Janion-Shaw

Who are Novello Products Ltd?

Novello Products Ltd (NPL) is a company formed of two parts; ‘brands’ and ‘tech’. On the ‘brands’ side we have a growing portfolio of consumer brands (Sistir, Tayuls and Lollylish currently) through which we offer unique, personalised products across coffee, tea, pet and confectionery categories. The ‘tech’ side is home to NPL’s systems which are at the heart of our own operations and also licensed to external businesses.

How did you start and what was your first brand?

I started NPL back in 2014 when my sister and I launched a coffee brand with five personalised products on Notonthehighstreet. The products were centred around fun coffee themes such as the ‘3am Blend’ for new parents and the ‘A Latte Luck’ coffee for a new job. Much to our excitement, we received our first order within two hours of going live and took it as a sign that our concept had scope. Our coffee (and now tea too) brand has grown significantly since then and is now well established on multiple 3rd party platforms as well as its own site.

We have also recently renamed the brand ‘Sistir’ which is a really exciting step in taking it to the next level. The new name is relevant to us in every way – my sister is represented in the ‘sis’ part of the name and also because ‘Sistir’ is pronounced ‘Sister’. Then having ‘stir’ within it is a cheeky nod to the fact that we are a coffee and tea brand. Those elements combined result in a little word play and a touch of fun – exactly what we are all about! Sistir has been the catalyst for NPL because in shaping Sistir and all aspects of the brand and operations, the larger opportunity to build further brands and develop the systems and technology to support them has presented itself.

On which platforms do you sell and which selling channels have seen the greatest success and which have posed the biggest challenges?

We sell on our own sites as well as third party platforms including Amazon, Notonthehighstreet, Etsy and Yumbles. For the first two years, we sold exclusively on Notonthehighstreet and have experienced an incredible level of success on their marketplace because our products play perfectly into so many of their gifting occasions as well as their personalised offering. We launched a small range of products on Amazon in 2020 and have seen remarkable success in a short space of time as a result. Amazon varies from the other platforms and has definitely been the most challenging in terms of set up and ongoing management but we continue to experience growth through the channel and are really excited about the opportunity it presents moving forward.

How do you manage sales across multiple channels? Which tech do you use?

We have built our own order management system to enable us to effectively and efficiently manage multiple brands and skus across multiple sales channels. This system centralises our orders, enables us to process them within minutes and outputs all data and the files we need to produce each order on a print on demand basis for immediate dispatch.

What’s the next step for Novello Products?

We have so many exciting initiatives in the pipeline for each of our brands and for Sistir in particular, expanding our distribution channels and launching outside the UK is imminent. On the tech side, we are continuing to develop systems to further streamline our processes and help other businesses with theirs. Watch this space!

What can the audience at ChannelX World expect to learn in your session?

I will share our story and journey to date, from selling a handful of skus on a single platform to now offering multiple brands and skus across multiple sales channels. I will delve into what has worked well for us, what has been challenging and the direction we’re moving in as a result. I hope that in doing so, each person who attends will walk away with a spark of inspiration which will aid their own business’s growth and evolution.

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28% Reduced Christmas budget for 2022

New research from American Express shows that, despite continued economic challenges, unsurprisingly Christmas remains an important event for a significant proportion of people. The nation’s smart-spending shoppers have started their Christmas budget early this year to ensure that this Christmas is a success… and it’s only three months away!

The survey of 2,000 UK consumers commissioned by American Express shows that 61% of shoppers say they will budget for Christmas in some way. Despite cost-of-living pressures, nearly half (48%) of consumers plan to spend the same this year as they did last year, with a quarter (28%) planning on spending less.

Christmas budget planned spend

Of those who have a Christmas Budget the research found:

  • 42% save up through the year to ensure they have enough for the festive season
  • 38% shop through the year for presents, to avoid spending all at once
  • 34% say they use Black Friday and other seasonal sales to ensure they get the best deals ahead of Christmas
  • Around one in five (21%) shoppers say they’ll be gifting ‘essential items’

That last point is perhaps the most interesting as a fifth of the country may reduce spend on frivolous gifts, although essential items could have a very wide interpretation. However with the ever increasing energy price it would be no surprise to see oversized jumpers, throws, and blankets on the list and perhaps for those cold nights electric blankets, hot water bottles and fleecy pyjamas.

It’s clear that retailers looking to take advantage of the peak shopping season should stay tuned in to the specific needs of this year’s Christmas shoppers – and there is scope to help inspire consumers this festive season; 42% of consumers are more likely to shop with a retailer than offers a personalised service and 75% agreed that great customer service is important to them when shopping.

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September Mini Budget Overview

In the September Mini Budget announced today by Chancellor Kwasi Kwarteng there were an extraordinary number of tax cuts announced coupled with previous tax increases cancelled. This marks a change in Government policy where taxing is lowered with the hope that this will increase growth.

We always know the September Mini Budget would have to tackle rising energy costs and this along with other measures previously announced were expected, but the financial statement today went much much further than anyone expected.

Before we get to the good news of what the government is giving you, the bad news is that Interest Rates will continue to rise and you’ll still be paying more than a year ago for your energy costs. Now for the good news:

September Mini Budget

Energy

The average household energy bill will rise to £2500 from the 1st of October, around £1000 less than expected. This energy price guarantee will last two years.

The one off £400 fuel bill discount (paid monthly at around £67 for six months) will still go ahead.

This represents about £1400 protection from the expected ~£3500 bills from October where were predicted to rise to ~£6500 in January. Vulnerable households will receive additional payments, taking their total savings this year to £2,200.

The Energy Bill Relief Scheme will reduce wholesale gas and electricity prices for all UK businesses, charities, and the public sector like schools and hospitals.

An Energy Markets Financing Scheme, delivered with the Bank of England, this scheme will provide a 100% guarantee for commercial banks to offer emergency liquidity to energy traders to prevent otherwise stable energy companies from going bust.

Inflation

The government expects the Energy package to reduce inflation by around 5%. However Interest Rates, which rose again by an additional 0.5% yesterday, are still expected to rise further in the coming months.

Income Tax & NI

The basic rate of income tax will be cut from 20% to 19% from April 2023

The higher rate of income tax of 45% for those earning over £150k will be abolished, 40% will be the highest tax rate for everyone.

The 1.25% National Insurance Rate rise will be scrapped from the 6th of November. This will benefit both employees and employers who also have been paying higher rates. The Health and Social Care Levy to pay for the NHS will not be introduced but be funded out of general taxation.

Rules limiting Bankers Bonuses will also be scrapped. The Government says it hasn’t worked and that all the bonus cap did was to push up the basic salaries of bankers, or drive activity outside Europe.

Universal Credit

With more vacancies than unemployed people to fill them, the Chancellor wants to encourage people to join the labour market. 120,000 more people on Universal Credit will be asked to take active steps to seek more and better paid work, or face having their benefits reduced, with extra support for unemployed over-50s.

What this means in practise is that those working 15 hours a week at the minimum wage need to ask for more hours, or new higher paid jobs (previously this was 12 hours per week). Working minimal hours as a means to qualifying for government assistance isn’t going to be tolerated – these Universal Credit claimants will be expected to look for work opportunities to increase their earnings and meet regularly with a work coach.

We will make work pay by reducing people’s benefits if they don’t fulfil their job search commitments.

– Chancellor Kwasi Kwarteng

There are two aims – as people earn more their Universal Credit claims go down, and employers need them to fill job vacancies to power the economy.

Corporation Tax

The planned rise in Corporation Tax from 19% to 25% has been cancelled.

The Annual Investment Allowance, which gives 100% tax relief on investments in plant and machinery, will not fall to £200,000 as planned and will remain at £1m.

Stamp Duty

The first £250,000 of a property’s value will no longer attract Stamp Duty (up from £125,000).

First time buyers currently pay no stamp duty on the first £425,000, increased from £300,000 and the value of the property on which first time buyers can claim relief increases from £500,000 to £625,000.

Strikes

The government has had enough of strikes, especially in the transport sector. Legislation will be introduced to require all unions to put pay offers to a member vote, to ensure strikes can only be called once negotiations have genuinely broken down.

Investment Zones

38 Infrastructure and Investment Zones have already been identified. For ten years, there will be:

  • Accelerated tax reliefs for structures and buildings.
  • 100% tax relief on qualifying investments in plant and machinery.
  • On purchases of land and buildings for commercial or new residential development, there will be no stamp duty to pay whatsoever.
  • On newly occupied business premises, there will be no business rates to pay whatsoever.
  • And if a business hires a new employee in the tax site, then on the first £50,000 they earn the employer will pay no National Insurance.

VAT

VAT Free shopping for overseas visitors will be introduced with the old paper-based system replaced with a modern, digital one.

Planned increases in the duty rates for beer, for cider, for wine, and for spirits will all be cancelled

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Etsy investing $600 million in marketing

In an interview with Yahoo Finance, Josh Silverman, CEO of Etsy has said they are investing $600 million in marketing this year to keep Etsy on the mind of consumers.

Despite Silverman’s assurance that consumers are still coming back to make purchases on Etsy post-pandemic, many sellers have reported seeing their sales drop. This is likely due to the uncertain state of the global economy with people having less disposable income to spend. Although this is the case, Etsy still maintains strong growth as it satisfies a need for unique, handmade items. As people avoid spending out like they did during the pandemic they begin to crave things that mean more.

I would say that during the pandemic, people shopped on Etsy because they had to shop on Etsy, What felt so great is people are coming back again and again now with limitless choice. They’re coming back because they want to shop on Etsy.

Josh Silverman, CEO, Etsy in interview with Yahoo Finance

In the discussion Josh Silverman made references some of the investments already made, including better support for buyers and sellers as seen in the new Etsy Purchase Protection Program. Support on Etsy is something that has seen vast improvement since the marketplace first launched. Etsy also launched a new seller app this year which aimed to make it even easier for sellers to run their businesses on the go.

There was also mention of the recently imposed fees which caused an uproar among Etsy sellers. Josh Silverman states that these fees will be implemented back into the platform for the sellers as a part investing the $600 million.

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Hurricane Fiona: eBay extend seller protections for shipping delays caused by storm

eBay have extended Seller Protections for shipping delays caused by severe weather conditions from Hurricane Fiona.

Hurricane Fiona has devastated much of the island, leaving residents battling flooding, power outages and damage. During this time shipping delays are inevitable but eBay are monitoring the situation and providing extra support and protections during this time. See the announcement below:

Because the extreme weather damage may delay pickup or delivery of your shipments, we’re closely monitoring the situation and providing you with support and protections.

You do not need to worry about your seller performance rating being impacted by weather-related issues. If your business is impacted, we will automatically protect your seller performance rating, including:

– Your late shipment rate

– Your valid tracking upload rate

– “Item not received” cases due to late delivery as long as you uploaded tracking and have a physical scan from the carrier before a case was opened

– Defects resulting from transactions you canceled

We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating. You do not need to contact Customer Service at this time.


Please stay safe and as always, thank you for selling on eBay.

– eBay

USPS Hurricane Fiona operations update

Some USPS services have also been suspended due to the severe weather conditions. The company have announced that full service has resumed in many locations but some offices remain temporarily suspended, in order to protect the safety of customers and employees and to ensure the security of the mail. To find out which services are currently operating and which are still suspended, go here.

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What will you learn at ChannelX World?

“What will you learn at ChannelX World?” is a great question to ask. You might have signed up to attend the conference as it’s one of the first opportunities to network since the pandemic and we’re all looking forward to that. But to make sure you get the most out of the day you’ll want to select which keynote sessions you are going to attend in advance.

You can check out the full agenda of conference tracks and workshops and book your tickets on the conference website. But we’ve also been asking some of our speakers what you can expect to learn at ChannelX World from them, and here’s what they had to say:

Learn at ChannelX World

Murray Lambell – eBay

I’ll be very thoughtful of paying a lot of attention to where consumer sentiment is at and how they are changing their behaviour.

When we meet in October, we’ll be on the verge of Peak trading, so over the next couple of months me and the team are very focused with our business selling community to get you ready for that Peak trading.

We know it’s going to feel very different this year for our buyers – for your buyers, our buyers – and it’s going feel very different the way that eBay’s going to show up this year. So we’ll talk a little bit about that, and I want to be thoughtful about where’s Government and support and how do we think about planning for the year ahead.

Patrick Nommensen – TikTok

How to get the most out of TikTok Shop and where we see the future of Community Commerce going. I know that for some sellers this will be a whole new frontier, collaborating with creators and selling during live events, so I’m hoping to demystify all of that and help merchants both small and large tap into this new way of shopping.

Stephanie Buret Cruiziat, ManoMano

We will be taking a deep dive into how we utilised a specific industry sector to grow our business and expand our cross-border platform across Europe, alongside our plans to continue this growth, with the recent launch of ManoManoPro being one of the prime examples.

Daniel Finley – Debenhams

How, by working with Debenhams, you can grow your business, direct to consumer sales and customer base quickly and efficiently.

Paul Walker – Runrug

I am going to be sharing a completely open and honest view on the challenges & opportunity’s you face by selling your products on marketplaces. I live and breathe Ecommerce, Digital & Tech and having worked in Ecommerce for some time, I’ve been exposed to the good, bad and ugly when it comes to selling on marketplaces.

During my presentation I’ll share some of these situations and how we managed them. I’m not here to try and sell a product or service, I’m here to share my thoughts and experience with expanding across numerous marketplace (some successfully and some not so much…) and address some of hurdles that stopped us in our tracks. Why? So you don’t make the same mistakes we made!

Liam Haggar-Pietrzak, Buyaparcel

We hope to share some details about our journey with ManoMano, what makes the platform different from other marketplaces and how easy it is to work alongside the ManoMano team on integration, promotion, and customer service.

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Shopify Markets Pro and Shopify Translate & Adapt launched to strengthen international selling

Shopify hs launched two new solutions to strengthen international selling for merchants. These include Shopify Markets Pro, a new cross-border merchant-of-record solution and Shopify Translate & Adapt, a feature that quickly and accurately localizes the customer journey.

Using Shopify markets has been a game changer for us. It has given us transparent, easy-to-digest data that helps inform how we are performing globally, Utilizing this data has also allowed us to make more strategic marketing decisions, such as offering an improved shipping service, more localized payment methods or introduce new languages appropriate to specific markets. This all helps fuel our growth strategy.

– David Wiggins, Head of Ecommerce, Walk London

Shopify Markets Pro

Powered by their partnership with Global-e, Markets pro makes it simple for Shopify merchants to expand their businesses globally to 150+ countries overnight by doing the following:

  • Manages compliance on behalf of the merchant.
  • Accesses affordable express shipping with DHL.
  • Creates a seamless consumer experience.

Learn more about how Shopify Markets Pro can help with international expansion here. This feature is available in early access to US merchants starting today.

Shopify Translate & Adapt

Shopify Translate & Adapt is a new app that works with Shopify Markets and Shopify Markets Pro and will help merchants quickly and accurately localize the customer journey by:

  • Translating their store into different languages with both manual and machine translations.
  • Adapting custom content for each market.

Shopify Translate & Adapt is available to all merchants globally starting today. Learn more here.

Expanding to new markets without a localized consumer experience means you’re leaving untapped potential on the table. Shopify Translate & Adapt overhauls how Shopify merchants can build high-touch storefronts for each market, all from a single store and platform, and we think it’ll be a game changer for increasing consumer empathy and conversion.

– Rohit Mishra, Director of Product, Shopify

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BigCommerce expands crypto capabilities with BitPay and CoinPayments

BigCommerce have announced a new partnership with BitPay and CoinPayments that will enhance crypto capabilities, giving merchants new ways to accept payments in the currency.

BigCommerce are opening up opportunities for its merchants to offer more payment options which will help them tap into a new customer base and accelerate international growth. These expanded crypto capabilities mean merchants can begin offering cryptocurrency as another payment method for shoppers looking to spend it.

“Expanding our crypto ecosystem to include trusted best-of-breed partners is just one step towards driving innovation and growth for our merchants, A new era of consumers are passionate about transacting using crypto, and we’re helping them do it. Merchants embracing this new technology can remain relevant and maintain a cutting edge as the world of payments continues to shift to digital currency.”

– Marc Ostryniec, chief sales officer, BigCommerce

With BitPay, merchants can accept a variety of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), Bitcoin Cash (BCH), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), Litecoin (LTC), XRP (XRP) and 5 USD-pegged stablecoins (BUSD, DAI, GUSD, USDC, and USDP).

CoinPayments is a crypto payment gateway giving merchants the ability to accept real-time global payments from over 100 cryptocurrencies including Bitcoin, Ethereum and Litecoin with a low processing fee of 0.5%.

“Amidst an increase in demand worldwide for alternative payment solutions, our partnership with BigCommerce provides merchants of all sizes with a trusted, streamlined, and scalable solution to accept cryptocurrency payments, With an ever-increasing number of crypto holders worldwide, we look forward to teaming with BigCommerce to give their merchants a unique opportunity to reach new audiences and expand their business.”

– Kalin Kalinov, chief marketing officer of CoinPayments.

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Stamp Free appoints new Business Development Director

Stamp Free, an innovative and unique digital postage stamp solution has recruited a new Business Development Director, Seamus Yendole following a recent successful funding round and award wins. Seamus will help take them to the next stage in their international growth.

Seamus brings extensive experience from a range of senior commercial and technology roles. Having spent seven years as VP of Global Sales at Escher Group, he brings with him a wealth of postal industry knowledge having strategically developed the business in EMEA, APAC and Americas markets. Seamus will be responsible for maximising on the significant international interest for its technology, further driving trials and the subsequent roll-out.

What is the Stamp Free Digital Postage Solution?

The Stamp Free Digital Postage Solution allows businesses and consumers to use the app to send parcels and letters, as well as return consumer goods, without the need for a postage stamp or carrier label. Utilising machine handwriting recognition as a core part of its technology, Stamp Free also benefits postal carriers by removing issues associated with postage stamps such as fraud, liabilities and the cost of printing. It is also beneficial for the environment with no extra machinery, stamps or printed postage labels required – just handwritten six or eight-digit codes, essentially handwritten barcodes – which are scanned and validated by AI at the source by a smartphone before the mail item is sent or returned.

“Stamp Free has ambitious plans for the remainder of the year and into 2023 and is at an exciting stage in its development with another fundraise by the end of the year and trials currently underway. Seamus will be key in helping us to achieve these ambitions and help us develop further in the logistics sector.”

Hugh Craigie Halkett, Managing Director, Stamp Free

Download this Whitepaper to learn more about what this solution can do for you.

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How to navigate rising costs and tougher times

The last two years have been a series of highs and lows, leaving businesses trying to forecast for the future and navigate rising costs as best they can. As the government lifted restrictions and life returned to normalcy, ecommerce gains from lockdowns tapered off, leaving some businesses worried about what happens next.

There are many things your business can do to continue advancing towards your goals even as customers cut back on their spending. After all, being small is a superpower in times of strife. You can act faster, change quicker and adapt.

A recession doesn’t mean the end of customer spending entirely, but there is a dip in sales. The key to capturing those customers who are still spending is understanding your audiences and what they need or want.

– ShipStation

To help you prepare, the ecommerce experts at ShipStation have created an eBook to discuss what small and medium-sized businesses can do to ensure they weather this economic storm and rising costs. It aims to answer questions including ‘Should you cut back on spending?’, ‘Should you invest more into your business?’ and ‘Should you borrow to give yourself more financial protection should things go sideways?’.

Within this eBook you will discover:

  • Best practices for ecommerce businesses
  • The cheapest way to ship in the UK
  • How to improve efficiency through automation

The recession is a worrying time for everyone, especially retailers – but it isn’t all doom and gloom. Challenging times don’t last forever. Eventually, we’ll return to more normal times. The best thing you can do now is focus on preparing for the months ahead, invest in your marketing efforts, and implement automation to help your cost-cutting endeavours.

– ShipStation

Download your copy of the ShipStation eBook today and make sure you are set to weather the economic instability we are currently experiencing, but are confident small businesses are well placed to navigate through and prosper.

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Where’s Ecommerce headed for the rest of 2022?

In the guest post today, Bobbie Ttooulis, Group Marketing Director at GFS, takes a quick look at what trends emerging for the rest of 2022 in Ecommerce, and what retailers must embrace and expect.

Meet GFS at ChannelX World

You can hear more from Bobbie, at ChannelX World, taking place on the 13th of October in London. She will be joined on stage at 12:25 by industry guest speakers Zoe Donovan, Digital & Marketing Director at LK Bennett, Steve Davies, COO at Eve Sleep, and Hannah Lia, Operations Director at Hampers.com. You can book your ticket for the conference here, for this and many other keynote sessions taking place throughout the day.

As well as the conference sessions, there will also be an exhibition and workshops taking place throughout the day. Bobbie will be leading a workshop at 11:15, with Hannah Lia, Operations Director at Hampers.com. You can book your free ticket to attend this workshop and visit the exhibition here.

Trends emerging for the rest of 2022 in ecommerce

Sales Channels

The share of sales via mobile is estimated to have gone up to 57.6%, up from 53.9% in 2021. The demand for mCommerce is only expected to rise and overtake desktop shopping as the dominating shopping channel for digital shoppers. Nothing surprising there, but are retailers making e-shopping mobile friendly for customers so it’s a smooth,

The massive jump from 24.2% online shoppers in 2019 to 29.8% in 2020 is a benchmark, but despite high street shopping being back, shoppers seem to continue enjoying the convenience of online shopping with 33.5% online shoppers so far, which is expecting a bigger push as we inch towards 2023.

As businesses continue to increasingly rely on online sales, it’s important for retailers to strategise towards an omnichannel strategy covering all touch points and aligning all channels to create a consistent and stand-out experience. ensure every part of the shopping journey from product exploration to checkout, on to delivery and returns is seamless and a positive journey for the customer.

Top-Ranking Countries

Despite the ongoing crisis, the UK stands at number 4 among the top ecommerce revenue-generating countries only after China, USA, and Japan.

Top 5 (2022) in billion USD (US$)

  1. China 1,412.00
  2. United States 986.10
  3. Japan 215.10
  4. United Kingdom 199.90
  5. Germany 141.20

Big Growth in Southeast Asia

ecommerce across Southeast Asia is projected to pass the $100 billion mark by 2023, a big leap from $37.22 billion in 2019 and probably the largest globally. The countries particularly earmarked for big growth in this region are the Philippines and Indonesia, with the latter’s ecommerce adoption growth rate counted among the largest globally. Watch out world!

Personalised Experience

Personalisation is quite welcome when it comes to the online shopping experience. According to polls, 35% of people say they would be shopping online more if they could virtually try on a product before buying it, and 22% would be less likely to visit a brick-and-mortar store if AR was available on the ecommerce platform. This also means more scope to offer personalised product recommendations and tailored options at checkout, which could impact revenue positively. A study shows that retailers building even basic personalisation capabilities achieved a revenue lift of 10% or more.

Innovation

As ecommerce businesses continue looking for solution, it’s a given that an out-of-the-box approach is needed right from backend to frontend. Increased capabilities around digital experiences, unique features, API-driven functionality to streamline order fulfilment and delivery — and everything it takes to future-proof operations.

Sustainability

Consumers and businesses alike are taking sustainability more seriously. While buyers are looking for sustainable options in their choice of delivery and with eco-packaging, businesses are looking at different operational dimensions where a more eco-conscious approach can be implemented to reduce environmental impact.

See what this carbon-neutral company did to introduce sustainable delivery and work towards its green goals.

Ready for a coffee catch-up?

Delivery is a key aspect of ecommerce — are you ready to have an engaging, honest conversation about it? We’ve been brewing some ideas on making the best of this time before the delivery season hits peak!

What it means is this… you ask the questions on your mind around delivery operations and a delivery pro at GFS shares the answers over a warm cup of coffee (or tea if you prefer!).

Let’s just say this is a very personalised delivery Q&A PLUS you receive a free coffee/tea gift bag from the much-loved Betty’s!

Sign up and see complete terms and conditions here.

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Royal Mail stamps still valid following the Queen’s death

An FAQ has been released following the Queen’s death, which answers some questions on what happens to the Royal Mail stamps featuring Queen Elizabeth’s face.

The straightforward answer is not a lot will happen for the time being. We will continue to use Stamps featuring the Queen’s face and they will continue to be valid until a future issue is announced by Royal Mail and Buckingham palace.

Are purchased stamps still Valid?

Yes, any stamps already issued are still valid for use. According to Royal Mail you still have until 2023 to swap your original Stamps for the new barcoded ones.

Will post boxes change?

Existing post boxes will remain in place featuring Queen Elizabeth II likeness. Post boxes in production or being installed will also remain.

When will the stamp feature the king?

There is no official answer, Royal Mail say that they will consult Buckingham Palace in the usual way before making any further announcements. For now, there are sufficient stocks to fulfil anticipated demand.

Will postal deliveries continue as normal on the day of the funeral?

Nope! Royal Mail has announced that services will be suspended on Monday 19 September so you’ll have to plan around that.

We are proud that over the coming days Royal Mail will play an important role delivering messages of condolence from all around the world to the Royal family. We want to make our customers aware that services will be suspended on the day of the funeral as people come together to honour Her Majesty, after 70 years of exemplary service to the nation and the Commonwealth.

Simon Thompson, CEO, Royal Mail

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Primark Click & Collect confirmed for Christmas

Primark are one of the very few retailers without a transactional websites, but it was announced in June that they would start a click and collection trial this year. They have now confirmed the Primark Click & Collect trial will go ahead in the run up to Christmas.

There are many reasons Primark may not want to get involved in full blown online retail, not least because of relatively low price points, the massive returns that come with the fashion sector and the costs associated with managing fulfilment. However retailers will be watching with interest as since they launched a new website earlier this year they’ve driven more instore traffic than ever – something many retailers would love to emulate.

Primark’s retail aim is that you’ll enter their stores to purchase one product, which is why they maintain ranges of essentials ranging from bras and knickers to socks and leggings, and while in store you’ll be exposed to their new in-season ranges which change frequently, often weekly. Additionally they move ranges around the store and when ranges are fast selling they’ll be prominently displayed and they quickly discount ranges which are less successful.

Primark have also fully optimised their supply chain so that goods arrive already on hangers with price labels attached which keeps instore work to a minimum – essential when working on tight margins.

Primark Click & Collect & website performance

Primark’s key new feature on their website is a stock-checker facility giving confidence that when you visit your local store the products you want to purchase will be available.

The new UK website has been live since April and our initial judgement has been confirmed that customers have welcomed its new features. The key metrics, such as traffic and engagement, have steadily built from a strong start. The new stock-checker facility is being enthusiastically adopted.

– ABF (Primark parent company)

ABF also confirmed that the Primark Click & Collect trial will commence in time for Christmas. It will offer expanded ranges from Primark’s license partners (sounds almost like a marketplace with fulfilment built in), larger items such as nursery products and multipacks of kids’ clothes. In addition, it offers the opportunity to have seasonal product such as rainwear and beach and holiday wear, available throughout the year.

We remain on track to launch the UK trial of a Click & Collect service in the run-up to Christmas this year, focused on 25 stores in the north of England and Wales. We have chosen a much-expanded range of children’s products for this trial, which we believe has the potential to satisfy unfulfilled demand, driving footfall from both existing and new customers to deliver incremental sales in store.

– ABF (Primark parent company)

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Amazon Business launches Small Business Month

Amazon have announced the launch of Small Business Month, a new small business exclusive incentive that includes a series of events, activities, and deals to provide insights and tools for solopreneurs and small business owners.

SBM kicked off with the Small Business Summit on September 8th, a free virtual summit featuring actionable insights from experts, including entrepreneurs turned best-selling authors, top industry experts, and leaders.

Small Business Month will include Small Business Deals Week, from September 12-18, when Amazon Business will offer discounted exclusive pricing promotions for small business customers. Categories of discount promotions include PCs, consumables, office products, home and furniture items, and devices.

As part of this, a Small Business Grants program will also be launched, awarding more than $250,000 in business grants to a handful of growing small businesses. Existing business customers with annual revenues of $1 million or less can apply for a grant, with one grand-prize winner and a group of finalists and semifinalists receiving monetary grants, Business Prime Memberships, Amazon Web Services credits and training benefits, and more.

We are committed to empowering entrepreneurs and small business owners to thrive, and Small Business Month is a way to give back and provide the very best customer experience for them. Amazon Business is invested in the success of small business customers. When they grow, we grow, which enables us to increase selection, reduce prices, and add additional features and benefits, all of which are important to small business owners. These entrepreneurs face unique challenges and circumstances, and we’re here to be a partner in their continued success.

– Todd Heimes, small business director of Amazon Business

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Cazoo winds down operations in mainland Europe

Used car marketplace Cazoo, will be winding down it’s operations in mainland Europe after announcing plans to focus on the UK market alone.

From the strategic review carried out last week, it has been decided that the best course of action is for the company to focus exclusively on its core opportunity in the UK. Growth in the UK remains strong, with retail unit sales up over 100% year-on-year in July and August, despite the challenging macro-economic backdrop. Continued expansion in the EU would be too difficult to sustain financially with profits in mind.

As a result, the company intends to commence an orderly wind down of its operations in Germany and Spain and is in consultation with its employee representatives in France and Italy. Cazoo will facilitate a structured closure for its customers, employees and suppliers and has notified the relevant employee representatives and unions in each market. It is expected that the Company will achieve cash savings of over £100m, net of any wind down costs, as a result of its withdrawal from the EU, by the end of 2023.

Given our target of reaching profitability by the end of next year, we have taken the tough decision to focus solely on the huge UK used car market, worth over £100bn+ annually. I would like to thank all our colleagues in the EU who are impacted by this decision, and we will of course look to support them in every way possible. We have built a market leading platform, team, brand and infrastructure in the UK, where we have now sold over 90,000 retail units since launch, despite the challenging macroeconomic backdrop. The strong customer demand we are seeing in the core UK business gives us high confidence in the future opportunity and the decision we have taken today to withdraw from mainland Europe ensures that our balance sheet remains strong and that we have a plan which we believe no longer requires any further external funding.

– Alex Chesterman OBE, Founder & CEO of Cazoo

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Business Energy Support package

The government has announced in Parliament a six month business energy support package which will cap prices businesses will pay in a similar manner to support announced for households.

A typical household will see their bills pegged at roughly where they are today with a price cap of £2500 which will be fixed for two years. This is above the current price cap, but takes into account the £400 already coming to all households plus a couple of extra quid. Many households may see their costs for the next year rise due to more support announced by the previous administration with payments to those on benefits, although it’s not clear what will happen after winter to those on the lowest incomes.

For businesses the situation still lacks clarity – many will already be on fixed deals with their suppliers although traditionally for many companies these will expire in October. There will be a review in 3 months time to give businesses more certainty moving forwards.

The exact business energy support price per kW⋅h for businesses has also not been confirmed – businesses will negotiate energy contracts based on how much energy they consume and some will even be on half hourly tariffs meaning they pay less when demands on the National Grid are at their lowest. This will make pricing complicated but still welcomed by businesses facing uncertainty with nothing but the prospect of massively increased costs.

HM Treasury and the Bank of England are launching the Energy Markets Financing Scheme (EMFS), to address the liquidity requirements faced by energy firms operating in UK wholesale gas and/or electricity markets. The EMFS will enable short term financial support to wholesale firms.

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New Government – Labour Small Business Agenda

We’ve are all waking up to a new Government today, with the Labour party about to take control of the country and what should be top of your...